Introduction
This manual provides comprehensive instructions for the setup, operation, and maintenance of your Tenveo 4K PTZ Conference Camera System. Designed for professional video conferencing, this system combines a high-quality 4K PTZ camera with a versatile Bluetooth speaker, offering advanced features like AI tracking, 3X optical zoom, and wide-angle coverage for various meeting environments.
What's in the Box
Verify that all items listed below are included in your package:
- 1 Tenveo 4K AI PTZ Camera
- 1 Bluetooth Speaker with Dongle
- 1 Infrared Remote Control
- 1 Power Adapter
- 1 USB 3.0 Cable
- 1 Wall Mount Bracket with Screws
- User Manuals
Setup Instructions
- Camera Placement: Position the Tenveo 4K AI PTZ Camera on a stable surface such as a desk, tripod, or mount it on a wall or ceiling using the provided bracket. Ensure the camera has a clear view of the meeting area.
- Power Connection: Connect the power adapter to the camera's DC 12V port and plug it into an electrical outlet.
- Video Output Connection:
- For 4K output to a high-definition display, connect an HDMI cable (not included) from the camera's HDMI port to your display.
- For 1080P output to a computer for video conferencing software, connect the supplied USB 3.0 cable from the camera's USB 3.0 port to your computer.
- Speaker Connection:
- Bluetooth: Power on the Bluetooth speaker. Activate Bluetooth on your computer or device and pair with the speaker.
- USB: Connect the speaker to your computer using a USB cable (not included) or the provided dongle for a driver-free connection.
- Professional Control (Optional): For advanced PTZ control, connect RS232/RS485 cables (not included) to a compatible joystick controller.
Operating Instructions
Camera Control
- Power On/Off: Press the power button on the remote control or the camera base.
- Pan/Tilt: Use the directional arrows on the remote control to adjust the camera's horizontal (350°) and vertical (180°) position.
- Zoom: Use the '+' and '-' buttons on the remote for 3X optical zoom to get closer or wider views.
- AI Auto-Tracking:
- To activate/deactivate auto-framing, press the [A] button on the remote.
- To activate AI tracking, briefly press [AI], then briefly press [Target] to select the target (if multiple people are present), then press [Home] to confirm.
- To deactivate AI tracking, briefly press [Target] to exit tracking (returns to auto-framing). Press [AI] directly to deactivate AI (returns to normal mode).
- Preset Settings: The camera supports up to 10 preset positions via the infrared remote control. Refer to the detailed manual for programming specific presets.
Bluetooth Speaker Usage
- Power On/Off: Press and hold the power button on the speaker.
- Volume Control: Use the '+' and '-' buttons on the speaker to adjust audio volume.
- Mute Microphone: Press the microphone icon button to mute or unmute the speaker's omnidirectional microphones.
- Call Control: Use the call answer/end button for managing conference calls.
- Battery Life: The speaker has a 2400mAh battery providing 6-8 hours of operation. Recharge using the USB-C port.
Software Compatibility
The Tenveo system is plug-and-play compatible with major video conferencing platforms and operating systems, including:
- Zoom, Microsoft Teams, OBS, YouTube, Google Meet, Webex, BlueJeans, GoToMeeting.
- Windows 7-11, Mac OS 10.10+, Android, Linux.
Maintenance
- Cleaning: Use a soft, dry cloth to clean the camera lens and body. Avoid abrasive cleaners or solvents.
- Storage: When not in use for extended periods, store the system in a cool, dry place away from direct sunlight.
- Firmware Updates: Periodically check the Tenveo official website for any available firmware updates to ensure optimal performance and access to new features.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No video output | Loose cable connection, incorrect input selection on display, camera not powered on. | Check all cable connections (USB, HDMI). Ensure the camera is powered on. Select the correct input source on your display. |
| No audio from speaker | Speaker not powered on, low battery, not paired via Bluetooth, muted. | Ensure speaker is charged and powered on. Re-pair Bluetooth. Check volume levels and ensure microphone is not muted. |
| AI tracking not working | Feature not activated, subject too far/close, poor lighting. | Ensure AI tracking is activated via remote. Position subject within optimal range. Ensure adequate lighting. |
| Remote control unresponsive | Low battery in remote, line of sight blocked. | Replace remote control batteries. Ensure no obstructions between remote and camera. |
Specifications
- Brand: Tenveo
- Model: VHD3H-4K+M3B
- Color: Black
- Video Resolution: 4K @ 30fps (HDMI), 1080P @ 30fps (USB 3.0)
- Image Sensor: 8.29 Megapixels CMOS
- Optical Zoom: 3X
- Field of View: 93° Wide Angle
- Pan Rotation: 350° (horizontal)
- Tilt Rotation: 180° (vertical)
- Connectivity: HDMI, USB 3.0, RS232/RS485
- Speaker Battery: 2400mAh (6-8 hours autonomy)
- Speaker Connectivity: Bluetooth 5.0, USB, Dongle
- Special Features: AI Auto-Tracking (Humanoid & Face), Echo Cancellation, Noise Reduction, Easy Preset Configuration.
- Compatible Devices: Smartphone, Tablet, Laptop, Personal Computer
- Package Dimensions: 30 x 26.2 x 20.4 cm
- Package Weight: 3.08 Kilograms
Warranty and Support
- Manufacturer Warranty: 3 years.
- Technical Support: Lifetime technical support is available with a response within 24 hours.
- Contact: For support inquiries, please email sales@tenveo.com.
