1. Introduction
This manual provides detailed instructions for the installation, operation, and maintenance of your Tenveo 4K NDI PTZ Camera (Model VX20M-4KN). Please read this manual thoroughly before using the product to ensure proper functionality and to prevent damage.
The Tenveo VX20M-4KN is a professional-grade PTZ camera designed for high-quality video production, live streaming, and conferencing. It features 4K UHD resolution, 20X optical zoom, AI auto-tracking, and multiple output interfaces including NDI, HDMI, 3G-SDI, and USB3.0.
2. Safety Information
- Do not expose the camera to rain or moisture.
- Do not disassemble the camera. Refer all servicing to qualified personnel.
- Ensure the power supply matches the camera's requirements.
- Avoid placing the camera in direct sunlight or near heat sources.
- Clean the camera with a soft, dry cloth. Do not use harsh chemicals.
- Ensure proper ventilation around the camera to prevent overheating.
- For optimal clarity, place the camera at least 2.5 meters (8.2 feet) away from the subject.
3. Package Contents
Verify that all items listed below are included in your package:
- Tenveo 4K NDI AI PTZ Live Streaming Camera (VX20M-4KN)
- IR Remote Control
- DC 12V Power Adapter
- USB3.0 Cable
- Wall Mount with Screws
- User Manual (this document)
4. Product Overview
The Tenveo VX20M-4KN camera offers advanced features for professional video production. Key components and interfaces are detailed below.
Figure 4.1: Key Features and Interfaces of the Tenveo 4K NDI PTZ Camera.
4.1. Main Features
- 4K UHD Video Quality: Captures crisp 4K@30fps video using an 8.29MP 1/2.8" CMOS sensor.
- 20X Optical Zoom: Provides clear magnification from wide angle to close-up without quality loss. Optimal focusing distance is 2.5m (8.2ft).
- AI Auto-Tracking: Features AI Humanoid & Face Auto-Tracking for smooth following of presenters. Supports Presenter Mode and Auto-Framing Mode.
- NDI-Certified: Ensures superior video quality, low latency, and stable IP video streaming with precise PTZ control. Note: NDI output does not support audio transmission.
- Multiple Interfaces: Simultaneous video output via HDMI (4K 30fps), 3G-SDI (1080P 60fps), USB3.0 (4K 30fps), and IP NDI Streaming (1080P 30fps).
- Power over Ethernet (PoE): Supports IEEE802.3af for combined power and data over a single Ethernet cable.
- Tally Light & Status Display: Professional Tally Light (PGM Red/PVM Green/Other White) and an integrated status indicator screen for IP address, resolution, and frame rate.
- Audio Integration: 3.5mm audio Line in and Line out interfaces.
4.2. Camera Dimensions and Movement
Figure 4.2: Camera Pan, Tilt, and Zoom Capabilities.
- Pan Range: 350° (±175°) with speeds from 0.1°/s to 100°/s.
- Tilt Range: 180° (±90°) with speeds from 0.1°/s to 80°/s.
- Presets: Up to 255 programmable presets for rapid scene switching.
5. Setup
5.1. Physical Installation
The Tenveo VX20M-4KN camera supports various mounting options:
- Desktop Placement: Place the camera on a stable, flat surface.
- Monitor Mounting: Securely attach to a monitor using appropriate accessories (not included).
- Wall Mounting: Use the provided wall mount and screws for secure installation.
- Ceiling Mounting: Install using a compatible ceiling mount (not included).
Ensure the camera is placed in a location free from vibrations to maintain stable image quality.
5.2. Connections
Connect the camera using the appropriate cables for your setup. The camera offers multiple output options.
Figure 5.1: Rear Panel Connections.
- Power Connection: Connect the DC 12V power adapter to the camera's power input. Alternatively, if using PoE, connect an Ethernet cable from a PoE-enabled switch to the LAN port.
- Video Output:
- HDMI: Connect an HDMI cable for 4K 30fps video output.
- 3G-SDI: Connect an SDI cable for 1080P 60fps video output.
- USB3.0: Connect the provided USB3.0 cable to a computer for 4K 30fps video output.
- LAN (NDI/IP Streaming): Connect an Ethernet cable to a network switch for NDI or other IP streaming protocols (1080P 30fps).
- Audio Connection: Use the 3.5mm Line In/Out jacks to connect external audio mixing consoles or microphones.
- Control Connections:
- RS232/RS485: For connecting to a PTZ controller or other control systems.
- LAN: For IP-based control via Web UI or PTZ controller.
5.3. Network Configuration (IP Search Tool)
To configure network settings and access the camera's web interface, use the Tenveo IP Search Tool.
Video 5.1: Instructions on how to use the Tenveo IP Search Tool for network configuration.
- Download and install the Tenveo IP Search Tool (refer to the official Tenveo website for the latest version).
- Ensure your computer and the camera are connected to the same network.
- Launch the IP Search Tool. It will automatically scan and list all Tenveo devices on your network.
- From the tool, you can assign static IP addresses and access the camera's web management interface with a single click.
- Note: This function supports Tenveo Cameras V1.2.02 and Tenveo PTZ Controller V5.4.6 or later versions.
6. Operation
6.1. Basic Controls (Pan, Tilt, Zoom)
The camera can be controlled via the IR remote, Web UI, or a dedicated PTZ controller.
Video 6.1: Demonstrating PTZ camera control for live streaming applications.
- Pan: Rotate the camera horizontally (left/right).
- Tilt: Adjust the camera vertically (up/down).
- Zoom: Adjust the optical zoom for wider or tighter shots.
6.2. AI Auto-Tracking
The camera's AI auto-tracking feature can automatically follow a presenter or frame multiple participants.
Figure 6.1: AI Auto-Tracking in action, showing presenter tracking and auto-framing.
Video 6.2: Demonstration of Tenveo AI Humanoid & Face Auto-Tracking capabilities.
- Presenter Mode: The camera identifies and follows a single presenter. It maintains tracking even if the subject is momentarily obscured.
- Auto-Framing Mode: Keeps all participants within the view, suitable for group discussions.
- Activation: Can be enabled/disabled via the IR remote or Web UI.
6.3. Presets
Save up to 255 camera positions (pan, tilt, zoom) as presets for quick recall during an event.
- Presets can be managed via the IR remote, Web UI, or a compatible PTZ controller.
- The IR remote supports up to 10 presets.
6.4. Tally Light & Status Indicator
The camera features a professional Tally Light and a status indicator screen for real-time information.
Figure 6.2: Tally Light and Status Indicator Display.
- Tally Light:
- Red (PGM): Camera is live/on-air.
- Green (PVM): Camera is in preview mode.
- White (Other): Indicates other states or standby.
- Status Indicator Screen: Displays the device's IP address, current resolution, and frame rate, aiding in setup and troubleshooting.
7. Connectivity & Streaming
The Tenveo VX20M-4KN supports various connectivity options and streaming protocols.
Figure 7.1: NDI|HX Integration for Live Production.
- NDI|HX2: Full NDI certification for high-quality, low-latency IP video streaming and control.
- Supported Protocols: RTSP, RTMP, VISCA over IP, SRT.
- Compatibility: Works with popular streaming software such as Zoom, Teams, OBS, vMix, and YouTube.
- UVC Compatible: Plug-and-play functionality on Windows 10/11, MacOS, Android, and Linux.
- Encoding: Supports H.264/H.265 for efficient streaming and recording.
Figure 7.2: Multi-Camera Live Production Connection Diagram.
For detailed instructions on using NDI tools with Tenveo PTZ cameras, refer to the following video:
Video 7.1: Guide on how to use NDI Tools with Tenveo PTZ Cameras.
8. Troubleshooting
This section addresses common issues you might encounter. For more complex problems, please contact Tenveo support.
| Problem | Possible Cause | Solution |
|---|---|---|
| No video output. | Incorrect cable connection, wrong input selected on display, camera not powered on. | Check all cable connections (HDMI, SDI, USB, LAN). Ensure the camera is powered. Select the correct input source on your display device. |
| Camera not responding to control. | IR remote battery low, incorrect control protocol, network issue for IP control. | Replace IR remote batteries. Verify control protocol settings (VISCA, IP). Check network connection and IP address for Web UI/PTZ controller. |
| AI Auto-Tracking not working correctly. | Subject too far/close, poor lighting, multiple subjects confusing AI, outdated firmware. | Ensure subject is within optimal distance (min 2.5m). Improve lighting conditions. Try Presenter Mode for single subjects. Check for firmware updates. |
| Poor image quality (blurry, noisy). | Incorrect focus, low light, dirty lens, camera too close to subject. | Adjust focus (auto/manual). Ensure adequate lighting. Clean the lens with a soft cloth. Maintain optimal focusing distance. |
| NDI output has no audio. | NDI output of this camera model does not support audio transmission. | This is expected behavior. Use the 3.5mm Line Out for audio output and integrate it separately into your streaming workflow. |
9. Specifications
| Feature | Detail |
|---|---|
| Brand | Tenveo |
| Model Number | VX20M-4KN |
| Photo Sensor Technology | CMOS (1/2.8-inch, 8.29 MP) |
| Video Capture Resolution | 4K (3840x2160) @ 30fps |
| Optical Zoom | 20x |
| Minimum Focal Length | 4.95 mm |
| Maximum Focal Length | 99 mm |
| Viewing Angle | 63 Degrees |
| Pan Range | 350° (±175°) |
| Tilt Range | 180° (±90°) |
| Connectivity Technology | 3G-SDI, HDMI, USB3.0, LAN (NDI/PoE) |
| Audio Interfaces | 3.5mm Line In, 3.5mm Line Out |
| Network Protocols | RTSP, RTMP, VISCA over IP, SRT, NDI|HX2 |
| Encoding | H.264/H.265 |
| Power Supply | DC 12V or PoE (IEEE802.3af) |
| Item Weight | 1.7 Kilograms |
| Image Stabilization | Optical |
| Compatible Devices | Personal Computer, Smartphone, Tablet, Laptop |
10. Warranty & Support
Tenveo is committed to providing high-quality products and customer service.
- Warranty: This product comes with an industry-leading 3-Year Manufacturer's Warranty.
- Money-Back Guarantee: Enjoy a 30-Day No-Questions-Asked Money-Back Guarantee.
- Technical Support: Lifetime Technical Support is provided.
- Contact: For any questions or assistance, please contact Tenveo customer service. Remote setup assistance and free online training are available.
