UGREEN Maxidok Thunderbolt 5 Hub Revodok 10 in 1 Instruction Manual

1. Setup

This section guides you through the initial setup of your UGREEN Maxidok Thunderbolt 5 Hub Revodok 10 in 1.

1.1 Package Contents

Verify that all items are present in the package:

• UGREEN Maxidok Thunderbolt 5 Hub Revodok 10 in 1
• Power Adapter with regional power cords
• Thunderbolt 5 Cable
• Instruction Manual (this document)

1.2 Connecting the Docking Station

Follow these steps to connect the docking station to your host device and power supply:

1. Connect the provided power adapter to the DC-IN port (24V) on the rear of the docking station, then plug the adapter into a power outlet.
2. Connect one end of the Thunderbolt 5 cable to the Thunderbolt 5 Upstream port on the rear of the docking station.
3. Connect the other end of the Thunderbolt 5 cable to a Thunderbolt 5 or Thunderbolt 4 port on your laptop or PC.
4. Press the power button on the front of the docking station to turn it on. The power indicator light will illuminate.

Note: Ensure your host device has a compatible Thunderbolt 5 or Thunderbolt 4 port for full functionality. macOS systems require macOS 15 or later.

Image: Front and rear view of the UGREEN Maxidok Thunderbolt 5 Hub, illustrating the location of all ports and the power button.

2. Operating Instructions

This section details how to utilize the various ports and features of your docking station.

2.1 Port Functionality

• Thunderbolt 5 Upstream Port: Connects to your host laptop/PC. Provides up to 120Gbps data transfer and 100W Power Delivery (PD) charging.
• Thunderbolt 5 Downstream Ports (x2): Connect to Thunderbolt-compatible devices or external displays. Each port supports 80Gbps data transfer and provides 15W or 30W power delivery.
• DisplayPort 2.1: Connect to an external monitor for video output. Supports resolutions up to 8K@60Hz.
• USB-A 3.2 Gen 2 Ports (x3): Connect USB peripherals such as keyboards, mice, or external storage devices. Supports data transfer speeds up to 10Gbps.
• SD/TF 3.0 Card Reader: Insert SD or microSD cards for data transfer. Supports speeds up to 170MB/s.
• Gigabit Ethernet Port: Connect to a wired network for stable and fast internet access (1Gbps).
• 3.5mm Audio Port: Connect headphones or speakers.
• Kensington Lock Slot: Secure your docking station to prevent theft.

2.2 Multi-Display Configuration

The docking station supports various display configurations depending on your host device's capabilities:

• Single Display: Up to 8K@60Hz via DisplayPort 2.1 or a Thunderbolt 5 downstream port.
• Dual Displays: Up to 6K@60Hz each.
• Triple Displays (Windows only): Up to 4K@120Hz each. Requires a Windows 11 (or later) PC with a Thunderbolt 5 port. macOS systems support a maximum of dual external displays through this dock.

Note: Thunderbolt 3 MacBooks with M1/M2/M3 chips support only a single external display up to 4K@60Hz. For 11th-gen Intel Thunderbolt 4 Windows laptops, ensure Thunderbolt controller NVM firmware is v48.1 or later.

Image: Visual representation of supported extended display configurations for Windows and macOS systems.

macOS Display Resolution and Refresh Rate

Image: Table outlining maximum supported display resolutions and refresh rates for various macOS host devices.

Windows Display Resolution and Refresh Rate

Image: Table outlining maximum supported display resolutions and refresh rates for various Windows host devices.

2.3 High-Speed Data Transfer

The Thunderbolt 5 ports offer up to 120Gbps uni-directional and 80Gbps bi-directional speeds, enabling rapid transfer of large files. For example, a 6GB 4K video can be transferred in approximately 1 second. The dock is backward compatible with Thunderbolt 4/3 and USB4.

Image: Comparison of data transfer speeds, highlighting the 120Gbps capability of Thunderbolt 5.

2.4 Power Delivery

The docking station provides up to 100W Power Delivery (PD) through the Thunderbolt 5 Upstream port to charge your connected laptop. The total power output of the dock is 140W, ensuring sufficient power for all connected devices.

Image: A laptop connected to the docking station, illustrating 100W power delivery.

3. Maintenance

Proper maintenance ensures the longevity and optimal performance of your docking station.

3.1 Cleaning

To clean the docking station, gently wipe the exterior with a soft, dry cloth. Do not use liquid cleaners or abrasive materials, as these can damage the finish or internal components. Ensure the device is powered off and disconnected from all power sources before cleaning.

3.2 Thermal Management

The UGREEN Maxidok is designed with an aluminum alloy enclosure and internal thermal management to dissipate heat efficiently. This fanless design ensures silent operation and stable performance even during extended use. Ensure adequate airflow around the device and avoid blocking any ventilation areas.

Image: An illustration of the enhanced cooling design, featuring internal aluminum heatsink plates and an aluminum alloy enclosure.

4. Troubleshooting

If you encounter issues, refer to the following common solutions.

4.1 No Display Output

• Ensure the Thunderbolt 5 cable is securely connected to both the docking station and your host device's Thunderbolt port.
• Verify that your host device supports the desired display resolution and refresh rate. Refer to the display compatibility tables in Section 2.2.
• Check that your monitor is powered on and set to the correct input source (DisplayPort or Thunderbolt).
• For Windows laptops, ensure the Thunderbolt controller NVM firmware is updated to v48.1 or later if using an 11th-gen Intel Thunderbolt 4 system.
• Restart your host device and reconnect the docking station.

4.2 Slow Charging or No Charging

• Confirm that the docking station's power adapter is correctly connected to a working power outlet and the DC-IN port.
• Ensure your laptop supports Power Delivery (PD) 3.1 for optimal charging speeds.
• Some laptops may display a "slow charging" notification if the power draw exceeds the dock's output, especially with dedicated graphics cards.

4.3 Unstable Connections or Data Transfer

• Ensure all cables (Thunderbolt, USB, Ethernet) are high-quality and securely connected.
• Avoid excessive simultaneous high-bandwidth operations if you experience slowdowns, as some internal hubs may share bandwidth.
• Update your host device's Thunderbolt drivers and operating system to the latest versions.

Image: An illustration of the built-in surge protection, designed to safeguard your laptop and connected accessories from voltage spikes.

5. Specifications

Detailed technical specifications for the UGREEN Maxidok Thunderbolt 5 Hub Revodok 10 in 1.

6. Warranty & Support

Information regarding product warranty and how to obtain technical assistance.

6.1 Product Warranty

The UGREEN Maxidok Thunderbolt 5 Hub Revodok 10 in 1 comes with a 2-year warranty from the date of purchase. This warranty covers manufacturing defects and malfunctions under normal use. Please retain your proof of purchase for warranty claims.

6.2 Technical Support

For any technical issues, questions, or assistance with your UGREEN product, please contact the UGREEN technical support team. You can find contact information on the official UGREEN website or through your purchase platform.