1. Introduction
Thank you for choosing the CHiQ Split Air Conditioner, Model CHIQ-S24CH-I. This manual provides essential information for the safe and efficient operation, installation, and maintenance of your new air conditioning unit. Please read this manual thoroughly before using the appliance and retain it for future reference.
This unit is designed to provide both cooling and heating functions, featuring a capacity of 21000 BTU (1.75 Ton) and Wi-Fi connectivity for enhanced control.
2. Safety Information
To prevent injury to the user or other people and property damage, the following instructions must be followed. Incorrect operation due to ignoring instructions may cause harm or damage.
- Electrical Safety: Ensure the power supply matches the unit's requirements (220 Volts). Do not use damaged power cords or plugs. Do not operate with wet hands.
- Installation: Installation must be performed by qualified personnel. Improper installation can lead to electric shock, fire, or water leakage.
- Operation: Do not insert fingers or objects into the air inlet/outlet. Do not spray water directly onto the unit.
- Maintenance: Always turn off the power supply before cleaning or performing any maintenance.
- Children and Vulnerable Persons: This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
3. Product Overview
3.1 Components
- Indoor Unit
- Outdoor Unit
- Remote Control
- User Manual (this document)
3.2 Key Features
- Powerful and Fast Cooling: Provides effective and rapid temperature reduction.
- Quiet Operation: Designed to operate at a low noise level for minimal disturbance.
- Elegant Design: Modern aesthetic that complements various interior decors.
- 4-Way Air Swing: Ensures even distribution of air throughout the room.
- Wi-Fi Connectivity: Allows control via a smartphone app.
- Remote Control: Convenient control of all functions.
3.3 Unit Diagram
Below are images illustrating the indoor and outdoor units of your CHiQ Split Air Conditioner.

Figure 1: Front view of the indoor unit, showing the display and air outlet.

Figure 2: Outdoor unit, featuring the fan and connection ports.
4. Setup
4.1 Pre-Installation Checks
- Location: Choose a location for both indoor and outdoor units that allows for proper airflow, drainage, and easy access for maintenance. Avoid direct sunlight or heat sources.
- Power Supply: Ensure a dedicated power circuit with the correct voltage (220V) and amperage is available.
- Clearance: Maintain adequate clearance around both units as specified in the detailed installation guide (provided separately with the product).
4.2 Installation
Installation of this split air conditioner requires specialized tools and knowledge. It is strongly recommended that you contact a certified HVAC technician for professional installation to ensure safety and optimal performance. Improper installation will void the warranty.
General installation steps include:
- Mounting the indoor unit on a wall.
- Installing the outdoor unit on a stable surface.
- Connecting refrigerant pipes and electrical wiring between the indoor and outdoor units.
- Ensuring proper drainage for condensate water.
- Vacuuming the refrigerant lines and checking for leaks.
4.3 Initial Power-On
After professional installation is complete, turn on the main power supply to the unit. The unit may perform a self-diagnostic check. Follow the instructions in the remote control section to begin operation.
5. Operating Instructions
5.1 Remote Control Functions
The remote control allows you to manage all functions of your air conditioner. Ensure the remote control is pointed towards the indoor unit when transmitting commands.
- Power Button: Turns the unit On or Off.
- Mode Button: Cycles through operating modes (Cool, Heat, Fan, Dry, Auto).
- Temperature Buttons (▲/▼): Adjusts the desired temperature.
- Fan Speed Button: Selects fan speed (Auto, Low, Medium, High).
- Swing Button: Activates or deactivates the 4-way air swing function.
- Timer Button: Sets the auto-on or auto-off timer.
- Sleep Button: Activates sleep mode for comfortable night operation.
- Wi-Fi Button: Initiates Wi-Fi pairing mode.
5.2 Operating Modes
- Cool Mode: Provides cooling. Set desired temperature between 16°C and 30°C.
- Heat Mode: Provides heating. Set desired temperature between 16°C and 30°C.
- Fan Mode: Circulates air without cooling or heating. Fan speed can be adjusted.
- Dry Mode: Reduces humidity in the room.
- Auto Mode: The unit automatically selects the operating mode (Cool, Heat, or Fan) based on the room temperature and the set temperature.
5.3 Wi-Fi Connectivity
Your CHiQ air conditioner supports Wi-Fi connectivity, allowing you to control it remotely via a smartphone application. To set up Wi-Fi:
- Download the official CHiQ Smart Home app from your device's app store.
- Ensure your air conditioner is powered on.
- Open the app and follow the on-screen instructions to add a new device.
- Press the Wi-Fi button on your remote control or indoor unit (if available) to put the unit into pairing mode.
- Complete the pairing process within the app.
6. Maintenance
Regular maintenance ensures optimal performance and extends the lifespan of your air conditioner. Always disconnect the power supply before performing any maintenance.
6.1 Air Filter Cleaning
Clean the air filters every two weeks, or more frequently if the unit is used heavily or in dusty environments.
- Open the front panel of the indoor unit.
- Remove the air filters.
- Wash the filters with lukewarm water and a mild detergent. Rinse thoroughly.
- Allow the filters to dry completely in a shaded area before reinserting them. Do not expose to direct sunlight.
- Close the front panel.
6.2 Indoor Unit Surface Cleaning
Wipe the indoor unit's surface with a soft, dry cloth. For stubborn dirt, use a damp cloth with a neutral detergent, then wipe dry. Do not use harsh chemicals, abrasives, or solvents.
6.3 Outdoor Unit Maintenance
Periodically check the outdoor unit for obstructions (leaves, debris) and clear them. Ensure the area around the outdoor unit is free from blockages to allow proper airflow. For internal cleaning or inspection, contact a professional technician.
7. Troubleshooting
Before contacting service, please check the following common issues and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Unit does not start | No power; Remote control batteries low; Timer set. | Check power supply; Replace batteries; Cancel timer setting. |
| Insufficient cooling/heating | Air filters dirty; Temperature setting incorrect; Doors/windows open; Obstruction to airflow. | Clean air filters; Adjust temperature; Close doors/windows; Remove obstructions. |
| Strange noises | Normal operating sounds (e.g., refrigerant flow, expansion/contraction of parts); Loose parts. | Most sounds are normal. If unusual, contact service. |
| Water leakage from indoor unit | Drain hose clogged or bent; Improper installation. | Check and clear drain hose; Contact professional for inspection. |
| Remote control not working | Batteries dead; Obstruction between remote and unit. | Replace batteries; Remove obstruction. |
If the problem persists after checking these points, please contact qualified service personnel.
8. Specifications
Technical specifications for the CHiQ Split Air Conditioner Model CHIQ-S24CH-I:
- Model Name: CHIQ-S24CH-I
- Brand: CHiQ
- Capacity: 1.75 Ton (21000 BTU)
- Cooling/Heating Type: Hot & Cold
- Power Consumption: 6150 Watts
- Voltage: 220 Volts
- Noise Level: 55 dB
- Installation Type: Split System
- Product Dimensions (Indoor Unit): 102 cm (Width) x 32 cm (Height) x 23 cm (Depth)
- Item Weight: 55 Kilograms
- Color: White
- Special Features: 4-way air swing, Fast cooling, Wi-Fi connectivity, Remote control
9. Warranty and Support
Your CHiQ Split Air Conditioner comes with a standard manufacturer's warranty. Please refer to the warranty card included with your product for specific terms, conditions, and duration. Keep your purchase receipt as proof of purchase for warranty claims.
For technical support, service requests, or inquiries regarding your product, please contact CHiQ customer service through the official website or the contact information provided in your warranty documentation.





