AGM M10 FLIP Rugged Basic Phone User Manual

1. Product Overview

The AGM M10 FLIP is a rugged 4G feature phone designed for durability and ease of use. It features a compact, pocket-sized design, large buttons, and a loud speaker. This device is built to withstand challenging environments, offering water, dust, and shock resistance.

Key Features:

• Compact and durable flip design
• IP68/IP69K water and dust resistance
• MIL-STD-810G shock resistance
• Large fonts and big buttons for easy operation
• 98dB loud speaker
• SOS emergency call button
• Speed dial functionality
• Dual SIM support
• Expandable memory up to 128GB
• FM Radio and Flashlight

Image: The AGM M10 FLIP in its closed position, displaying external notification icons for calls, messages, and battery status.

2. Setup Guide

2.1 Unboxing and Initial Inspection

Carefully unpack all components from the box. Verify that all items listed in the 'What's in the Box' section are present and in good condition.

What's in the Box:

• AGM M10 FLIP Phone
• Power Adapter
• USB Cable
• Quick Start Guide
• Charging Dock
• 2 x 1200mAh Batteries

2.2 Battery Installation and Charging

1. Open the Back Cover: Use the provided metal tool to gently pry open the back cover of the phone. Avoid excessive force to prevent damage.

Video: This video illustrates the correct method for opening the back cover of the AGM M10 FLIP.
2. Install Battery: Locate the battery compartment. Before first use, peel off the yellow protective sticker from the battery contacts. Insert the battery, ensuring the gold contacts align with the phone's terminals.
3. Close Back Cover: Align the back cover and press firmly around the edges until it clicks securely into place.
4. Charge the Phone: Place the phone into the charging dock, ensuring it is tilted and securely resting. Alternatively, connect the USB cable directly to the phone's USB-C port. The phone will indicate when it is charging.

Video: This video demonstrates the proper way to use the AGM M10 FLIP charging dock.

2.3 SIM Card Installation

The AGM M10 FLIP is compatible exclusively with T-Mobile carriers. Please confirm network compatibility before purchasing. If you have any questions about your carrier, our support team is always here to help.

1. Activate SIM Card: If you have purchased a new SIM card, activate it in another phone before inserting it into the M10 FLIP. Failure to do so may result in the SIM card not being recognized.
2. Insert SIM Card: With the back cover removed, gently open the SIM slot and carefully place the SIM inside. The phone supports dual Nano SIM cards. Avoid applying excessive force to prevent damage to the slot.

Video: This video provides instructions on how to properly install your SIM card in the AGM M10 FLIP.

2.4 Attaching the Lanyard

For added security and convenience, you can attach a lanyard to your AGM M10 FLIP.

1. Locate the lanyard attachment point on the phone.
2. Thread the thin loop of the lanyard through the attachment point.
3. Pass the main strap of the lanyard through the loop and pull to secure.

3. Operating Instructions

3.1 Power On/Off

To power on the phone, press and hold the Power/End Call button until the screen illuminates. To power off, press and hold the Power/End Call button, then select 'Power Off' from the options.

3.2 Making Calls

1. Enter the phone number using the keypad.
2. Press the Green Call button to initiate the call.
3. To end a call, press the Red End Call button.

3.3 Speed Dial

Assign speed dial numbers to frequently called contacts for quick access. Press and hold a preset number button (e.g., M1, M2, M3, or other programmable keys) to dial instantly.

3.4 SOS Emergency Call

The SOS button is located just below the camera on the back of the phone. In an emergency, press and hold this programmable key for 3-5 seconds to instantly call emergency services or pre-selected contacts.

Image: The AGM M10 FLIP phone opened, highlighting the large, easy-to-use keypad and the dedicated SOS button.

3.5 Messaging (SMS/MMS)

The phone supports SMS and MMS with T9 input. Navigate to the messaging menu to compose and send text or multimedia messages.

3.6 Dual SIM Functionality

The AGM M10 FLIP supports two SIM cards, allowing you to manage two different phone numbers on one device. When two SIM cards are inserted, only one can use 4G at a time.

4. Maintenance

4.1 Cleaning Your Device

Due to its rugged design, the AGM M10 FLIP can be cleaned with water. For general cleaning, wipe the phone with a soft, damp cloth. For more thorough cleaning after exposure to dirt or dust, rinse the phone under running water and ensure all ports are closed. Dry thoroughly before use or charging.

4.2 Battery Care

To prolong battery life, avoid exposing the phone to extreme temperatures. Use only the provided charger and charging dock. If you have two batteries, rotate their use to maintain optimal performance. Store unused batteries in a cool, dry place.

5. Troubleshooting

5.1 SIM Card Not Recognized

• Ensure your SIM card has been activated by your carrier in another phone before inserting it into the M10 FLIP.
• Verify that the SIM card is inserted correctly and securely in its slot. Avoid forcing the SIM card, as this can damage the slot.
• Restart the phone.

5.2 Phone Not Powering On

• Check if the battery is properly installed and fully charged.
• Ensure the yellow protective sticker has been removed from the battery contacts.
• Connect the phone to the charger and wait a few minutes before attempting to power it on again.

5.3 No Network Signal

• Confirm that your phone is within T-Mobile's network coverage area.
• Check SIM card installation as described in section 5.1.
• Restart the phone.

6. Specifications

7. Warranty and Support

7.1 Warranty Information

Please refer to the manufacturer's website or your purchase documentation for detailed warranty information regarding your AGM M10 FLIP phone.

7.2 Customer Support

For any questions, technical assistance, or support inquiries, please contact AGM customer support through their official channels. Refer to the Quick Start Guide included in your product box for contact details or visit the AGM Mobile website.