1. Introduction
This manual provides essential instructions for the safe operation, assembly, maintenance, and troubleshooting of your Duraflame Electric Fireplace Wall Mantel, Model 28WM372-PO132S. Please read all instructions carefully before installation and use, and retain this manual for future reference.
The Duraflame Electric Fireplace Wall Mantel offers supplemental heating and a realistic flame effect. It features a traditional design with a Waverly Oak finish, an adjustable digital thermostat, timed heat function, and a remote control for convenient operation.
Image 1.1: Front view of the Duraflame Electric Fireplace Wall Mantel.
2. Important Safety Information
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons.
- Read all instructions before using this fireplace.
- This fireplace is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains, at least 3 feet (0.9 m) from the front of the fireplace and keep them away from the sides and rear.
- Extreme caution is necessary when any fireplace is used by or near children or invalids and whenever the fireplace is left operating and unattended.
- Do not operate any fireplace with a damaged cord or plug or after the fireplace malfunctions, has been dropped, or damaged in any manner.
- Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or similar coverings. Arrange cord away from traffic area and where it will not be tripped over.
- Connect to properly grounded outlets only.
- Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the fireplace.
- To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where openings may become blocked.
- This fireplace has a Patented Safer Plug technology which monitors the temperature of the plug to prevent overheating. If the plug overheats, it will automatically shut off power to the unit.
3. Package Contents
Verify that all components are present before beginning assembly. If any parts are missing or damaged, do not attempt to assemble or operate the product. Contact customer support for replacement parts.
- Duraflame Wall Mantel Electric Fireplace Unit
- Remote Control (with 1 CR2025 Battery included)
- User Manual
4. Setup and Assembly
The electric fireplace mantel requires assembly. Follow the detailed assembly instructions provided in the separate assembly guide included with your purchase. Ensure all hardware is securely fastened before use.
Placement Considerations:
- Place the fireplace on a flat, level, and stable surface.
- Ensure adequate clearance from walls and other objects as specified in the safety guidelines.
- Do not place the fireplace directly beneath a permanent electrical outlet.
- Avoid placing the unit in areas of high humidity or direct sunlight.
Image 4.1: The fireplace dimensions are 40 inches (101.6 cm) in height, 51 inches in width, and 15.5 inches in depth.
Electrical Connection:
Plug the fireplace power cord directly into a 120V, 15 Amp, grounded outlet. Do not use an extension cord, power strip, or surge protector with this appliance.
5. Operating Instructions
The fireplace can be operated using the control panel on the unit or the included remote control.
Image 5.1: The remote control for the electric fireplace, showing buttons for power, timer, thermostat, and flame effects.
Control Panel and Remote Functions:
- Power Button: Turns the fireplace ON or OFF.
- Flame Effect Button: Adjusts the brightness and color of the 3D flame effect. Multiple settings are available.
- Heat Control Buttons (Up/Down Arrows): Adjusts the digital thermostat to your desired temperature. The infrared heater warms up to 1,000 square feet.
- Timer Button: Activates the timed heat function, allowing you to set the heater to turn off automatically after a set period.
- Thermostat Display: Shows the current temperature setting.
Image 5.2: The top compartment of the fireplace mantel can be opened for access or storage.
6. Maintenance
Regular maintenance ensures optimal performance and longevity of your electric fireplace.
Cleaning:
- Always disconnect the power before cleaning.
- Dust the unit with a soft, damp cloth. Do not use abrasive cleaners or solvents.
- Clean the glass panel with a soft cloth and a non-abrasive glass cleaner.
- Ensure all vents are clear of dust and debris to maintain proper airflow.
Remote Control Battery Replacement:
The remote control uses one CR2025 battery. To replace, open the battery compartment on the back of the remote, remove the old battery, and insert a new CR2025 battery with the positive (+) side facing up. Close the compartment securely.
7. Troubleshooting
If you experience issues with your electric fireplace, refer to the following common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Fireplace does not turn on. | No power to the unit. | Check if the power cord is securely plugged into a grounded outlet. Verify the wall outlet is functional by plugging in another appliance. Check the circuit breaker. |
| No heat output. | Heat function is off or thermostat is set too low. | Ensure the heat function is activated. Increase the thermostat setting to a temperature higher than the room temperature. |
| Flame effect is not visible or flickering incorrectly. | Flame effect setting is off or incorrect. | Press the Flame Effect button on the control panel or remote to cycle through settings. |
| Remote control is not working. | Battery is dead or incorrectly inserted. | Replace the CR2025 battery, ensuring correct polarity. Point the remote directly at the fireplace sensor. |
| Unit shuts off unexpectedly. | Overheating detected by Safer Plug technology or internal thermal cut-off. | Unplug the unit and allow it to cool for at least 10 minutes. Check for any obstructions to air vents. Re-plug and restart. If the issue persists, contact customer support. |
8. Specifications
| Feature | Detail |
|---|---|
| Brand | Duraflame |
| Model Name | Duraflame Electric Fireplace Wall Mantel |
| Item Model Number | 28WM372-PO132S |
| UPC | 611768005864 |
| Power Source | Corded Electric |
| Product Dimensions (D x W x H) | 15.5"D x 51"W x 40"H |
| Material | MDF, PB, Glass, Hardware Iron, Plastic |
| Finish Type | Waverly Oak |
| Installation Type | Freestanding |
| Heat Output | 5200 British Thermal Units (BTU) |
| Heating Area | Up to 1,000 square feet |
| Special Features | Adjustable digital thermostat, 3D Flame Effect, Patented Safer Plug, Timed heat function, Remote Control |
| Style | Traditional |
| Color | Waverly Oak |
| Room Type | Living Room (suitable for various indoor spaces) |
| Ventilation Type | Vent Free |
| Item Weight | 121 Pounds |
| Power Consumption | 1500 Watts |
| Remote Control Battery | 1 CR2025 Battery (included) |
| Manufacturer | Twin-Star International, Inc. |
9. Warranty Information
This Duraflame Electric Fireplace Wall Mantel is covered by a 1-Year Limited Warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use. For specific terms, conditions, and limitations of the warranty, please refer to the warranty card included with your product or contact the manufacturer directly.
10. Customer Support
If you have any questions, require assistance with assembly, operation, or troubleshooting that is not covered in this manual, please contact the manufacturer's customer support. Refer to the contact information provided in your product packaging or visit the official Duraflame website for support resources.
