Ubiquiti UniFi Intercom Viewer

1. Product Overview

The Ubiquiti UniFi Intercom Viewer UA-Intercom-Viewer is a robust device designed for access control and security monitoring within the UniFi ecosystem. It features a powerful magnetic holding force for secure entry points and is engineered for reliable performance in various environmental conditions, making it suitable for outdoor installations. Its compact design allows for seamless integration into existing security systems.

This image displays the front view of the Ubiquiti UniFi Intercom Viewer. It features a sleek, white casing with a large digital screen showing 'Room 1010' and 'Main Office'. Below the display are touch-sensitive buttons for call, lock, and settings, indicating its function as an access control and communication device.

Key features include:

• Magnetic Security: Provides a 540kg magnetic holding force for robust access control.
• Weather Resistant: Designed for reliable operation in outdoor environments.
• Compact Design: Measures 10.0 x 8.0 x 3.5 inches for convenient installation.
• Lightweight Build: Weighs 2.2 pounds, facilitating easy installation and maintenance.

2. Package Contents

Verify that all items are present in the package:

• Ubiquiti UniFi Intercom Viewer Unit
• Magnetic Lock Unit
• Replacement Battery Module (Lithium-ion)
• Mounting Hardware (screws, anchors, brackets)

3. Setup

Follow these steps for initial setup and installation:

1. Site Selection: Choose a suitable location for installation, considering visibility, weather protection, and proximity to network infrastructure.
2. Mounting: Use the provided mounting hardware to securely attach the intercom viewer unit and the magnetic lock unit to the desired surface. Ensure proper alignment for the magnetic lock.
3. Power Connection: Install the replacement battery module into the intercom viewer unit. If external power is required (check product specifications for details), connect it according to local electrical codes.
4. Network Integration: Connect the UniFi Intercom Viewer to your existing UniFi network. Refer to the UniFi Controller documentation for device adoption and configuration.
5. Initial Configuration: Access the UniFi Controller to configure the intercom viewer, including setting up access rules, user permissions, and linking it to other UniFi Access devices.

4. Operating Instructions

Once installed and configured, the UniFi Intercom Viewer provides the following functionalities:

• Viewing Live Feed: The display shows a live video feed from the connected UniFi camera (if configured) or a static interface.
• Two-Way Communication: Use the on-screen call button to initiate two-way audio communication with visitors.
• Access Control: Utilize the on-screen lock/unlock button to control the magnetic lock, granting or denying entry.
• Settings Access: Access device settings directly from the screen for quick adjustments, or manage comprehensive settings via the UniFi Controller.

5. Maintenance

Regular maintenance ensures optimal performance and longevity of your UniFi Intercom Viewer:

• Cleaning: Periodically clean the device's screen and casing with a soft, damp cloth. Avoid abrasive cleaners or solvents.
• Battery Replacement: The included lithium-ion battery module may require replacement over time. Monitor battery status via the UniFi Controller and replace as needed following the instructions in the package.
• Firmware Updates: Regularly check for and apply firmware updates through the UniFi Controller to ensure the device has the latest features and security enhancements.
• Physical Inspection: Periodically inspect the mounting hardware and magnetic lock for any signs of wear or damage. Ensure all connections are secure.

6. Troubleshooting

If you encounter issues with your UniFi Intercom Viewer, refer to the following common solutions:

• Device Not Powering On: Ensure the battery module is correctly installed and charged. If using external power, verify the power source and cable connection.
• No Network Connectivity: Check the Ethernet cable connection. Verify network settings in the UniFi Controller. Ensure the device is within range of your UniFi network if using wireless.
• Magnetic Lock Not Engaging/Disengaging: Inspect the magnetic lock unit and its strike plate for obstructions or misalignment. Verify power supply to the lock. Check access control settings in the UniFi Controller.
• Poor Audio Quality: Check for obstructions around the microphone and speaker. Ensure network bandwidth is sufficient for clear communication.
• Screen Unresponsive: Attempt a soft reset by holding the power button (if available) or disconnecting and reconnecting power. If the issue persists, check for firmware updates.

7. Specifications

8. Warranty and Support

For warranty information and technical support, please refer to the official Ubiquiti website or contact your authorized Ubiquiti reseller. Keep your proof of purchase for warranty claims.

Online Resources:

• Ubiquiti Support Website: www.ui.com/support
• UniFi Community Forums: community.ui.com