Ubiquiti UniFi Protect G4 PTZ 4K Security Camera (UVC-G4-PTZ) User Manual

1. Introduction

The Ubiquiti UniFi Protect G4 PTZ 4K Security Camera (UVC-G4-PTZ) is a professional-grade surveillance device designed for comprehensive security monitoring. This camera delivers high-quality 4K video and integrates seamlessly with UniFi security systems, managed through the UniFi Controller software. Its Pan-Tilt-Zoom (PTZ) capabilities allow for dynamic area coverage, making it suitable for various indoor and outdoor applications.

Figure 1: Ubiquiti UniFi Protect G4 PTZ 4K Security Camera. This image displays the compact, dark-colored dome camera with its adjustable lens housing, designed for versatile surveillance.

2. Package Contents

Verify that all components are present in your package:

• Ubiquiti UniFi Protect G4 PTZ 4K Security Camera (UVC-G4-PTZ)
• Mounting Hardware (screws, anchors, etc.)
• Replacement Battery Module
• Quick Start Guide

3. Setup

3.1. Mounting the Camera

The UVC-G4-PTZ camera offers versatile installation options for walls, doors, and various entry points. Ensure the mounting surface is stable and can support the camera's weight (approximately 8 ounces). Use the provided mounting hardware for secure installation.

1. Select a suitable mounting location that provides the desired field of view and is within reach of an Ethernet cable.
2. Mark the drilling points using the mounting template (if provided).
3. Drill pilot holes and insert wall anchors if necessary.
4. Secure the camera's mounting base to the surface using the screws.
5. Attach the camera body to the mounting base.

3.2. Network Connectivity

The camera connects to your network via Ethernet. A single Ethernet cable provides both data and power (Power over Ethernet - PoE) if connected to a compatible PoE switch or injector.

1. Connect one end of an Ethernet cable to the camera's Ethernet port.
2. Connect the other end of the Ethernet cable to a PoE-enabled port on your network switch or a PoE injector.
3. Ensure your network is configured to provide IP addresses via DHCP.

3.3. UniFi Protect Integration

To manage and operate the camera, it must be adopted into a UniFi Protect system running on a UniFi Console (e.g., Cloud Key Gen2 Plus, UDM Pro, UNVR).

1. Ensure your UniFi Console is powered on and running the UniFi Protect application.
2. Access the UniFi Protect interface via a web browser or the UniFi Protect mobile app.
3. The camera should appear as a discoverable device. Follow the on-screen prompts to adopt the camera into your UniFi Protect system.
4. Once adopted, you can configure camera settings, recording schedules, and motion detection zones.

4. Operating Instructions

4.1. Live View and Recording

Access the UniFi Protect interface to view live camera feeds and manage recordings.

• Navigate to the "Devices" section to see all adopted cameras.
• Click on the UVC-G4-PTZ camera to open its live view.
• Review recorded footage in the "Recordings" timeline.

4.2. Pan-Tilt-Zoom (PTZ) Control

The G4 PTZ camera allows for remote control of its pan, tilt, and zoom functions.

• In the live view of the camera within UniFi Protect, locate the PTZ controls.
• Use the directional arrows to pan (move horizontally) and tilt (move vertically) the camera lens.
• Use the zoom controls to adjust the optical zoom level.
• Save preset positions for quick navigation to specific areas of interest.

4.3. Video Quality and Settings

The camera records in 4K resolution. You can adjust various video settings within UniFi Protect:

• Resolution: Select desired recording resolution (e.g., 4K, 1080p).
• Frame Rate: Adjust frames per second for smoother or more storage-efficient recording.
• Bitrate: Configure video compression settings.
• Image Adjustments: Fine-tune brightness, contrast, saturation, and sharpness.
• Motion Detection: Define motion zones and sensitivity levels to trigger recordings and alerts.

5. Maintenance

5.1. Cleaning

Regular cleaning helps maintain optimal video quality.

• Gently wipe the camera lens and housing with a soft, damp cloth.
• Avoid using harsh chemicals or abrasive materials that could scratch the lens or finish.
• Ensure the camera is powered off before cleaning if possible.

5.2. Firmware Updates

Keep your camera's firmware updated to ensure optimal performance, security, and access to new features. Firmware updates are managed through the UniFi Protect application.

• Periodically check for available firmware updates within the UniFi Protect interface.
• Follow the on-screen instructions to apply updates. Ensure a stable power supply during the update process.

5.3. Replacement Battery Module

The camera includes a replacement battery module. Refer to the UniFi Protect documentation for specific instructions on how to access and replace this module if necessary.

6. Troubleshooting

This section addresses common issues you might encounter.

• Camera Not Powering On:
  • Verify the Ethernet cable is securely connected at both ends.
  • Ensure the network switch port or PoE injector is providing Power over Ethernet (PoE) and is functional.
  • Check if the UniFi Console is powered on and operating correctly.
• Camera Not Appearing in UniFi Protect:
  • Confirm the camera is powered on and has network connectivity.
  • Ensure the camera is on the same network or a network segment reachable by your UniFi Console.
  • Try restarting the camera by unplugging and re-plugging the Ethernet cable.
  • Check for any firewall rules that might be blocking communication between the camera and the UniFi Console.
• Poor Video Quality:
  • Clean the camera lens for any smudges or dirt.
  • Check network bandwidth. Insufficient bandwidth can lead to choppy or low-quality video.
  • Adjust video settings (resolution, bitrate) within UniFi Protect.
  • Ensure the camera's firmware is up to date.
• PTZ Controls Unresponsive:
  • Verify the camera has a stable network connection.
  • Restart the camera and the UniFi Protect application.
  • Ensure the camera's firmware is up to date.

7. Specifications

8. Warranty and Support

8.1. Manufacturer Warranty

The Ubiquiti UniFi Protect G4 PTZ 4K Security Camera (UVC-G4-PTZ) is covered by a one-year manufacturer warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use. Please retain your proof of purchase for warranty claims.

8.2. Technical Support

For technical assistance, troubleshooting, or warranty inquiries, please visit the official Ubiquiti support website or contact their customer service. Detailed support resources, including FAQs and community forums, are available online.

Ubiquiti Support Website: www.ui.com/support