1. Introduction
Thank you for choosing the Mova V50 Ultra Complete Robot Vacuum and Mop. This advanced cleaning device is designed to provide comprehensive floor care, combining powerful vacuuming with warm water mopping. Featuring intelligent navigation, obstacle avoidance, and self-cleaning capabilities, the V50 Ultra Complete offers an efficient and convenient solution for maintaining a clean home. Please read this manual thoroughly before use to ensure proper operation and maintenance.
Image: The Mova V50 Ultra Complete Robot Vacuum and Mop with its accompanying self-cleaning base station.
2. Important Safety Information
To reduce the risk of injury or damage, read these safety instructions carefully and keep them for future reference.
- Ensure the power voltage matches the voltage indicated on the charging dock.
- Do not operate the robot in areas with open flames or flammable materials.
- Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts.
- Do not allow children to operate the robot. Supervise children and pets when the robot is operating.
- Only use manufacturer-specified attachments and cleaning solutions.
- Do not use the robot to pick up large objects, sharp objects, or liquids.
- Regularly inspect the power cord and charging dock for damage.
- Unplug the charging dock before cleaning or performing maintenance.
3. What's in the Box
Verify that all components are present in the packaging.
Image: All components included with the Mova V50 Ultra Complete Robot Vacuum and Mop.
| Item | Quantity |
|---|---|
| Robot Vacuum | 1 |
| Base Station | 1 |
| Mop Pad (pre-installed) | 2 |
| Mop Pad Holder | 2 |
| Washboard Filter (pre-installed) | 1 |
| Mop Pad (extra) | 12 |
| Dust Bag (extra) | 5 |
| Main Brush | 1 |
| Side Brush | 2 |
| Dust Box's Filter (extra) | 3 |
| Cleaning Solution | 1 |
| Pet Odor Solution | 1 |
| Power Cord | 1 |
| Base Station Ramp Extension Plate | 1 |
| User Manual | 1 |
| Auto Solution Dispenser (pre-installed) | 1 |
4. Setup Guide
4.1 Unboxing and Initial Placement
- Carefully remove all components from the packaging.
- Choose a suitable location for the base station. Ensure it is placed against a wall with at least 0.5 meters (1.6 feet) of clear space on either side and 1.5 meters (4.9 feet) in front. Avoid areas with direct sunlight or strong Wi-Fi signals from other devices.
- Remove any protective films or stickers from the robot and base station.
4.2 Charging Station Setup
- Connect the power cord to the base station and plug it into a wall outlet.
- Place the robot onto the charging contacts of the base station. Ensure the robot is properly aligned and charging. The indicator light on the robot will show its charging status.
- Allow the robot to fully charge before its first use. This typically takes several hours.
Image: The Mova V50 Ultra Complete base station, demonstrating its automated functions.
4.3 App Installation and Pairing
- Download the Mova app from your smartphone's app store (iOS or Android).
- Open the app and create an account or log in.
- Follow the in-app instructions to add your Mova V50 Ultra Complete robot. This typically involves connecting to the robot's temporary Wi-Fi network and then connecting it to your home Wi-Fi network.
4.4 Initial Mapping
After successful pairing, initiate the first cleaning cycle for the robot to create a map of your home.
- Clear the floor of any obstacles, loose cables, or small items that could hinder the robot's movement.
- Start a full cleaning cycle from the app. The robot will navigate through your home, mapping its layout.
- Once the map is complete, you can use the app to define no-go zones, virtual walls, and specific cleaning areas.
5. Operating Instructions
5.1 Cleaning Modes
The Mova V50 Ultra Complete offers various cleaning modes accessible via the Mova app.
- Vacuum Mode: For dry debris and dust removal. The robot utilizes its 24,000 Pa suction power.
- Mop Mode: For wet cleaning with warm water. The robot uses its DuoSolution system for effective stain removal.
- Vacuum & Mop Mode: A combined cleaning cycle where the robot vacuums and mops simultaneously. The robot intelligently lifts mop pads on carpets to prevent wetting.
Image: Robust 24,000Pa suction power for effective vacuuming.
Image: Warm water mopping in action with the DuoSolution system.
Image: Thermo Mopping with the DuoSolution System, dissolving tough stains and eliminating odors.
Image: The robot's ability to lift mop pads and brushes to clean different surfaces without conflict.
5.2 Navigation and Obstacle Avoidance
The V50 Ultra Complete uses advanced navigation and obstacle avoidance systems for efficient cleaning.
- FlexiRise Navigation: The Versalift LDS sensor retracts in narrow spaces (e.g., under sofas) for compact movement and extends in open areas for precise navigation.
- StepMaster System: Extendable wheels allow the robot to overcome obstacles like steps, thresholds, and U-shaped furniture legs up to 2.36 inches (6 cm) in combined height, or 1.6 inches (4 cm) for a single obstacle.
- AI SmartSight with Structured Light 3D Scanner: Detects over 200 types of obstacles precisely. Built-in LED fill-light and side-edge laser enhance visibility and edge-cleaning.
- Intelligent Dirt Detection: RGB Camera identifies solid, liquid, and mixed stains, re-mopping specific areas as needed.
Image: The StepMaster System enabling the robot to clear various obstacles.
Image: The robot's ability to navigate under low furniture with FlexiRise Navigation.
Image: AI SmartSight technology for precise obstacle detection.
Image: Intelligent Dirt Detection identifying stains and pets.
5.3 Pet Care Features
The V50 Ultra Complete is designed with pet owners in mind, offering specialized features for pet-friendly cleaning.
- 100% Hair Removal: With 24,000 Pa suction and TroboWave DuoBrush, it prevents hair tangling.
- Pet Odor Removal: The DuoSolution system can dispense a pet odor removal agent.
- Pet Care Customization: Includes precise pet waste recognition, dynamic coverage for human-pet areas, pet zone cleaning customization, and large particles boost mode.
Image: Triple anti-tangle mechanisms on wheels and brushes for effective hair removal.
Image: The dual solution system for general cleaning and pet odor elimination.
Image: In-depth pet care features for a spotless and pet-friendly home.
5.4 Voice Assistant
The Mova V50 Ultra Complete features a built-in intelligent voice assistant. Simply say, "Hey, MOVA," to activate and control your robot. You can start cleaning, adjust settings, or send it back to the base station using voice commands.
Image: Controlling the robot vacuum with the built-in voice assistant.
6. Maintenance
Regular maintenance ensures optimal performance and extends the lifespan of your Mova V50 Ultra Complete.
6.1 OmniDry System and JetSpray Dryboard
- The OmniDry System automatically dries the mop, dust box, and dust bag with 144°F (60°C) hot air in 1 hour, preventing odors and mold.
- The JetSpray Dryboard is an upgraded self-cleaning washboard with 20 spray nozzles for even water distribution. A central filter collects dirt and removes used water, minimizing water stains.
Image: The OmniDry System preventing odors and mold by drying components.
Image: The JetSpray Dryboard in action, ensuring streamlined mop maintenance.
6.2 Dust Bag and Filter Replacement
- The base station automatically empties the robot's dustbin into a disposable dust bag. Replace the dust bag when the app indicates it is full.
- The robot uses a HEPA filter. Clean the filter regularly by tapping out debris. Replace the filter every 3-6 months, or as needed, to maintain suction performance.
6.3 Brush and Mop Pad Cleaning
- Main Brush (TroboWave DuoBrush): Remove the main brush and use the included cleaning tool to cut and remove tangled hair. Reinstall the brush securely.
- Side Brushes: Check side brushes for wear or damage. Clean any tangled hair or debris. Replace if bristles are bent or missing.
- Mop Pads: The base station automatically washes the mop pads. For deeper cleaning, remove the mop pads and hand wash them with mild detergent. Allow them to air dry completely before reattaching.
Image: Detail of the anti-tangle brush system, requiring periodic cleaning.
7. Troubleshooting
If you encounter issues with your Mova V50 Ultra Complete, refer to the following common problems and solutions.
| Problem | Possible Cause | Solution |
|---|---|---|
| Robot does not turn on. | Low battery; power switch off. | Place robot on charging dock; ensure power switch is on. |
| Robot cannot connect to Wi-Fi. | Incorrect Wi-Fi password; router too far; 5GHz network. | Verify password; move robot closer to router; ensure 2.4GHz network is used. |
| Poor cleaning performance. | Full dustbin; clogged filter; worn brushes. | Empty dustbin; clean/replace filter; clean/replace brushes. |
| Robot gets stuck frequently. | Too many obstacles; low clearance areas. | Clear floor of clutter; use no-go zones in app for problematic areas. |
| Mop not dispensing water or cleaning effectively. | Water tank empty; clogged nozzles; incorrect settings. | Refill water tank; clean JetSpray Dryboard nozzles; check app settings for mopping. |
| Base station not auto-emptying. | Dust bag full; suction port blocked. | Replace dust bag; clear any blockages in the base station's suction port. |
For further assistance, please refer to the Mova app's help section or contact customer support.
8. Specifications
| Feature | Detail |
|---|---|
| Brand | Mova |
| Model Name | V50 Ultra Complete |
| Color | Black |
| Product Dimensions | 18"L x 18.5"W x 17"H (Base Station & Robot) |
| Item Weight | 53 pounds |
| Suction Power | 24,000 Pa |
| Filter Type | HEPA |
| Battery Life | Up to 220 minutes |
| Power Source | Battery Powered (1 x 12V battery included) |
| Navigation System | FlexiRise Navigation (Versalift LDS sensor), AI SmartSight with Structured Light 3D Scanner |
| Obstacle Overcoming | StepMaster System (up to 2.36 inches combined height) |
| Mopping System | DuoSolution System with Warm Water Mopping, FlexiPress Mop Pad |
| Self-Cleaning Features | OmniDry System (hot air drying), JetSpray Dryboard (self-cleaning washboard), Auto Solution Dispenser |
| Hair Tangle Prevention | Triple Anti-Tangle Mechanisms, TroboWave DuoBrush |
| Special Features | Intelligent Dirt Detection, Pet Care Customization, Built-In Intelligent Voice Assistant |
| UPC | 850073660133 |
9. Warranty and Support
9.1 Product Warranty
The Mova V50 Ultra Complete comes with a 3-Year Warranty, reflecting Mova's commitment to reliable quality. Please refer to the official Mova website for complete warranty details, as some models and parts may have specific terms.
Image: Mova's 3-Year Warranty commitment.
9.2 Customer Support
For technical assistance, troubleshooting, or warranty claims, please contact Mova Customer Support.
- Online Support: Visit the official Mova website for FAQs, user guides, and contact forms.
- In-App Support: Access support resources directly through the Mova mobile application.
- Email Support: Refer to your product packaging or the Mova website for the customer service email address.
Mova offers 24/7 rapid responding service, a 30-day money-back service, and fast shipping from local warehouses.
