1. Product Overview
The Ring Wired Doorbell (2nd Gen) provides advanced home security with continuous power and comprehensive monitoring features. This device offers Retinal 2K video resolution, a wide-angle view, and up to 6x enhanced zoom for clear visuals. It includes two-way talk functionality, real-time motion detection alerts, and seamless integration with Alexa-enabled devices. Designed for hardwired installation, it ensures nonstop power for reliable protection.
2. What's in the Box
Verify that all components are present before beginning installation:
- Ring Wired Doorbell (2nd Gen)
- Mounting Plate
- Installation Tools and Hardware
- Setup Guide
- Security Sticker
3. Setup and Installation
The average installation time for the Ring Wired Doorbell is approximately 15 minutes. This device requires a standard doorbell system or a compatible transformer for power.
3.1 Power Requirements
The Ring Wired Doorbell connects directly to your home's existing doorbell wiring. It is compatible with:
- Standard doorbell systems
- Ring plug-in adapter (not included)
- Ring hardwired transformer (not included) with 16 or 24VAC, 10 to 40VA (30 to 40VA recommended for optimal performance), 50/60Hz or 24VDC 12W.
Important: Do not use halogen or garden-lighting transformers. Ensure your existing doorbell system meets these power specifications for proper operation.
3.2 Installation Steps
- Turn off Power: Before starting, turn off the power to your existing doorbell at the circuit breaker.
- Remove Old Doorbell: Disconnect and remove your existing doorbell button.
- Install Mounting Plate: Use the provided tools and hardware to secure the mounting plate to your wall.
- Connect Wires: Connect the doorbell wires to the terminals on the back of your Ring Doorbell.
- Mount Doorbell: Attach the Ring Doorbell to the mounting plate.
- Restore Power: Turn the power back on at the circuit breaker.
- In-App Setup: Follow the instructions in the Ring app to complete the setup, connect to Wi-Fi, and configure settings.
4. Operating Instructions
4.1 Video Monitoring
The Ring Wired Doorbell features Retinal 2K video with a 140° horizontal and 140° vertical field of view. You can utilize up to 6x enhanced zoom to focus on specific details within the video feed.
4.2 Two-Way Talk
Engage in real-time conversations with visitors at your door using the Live View and Two-Way Talk feature through the Ring app on your smartphone or tablet.
4.3 Motion Detection
The doorbell is equipped with motion detection technology that sends real-time notifications to your phone when activity is detected in the monitored area. You can customize motion zones and sensitivity settings within the Ring app to optimize alerts.
4.4 Connectivity
The Ring Wired Doorbell connects to your home network via WiFi 4 (2.4GHz single band WiFi). A minimum upload speed of 10 Mbps is recommended for optimal performance with Ring 2K devices. Video resolution may vary based on internet bandwidth.
4.5 Alexa Integration
Integrate your Ring Doorbell with Alexa-enabled devices for enhanced convenience. You can receive custom notifications from Echo Dot devices, launch video feeds on Echo Show devices, and utilize hands-free home monitoring features.
4.6 Ring Protect Subscription (Sold Separately)
A compatible Ring Protect subscription unlocks additional features, including the ability to review recorded motion events, access AI-powered alerts, and more. Video storage duration in the cloud can be up to 180 days, depending on your subscription plan. Features like Quick Replies recordings, AI Video Descriptions, and Familiar Faces may require a subscription and are subject to regional availability and legislation.
5. Maintenance
To ensure optimal performance and longevity of your Ring Wired Doorbell, follow these maintenance guidelines:
- Cleaning: Periodically wipe the camera lens and the doorbell's exterior with a soft, damp cloth to remove dust and dirt. Avoid using harsh chemicals or abrasive materials.
- Operating Conditions: The doorbell is designed to operate in temperatures ranging from -5°F to 120°F (-20.5°C to 48.5°C) and is weather-resistant with an IP65 rating. Ensure it is not exposed to conditions outside this range.
- Software Updates: Keep your device's software updated. The Ring app will notify you of available updates. Regular updates ensure optimal performance, security, and access to new features.
6. Troubleshooting
If you encounter issues with your Ring Wired Doorbell, consider the following troubleshooting steps:
6.1 Poor Motion Detection Performance
- Adjust Motion Zones: In the Ring app, review and adjust your motion zones to cover the desired areas accurately.
- Sensitivity Settings: Increase the motion sensitivity in the app settings. If you have Smart Alerts enabled, try disabling them temporarily to see if it improves detection.
- Obstructions: Ensure there are no physical obstructions blocking the doorbell's field of view.
6.2 Connectivity Issues
- Wi-Fi Signal Strength: Check the Wi-Fi signal strength in the Ring app. If it's weak, consider moving your Wi-Fi router closer or using a Wi-Fi extender.
- Router Reboot: Try restarting your home Wi-Fi router.
- Re-establish Connection: In the Ring app, attempt to reconnect your doorbell to your Wi-Fi network.
6.3 No Power or Intermittent Power
- Check Circuit Breaker: Ensure the circuit breaker supplying power to your doorbell is on.
- Verify Wiring: Double-check that the doorbell wires are securely connected to the terminals.
- Transformer Compatibility: Confirm that your existing doorbell transformer meets the specified power requirements (16-24VAC, 10-40VA).
For further assistance, refer to the Ring support website or contact customer service.
7. Specifications
| Feature | Detail |
|---|---|
| Dimensions | 2.1 in x 5.2 in x 1.02 in (5.36 cm x 13.25 cm x 2.6 cm) |
| Available Colors | Speckled Gray |
| Video | Retinal 2K with 6x Enhanced Zoom |
| Motion Detection | Advanced Motion Detection |
| Field of View | 140° Horizontal x 140° Vertical |
| Audio | Two-Way Talk |
| Power | Standard doorbell system, Ring plug-in adapter (not included), or Ring hardwired transformer (not included) with 16 or 24VAC, 10 to 40VA (30 to 40VA recommended), 50/60Hz or 24VDC 12W. No halogen or garden-lighting transformers. |
| Internet Requirements | Minimum 10 Mbps upload speed recommended for 2K devices. |
| Connectivity | WiFi 4, 2.4Ghz Single Band WiFi |
| Average Install Time | ~15 minutes |
| Operating Conditions | -5°F to 120°F (-20.5°C to 48.5°C), Weather Resistant IP65 |
| Setup Requirement | Standard doorbell/transformer system. |
8. Warranty and Support
8.1 Product Warranty
The Ring Wired Doorbell (2nd Gen) comes with a one-year limited warranty. Please retain your proof of purchase for warranty claims.
8.2 Software Security Updates
Ring provides ongoing software security updates for your device. For information specific to your device and to learn more about these updates, visit the Software Security Updates section in the Ring Control Center within the Ring app.
8.3 Customer Support
For additional support, technical assistance, or to access frequently asked questions, please visit the official Ring support website or contact Ring customer service directly.