Introduction
Thank you for choosing the Ballu Mica Infrared Space Heater, Model NCA2-4.4. This manual provides essential information for the safe and efficient use of your new heater. Please read it thoroughly before operation and retain it for future reference.
Important Safety Information
WARNING: To reduce the risk of fire, electric shock, or injury, observe the following:
- Always plug heaters directly into a wall outlet/receptacle. Never use with an extension cord or relocatable power tap (outlet/power strip).
- This heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces.
- Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9 m) from the front of the heater and keep them away from the sides and rear.
- Extreme caution is necessary when any heater is used by or near children or invalids and whenever the heater is left operating and unattended.
- Do not operate any heater with a damaged cord or plug or after the heater malfunctions, has been dropped or damaged in any manner.
- Do not use outdoors.
- To disconnect heater, turn controls to OFF, then remove plug from outlet.
- Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the heater.
- To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where openings may become blocked.
- This heater has an insulated metal case, flame-retardant cord, and a secure plug.
- Features auto shut-off if tipped over and overheat prevention.
- Equipped with a Child Lock function.
For detailed safety instructions, refer to the full safety manual included with your product.
Product Overview
The Ballu Mica Infrared Space Heater (Model NCA2-4.4) is designed to provide efficient and comfortable heating for indoor spaces. It features mica panel technology for rapid and wide heat distribution, smart controls, and multiple safety features.
Key Features:
- Mica Far Infrared Heating Technology: Provides rapid and even warmth.
- 180° Wide Heat Coverage: Distributes heat broadly across the room.
- Multiple Control Options: Digital panel, remote control, and Wi-Fi app control (compatible with Alexa and Google Home).
- Energy Efficient: Features an exposed temperature sensor and adjustable thermostat for optimized energy use.
- Quiet Operation: Designed for noiseless heating.
- Versatile Installation: Can be used as a portable unit with casters or wall-mounted.
- Advanced Safety Features: Overheat protection, tip-over protection, flame-retardant cord, child lock.
Image: The Ballu Mica Infrared Space Heater, showing its sleek design, accompanying remote control, and a smartphone displaying the control app interface.
Setup and Installation
1. Unpacking
- Carefully remove all packaging materials.
- Inspect the heater for any signs of damage. If damaged, do not operate and contact customer support.
- Retain packaging for storage or return if necessary.
2. Installation Options
Your Ballu heater offers two installation methods: portable floor standing or wall mounting.
Image: Illustration demonstrating the two installation options: wall-mounted and portable standing with sliding casters.
A. Portable Floor Standing (with Casters)
- Attach the provided feet with casters to the base of the heater using the included hardware.
- Ensure all screws are tightened securely.
- Place the heater on a firm, level surface, away from combustible materials.
Image: A close-up view of the sliding casters on the heater's stand, highlighting its portability.
B. Wall Mounting
- Identify a suitable wall location, ensuring it is away from curtains, furniture, and other flammable objects.
- Use the provided wall mounting bracket and hardware.
- Drill pilot holes and secure the bracket to the wall according to the instructions in the full manual.
- Carefully hang the heater onto the secured wall bracket.
3. Initial Power-On
- Plug the heater directly into a 120V wall outlet. Do not use extension cords or power strips.
- Press the power button on the digital control panel.
- It is recommended to run the heater on high for two hours in a well-ventilated area during its first use to burn off any manufacturing odors.
4. Wi-Fi and App Setup
The Ballu heater can be controlled via a smartphone app, compatible with 2.4G Wi-Fi networks, Alexa, and Google Home.
- Download the "Ballu App" from your smartphone's app store (available on Google Play and Apple App Store).
- Create an account or log in.
- Follow the in-app instructions to add your Ballu heater. Ensure your phone is connected to a 2.4G Wi-Fi network during setup.
- Once paired, you can manage settings, schedule heating, and use voice control through compatible smart home devices.
Image: A smartphone screen displaying the Ballu app's scheduling interface, allowing users to set personalized heating schedules.
Operating Instructions
The Ballu heater offers multiple ways to control its functions.
1. Digital Control Panel
The integrated digital panel on the heater allows direct control of all functions.
- Power Button: Turns the heater ON/OFF.
- Temperature Adjustment: Use '+' and '-' buttons to set desired temperature (40°F to 86°F).
- Mode Selection: Cycle through heating modes (ECO, Comfort, Boost).
- Timer: Set an automatic shut-off timer (up to 24 hours).
- Child Lock: Activate/deactivate to prevent accidental changes.
2. Remote Control
The included remote control provides convenient access to common functions. It requires two AAA batteries (not included).
Image: The remote control for the Ballu heater, showing its buttons and the battery compartment requiring two AAA batteries.
- Power: Turns the heater ON/OFF.
- Temperature +/-: Adjusts the target temperature.
- Mode: Selects heating modes.
- Timer: Sets the operational timer.
- Light: Controls display light.
3. Smart App Control (Wi-Fi)
The Ballu App provides comprehensive control and scheduling features.
- Temperature Memory Mode: Remembers your preferred settings.
- Multi-Settings: Easily change power levels (750W/1500W), temperature units (°F/°C), and display light.
- Adjustable Sensor: Calibrate the sensor temperature based on room size (Small, Medium, Large, Extra Large) for precise heating.
- Personalized Schedule: Create custom heating schedules for ultimate flexibility.
- Voice Control: Integrate with Alexa or Google Home for hands-free operation (e.g., "Alexa, turn on the Ballu infrared heater in living room").
Image: A detailed view of the Ballu app interface, illustrating smart heating controls such as temperature adjustment, mode selection, and advanced settings.
Maintenance
Regular maintenance ensures optimal performance and longevity of your heater.
1. Cleaning
- Always unplug the heater and allow it to cool completely before cleaning.
- Wipe the exterior surfaces with a soft, damp cloth. Do not use abrasive cleaners or solvents.
- Ensure no water enters the interior of the heater.
2. Storage
- If storing the heater for an extended period, clean it thoroughly.
- Store in a cool, dry place.
- A dust-proof storage cover is recommended to protect the unit.
Image: The Ballu heater shown with a custom dust-proof cover, indicating proper storage practices.
Troubleshooting
If you encounter issues with your heater, refer to the following common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Heater does not turn on. | Not plugged in; power outlet issue; tip-over switch activated; overheat protection activated. | Ensure plug is fully inserted. Check circuit breaker. Ensure heater is upright on a stable surface. Allow heater to cool down if it overheated. |
| Heater produces a "burning" smell during initial use. | Residual manufacturing oils/coatings burning off. | This is normal for the first few hours of operation. Run the heater on high in a well-ventilated area for approximately two hours. The smell should dissipate. |
| Heater is not heating the room effectively. | Incorrect temperature setting; room too large; drafts; blocked air intake/exhaust. | Increase target temperature. Ensure heater is appropriately sized for the room. Close windows/doors. Ensure no obstructions around the heater. Adjust sensor setting in the app for room size. |
| Remote control not working. | Batteries dead or incorrectly inserted; remote out of range. | Replace AAA batteries. Ensure remote is pointed at the heater and within effective range. |
| Wi-Fi app control not connecting. | Incorrect Wi-Fi password; not connected to 2.4G Wi-Fi; router issues. | Verify Wi-Fi password. Ensure your phone and heater are on a 2.4G Wi-Fi network. Restart your router and try pairing again. |
If the problem persists, please contact Ballu customer support.
Specifications
| Feature | Detail |
|---|---|
| Brand | Ballu |
| Model Number | NCA2-4.4 |
| Color | White |
| Product Dimensions | 4"D x 27"W x 16"H |
| Item Weight | 11.33 pounds |
| Indoor/Outdoor Usage | Indoor |
| Mounting Type | Floor Mount / Wall Mount |
| Heating Coverage | 250 sq ft (Primary) / Over 500 sq ft (Secondary) |
| Burner Type | Radiant (Mica Far Infrared) |
| Heat Output | 1500 Watts |
| Fuel Type | Electric |
| Voltage | 120 Volts |
| Amperage | 12.5 Amps |
| Min Temperature Setting | 40 Degrees Fahrenheit |
| Max Temperature Setting | 86 Degrees Fahrenheit |
| Special Features | Bladeless, Child Lock, Digital Display, Energy Efficient, Fast Heating, Flame Resistant, Noiseless, Overheat Protection, Programmable Thermostat, Tip-Over Protection, Wi-Fi Enabled |
Warranty and Support
Warranty Information
The Ballu Mica Infrared Space Heater (Model NCA2-4.4) is backed by a 2-year warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use. Please retain your proof of purchase for warranty claims.
The warranty does not cover damage resulting from misuse, accident, modification, unauthorized repair, or failure to follow instructions in this manual.
Customer Support
For technical assistance, warranty claims, or any questions regarding your Ballu heater, please contact Ballu Direct customer support. Refer to the contact information provided with your product packaging or visit the official Ballu website.
You can also visit the Ballu Store on Amazon for additional product information and support resources.
