1. Introduction
This manual provides detailed instructions for the setup, operation, maintenance, and troubleshooting of your UGOOS AM9 64-Bit Android Media Player. Please read this manual thoroughly before using the device to ensure proper functionality and to maximize your user experience.
What's in the Box:
- UGOOS AM9 TV Box
- Bluetooth Remote Control
- HDMI Cable
- Power Adapter
- User Manual (this document)
Image 1.1: UGOOS AM9 Media Player and included Bluetooth Remote Control.
2. Setup Guide
2.1 Connecting the Device
- Connect HDMI Cable: Insert one end of the HDMI cable into the HDMI port on the UGOOS AM9 and the other end into an available HDMI input on your television or display.
- Connect Power Adapter: Plug the power adapter into the DC 12V port on the UGOOS AM9 and then into a wall outlet. The device will power on automatically.
- Network Connection:
- Wi-Fi: During initial setup, you will be prompted to connect to a Wi-Fi network. Select your network and enter the password.
- Ethernet: For a wired connection, connect an Ethernet cable from your router to the LAN port on the UGOOS AM9.
Image 2.1: Visual guide for connecting the UGOOS AM9 to your TV and power.
2.2 Remote Control Pairing
Before first use, insert two AAA batteries (not included) into the Bluetooth Remote Control. The remote will attempt to pair automatically with the UGOOS AM9 upon initial power-on. If pairing is unsuccessful, navigate to the Bluetooth settings on the device and manually pair the remote.
2.3 Initial Setup and UI Selection
Upon first boot, follow the on-screen instructions to complete the initial setup. You may be prompted to select between different user interfaces (UIs). Choose the UI that best suits your preference. You can change this later in the device settings.
3. Operating Instructions
3.1 Basic Navigation
Use the directional pad (up, down, left, right) and the 'OK' button on the remote control to navigate through menus and select items. The 'Back' button returns to the previous screen, and the 'Home' button returns to the main screen. The remote also features an air mouse function for easier interaction with certain applications.
3.2 Application Management
The UGOOS AM9 supports installing applications from the Google Play Store and sideloading APK files.
3.2.1 Installing Applications
- Google Play Store: Access the Google Play Store from the home screen, search for your desired application, and select 'Install'.
- Sideloading APKs: Download the APK file to a USB drive or microSD card. Use a file manager application on the UGOOS AM9 to locate and install the APK.
3.2.2 Uninstalling Applications
To uninstall an application:
- Go to Settings.
- Select Device, then Apps.
- Choose the application you wish to uninstall.
- Select Uninstall and confirm.
Image 3.1: Interface for managing applications, including uninstall options.
3.3 Media Playback and 4K HDR
The UGOOS AM9 supports 4K HDR video playback with HDMI 2.0, including eARC, ALLM, VRR, and Dynamic HDR. It features hardware decoding for AV1, H.266 VVC, HEVC, and VP9 codecs up to 60 fps, ensuring smooth and vibrant playback for various media content.
Image 3.2: Visual representation of 4K Ultra HD resolution capabilities.
3.4 Voice Control (Ok Google)
The Bluetooth remote includes a microphone for voice control. Press the dedicated voice control button on the remote and speak commands like "Launch YouTube" or "Play an action movie" to interact with the device and search for content.
Image 3.3: Demonstrating voice control functionality with the remote.
3.5 Network Connectivity
The device offers robust network options:
- Wi-Fi 6: Dual-band Wi-Fi 6 provides high-speed wireless connectivity up to 1201 Mbps.
- Bluetooth 5.2: Connect Bluetooth accessories such as headphones, game controllers, or soundbars.
- Gigabit Ethernet: For a stable and fast wired internet connection.
Image 3.4: The UGOOS AM9 enhancing the home entertainment experience.
Image 3.5: Examples of how the UGOOS AM9 can enrich your TV experience.
4. Maintenance
4.1 Software Updates
Periodically check for system updates to ensure optimal performance and access to the latest features. Navigate to Settings > About Device > System Update to check for and install available updates.
4.2 Cleaning
To clean the device, use a soft, dry cloth. Do not use liquid cleaners or abrasive materials, as they may damage the surface. Ensure the device is powered off and unplugged before cleaning.
4.3 Storage Management
The UGOOS AM9 comes with 64 GB of eMMC storage. You can expand storage using a TF/microSD card (up to 512 GB) or by connecting external USB drives. Regularly manage your installed applications and downloaded content to free up space if needed. Go to Settings > Storage to view storage usage and manage files.
5. Troubleshooting
If you encounter issues with your UGOOS AM9, refer to the following common solutions:
- No Power: Ensure the power adapter is securely connected to both the device and a working power outlet. Try a different outlet if necessary.
- No Signal on TV: Verify that the HDMI cable is correctly connected to both the UGOOS AM9 and your TV. Ensure your TV input is set to the correct HDMI port.
- Remote Not Responding: Check the batteries in the remote control and replace them if needed. Re-pair the remote via Bluetooth settings if the issue persists.
- Wi-Fi Connection Issues: Restart your router and the UGOOS AM9. Re-enter your Wi-Fi password in the network settings. Ensure the device is within range of your Wi-Fi router.
- Application Not Working: Try clearing the app's cache and data (Settings > Apps > [App Name] > Storage > Clear Cache/Clear Data). If the issue persists, uninstall and reinstall the application. Note that some applications may not be fully optimized for the Android mobile OS running on the device.
- Lagging or Slow Performance: Close unused applications. Clear cache from frequently used apps. Consider performing a factory reset as a last resort (Settings > System > Reset options > Erase all data).
6. Specifications
Key technical specifications for the UGOOS AM9 Android Media Player:
| Feature | Specification |
|---|---|
| Processor | Amlogic S905X5 Quad-Core Cortex-A510 CPU |
| GPU | Mali-G310 |
| NPU | 3.2–4 TOPS for AI acceleration |
| RAM | 4 GB LPDDR4X |
| Internal Storage | 64 GB eMMC |
| Expandable Storage | TF/microSD slot (up to 512 GB) |
| Operating System | Android 14 |
| Video Output | HDMI 2.0 (4K HDR, eARC, ALLM, VRR, Dynamic HDR) |
| Video Decoding | AV1, H.266 VVC, HEVC, VP9 up to 60 fps |
| Wi-Fi | Dual-band Wi-Fi 6 (up to 1201 Mbps) |
| Bluetooth | Bluetooth 5.2 |
| Ethernet | Gigabit Ethernet |
| USB Ports | 3x USB 3.0, 1x USB-C OTG |
| Other Ports | SPDIF, AUX |
| Dimensions | 11.6 x 11.6 x 2.8 cm (approximately 4.57 x 4.57 x 1.1 inches) |
| Weight | Approximately 0.018 ounces (0.51 grams) |
Image 6.1: Overview of the UGOOS AM9's high-performance configuration.
Image 6.2: Detailed view of the UGOOS AM9's interfaces and dimensions.
7. Warranty Information
The UGOOS AM9 Android Media Player is covered by a manufacturer's warranty. Please refer to the warranty card included with your product or visit the official Ugoos website for specific terms and conditions, including warranty duration and coverage details. Keep your proof of purchase for warranty claims.
8. Support
For further assistance, technical support, or inquiries not covered in this manual, please contact Ugoos customer support through their official website or the contact information provided with your product packaging. When contacting support, please have your product model (AM9) and purchase details ready.
