1. Introduction
The Tenveo TEVO-PC500 is a professional live streaming video mixer switcher designed for multi-camera live production, broadcasting, and recording. It integrates video encoding, multi-channel switching, PTZ/NDI camera control, real-time monitoring, and USB recording capabilities. This manual provides detailed instructions for setting up, operating, maintaining, and troubleshooting your device.
Figure 1: Tenveo TEVO-PC500 Video Switcher Mixer
2. Setup
Follow these steps to set up your Tenveo TEVO-PC500 video switcher mixer.
2.1 Package Contents
- Tenveo TEVO-PC500 Video Mixer Switcher
- Power Adapter
- USB3.0 Cable
- User Manual
2.2 Connecting the Device
Ensure all connections are secure before powering on the device.
- Power Connection: Connect the provided power adapter to the DC12V input port on the rear panel and then to a power outlet.
- Video Inputs:
- Connect your HDMI sources (cameras, computers, etc.) to the 4 HDMI input ports. Note that two HDMI inputs support 4K60FPS, and the others support 1080P60FPS.
- Connect your SDI sources to the 4 SDI input ports.
- For USB video input (UVC camera), connect it to the USB input port.
- Video Outputs:
- Connect your program monitor to the HDMI PGM output or SDI PGM output.
- Use the HDMI AUX output for customized monitoring (input channel, PST, PGM, or Multi-view).
- For UVC live streaming, connect a USB3.0 cable from the USB3.0 output to your computer.
- Audio Connections:
- Connect microphones to the 2 MIC (3.5mm) input ports.
- Connect headphones for audio monitoring to the PHONE output port.
- Network Connection: Connect an Ethernet cable to the LAN port for network control, IP streaming (SRT, RTMP, RTSP, NDI), and PTZ camera control.
- Recording Storage: Insert an SD card into the SD slot or connect a USB disk/HDD to the USB2.0 port for recording.
Figure 2: Rear Panel Connections
Figure 3: Typical Connection Diagram
3. Operating Instructions
The TEVO-PC500 features a 5.5-inch FHD screen and an ergonomic control panel for intuitive operation.
3.1 Control Panel Overview
Figure 4: Control Panel Layout
3.2 Video Switching
Use the source selection buttons and the T-bar to switch between video inputs. The device supports 30 professional transition effects including MIX, WIPE, and DIP. Adjust transition duration, edge blending, and DIP color as needed.
3.3 Live Streaming
The switcher supports simultaneous streaming to two platforms via UVC (USB3.0 Type-C) and IP streaming (SRT, RTMP, RTSP, NDI) over Ethernet. It is compatible with platforms like YouTube, Facebook, Twitch, TikTok, OBS, and vMix. Control can also be managed via a web browser.
Figure 5: Dual Channel Streaming Interface
3.4 Recording
Record your program output (PGM) directly to an SD card, USB disk, or HDD. The device supports H.264 encoding at up to 1080p60fps. Recorded files can serve as instant auxiliary sources for replays during live production, minimizing post-editing.
Figure 6: Recording Options
3.5 PTZ Camera Control
Control up to 4 PTZ cameras connected to the same LAN. Use the joystick and dedicated buttons to adjust pan-tilt-zoom, focus speed, exposure, white balance, and gain. Save and recall up to 10 preset positions per camera and 5 cruise tracks. AI tracking can also be triggered on compatible cameras.
Figure 7: Multi-Camera Synchronization and PTZ Control
3.6 Audio Mixing
The built-in audio mixer supports 4 HDMI, 4 SDI, 1 USB, and 2 independent 3.5mm microphone inputs, along with a headphone output. Independently adjust volume, switch, mix, and delay settings for each audio channel. Choose between ON (MIX) mode and Audio Follow Video (AFV) mode. Use the headphone output for real-time audio monitoring.
Figure 8: Professional Audio Mixing Interface
3.7 Video Effects
Enhance your production with advanced video effects:
- PIP (Picture-in-Picture): Create two separate PIP layers.
- Logo Overlay: Add two customizable logo overlays.
- Keying: Utilize Luma key, Chroma key (AI-powered), and DSK for professional compositing.
Figure 9: Video Effects and Features
3.8 Scene Management
The TEVO-PC500 supports 12 preset scenes and 5 customized scenes. It also allows for multi-window merging with different sources on each window, and includes a built-in media library for efficient workflow.
4. Maintenance
Proper maintenance ensures the longevity and optimal performance of your device.
4.1 Cleaning
- Disconnect the power adapter before cleaning.
- Use a soft, dry cloth to wipe the exterior of the device.
- Do not use liquid cleaners, aerosols, or solvents, as they may damage the finish or internal components.
- Keep the ventilation openings clear of dust and debris.
4.2 Storage
- Store the device in a cool, dry place away from direct sunlight and extreme temperatures.
- Avoid storing in areas with high humidity or excessive dust.
- If storing for an extended period, ensure the device is powered off and disconnected from all cables.
5. Troubleshooting
If you encounter issues with your TEVO-PC500, refer to the following common problems and solutions.
| Problem | Possible Cause | Solution |
|---|---|---|
| No video output | Incorrect input/output selection; loose cable connections; incompatible resolution. | Verify input source selection. Check all HDMI/SDI cable connections. Ensure output resolution is supported by the display. |
| No audio or poor audio quality | Incorrect audio input selection; low volume levels; faulty cables; incorrect audio mixing settings. | Check audio input source and volume levels on the mixer. Ensure audio cables are securely connected. Adjust audio mixing settings (MIX/AFV modes, delay). |
| Streaming issues (buffering, disconnection) | Unstable network connection; incorrect streaming settings; platform issues. | Ensure a stable and strong internet connection. Verify streaming parameters (RTMP URL, stream key, bitrate). Check the streaming platform's status. |
| PTZ camera control not working | Camera not on the same LAN; incorrect IP address; network issues. | Ensure PTZ cameras are connected to the same network as the switcher. Verify camera IP addresses and network settings. Restart the switcher and cameras. |
| NDI functionality issues | Network configuration; firewall settings; NDI version incompatibility; firmware. | Check network settings for NDI traffic. Ensure no firewall is blocking NDI ports. Verify NDI source compatibility. Update device firmware to the latest version. |
| Graphics/logo import issues | Unsupported file format; corrupted file; memory issues. | Ensure graphics are in a supported format (e.g., PNG, JPG). Try a different file or re-save the graphic. Check available internal memory. |
6. Specifications
| Feature | Detail |
|---|---|
| Model Number | TEVO-PC500 |
| Color | Black |
| Video Inputs | 4x HDMI (2x 4K60FPS, 2x 1080P60FPS), 4x SDI, 1x USB (UVC Input) |
| Video Outputs | 1x SDI PGM, 1x HDMI PGM, 1x HDMI AUX, 1x USB3.0 (UVC Live Streaming) |
| Recording Output | USB2.0 (SD Card/USB Disk/HDD) |
| Audio Inputs | 2x MIC (3.5mm) |
| Audio Outputs | 1x PHONE (Headphone) |
| Max Output Resolution | 1080P60FPS |
| Streaming Protocols | SRT, RTMP, RTSP, NDI |
| Control Interface | LAN, USB, Control Panel, Web Browser |
| Dimensions (D x W x H) | 6.5"D x 10.6"W x 2.2"H |
| Item Weight | 1.5 kg |
| Compatible Devices | Camcorder, Camera, Monitor, PTZ Camera, PTZ Controller |
7. Warranty Information
The Tenveo TEVO-PC500 comes with a 3-Year Standard Parts & Labor Warranty. This warranty covers defects in materials and workmanship under normal use. Please retain your proof of purchase for warranty claims.
Additionally, Tenveo offers a 30-Day No-Questions-Asked Money-Back Guarantee for a risk-free purchase.
8. Customer Support
For any questions, technical assistance, or support needs, please contact Tenveo customer service. We are committed to providing LIFETIME technical support service and will respond to your inquiries within 12 hours. Remote assistance for setup is available if necessary.
For more information or to contact support, please visit the official Tenveo website or refer to the contact details provided with your product packaging.