1. Introduction and Overview
This user manual provides detailed instructions for the ZWP RF396C Replacement Remote Control, designed for seamless compatibility with Tempur-Pedic Ergo Smart Adjustable Beds. Please read this manual thoroughly before use to ensure proper setup and operation.

Figure 1: ZWP RF396C Replacement Remote Control. This image displays the front view of the remote control, highlighting its ergonomic design and button layout.
The ZWP RF396C remote control offers a reliable and ergonomic solution for controlling your adjustable bed, featuring intuitive buttons for various functions.
2. Setup
2.1 Battery Installation
The remote control requires two (2) 1.5V AAA batteries (not included). Follow these steps to install the batteries:
- Locate the battery compartment cover on the back of the remote control.
- Slide the cover downwards to open the compartment.
- Insert two AAA batteries, ensuring the positive (+) and negative (-) terminals align correctly with the markings inside the compartment.
- Slide the battery compartment cover back into place until it clicks securely.

Figure 2: Battery Installation. This image illustrates the back of the remote control with the battery compartment open, showing the correct orientation for inserting two AAA batteries.
2.2 Pairing Instructions
To pair your ZWP RF396C remote control with your adjustable bed, follow these steps:
- Step 1: Locate the Battery Backup Box of your adjustable bed. Press the button on the Battery Backup Box TWICE. A light on the Battery Backup Box will illuminate, indicating it is ready for pairing.
- Step 2: On the back of the remote control, under the battery cover, locate and press and hold down the PAIR button. The PAIR button will illuminate blue and begin flashing. Continue holding the button.
- Step 3: When the PAIR button on the remote stops flashing, the illuminated light on the Battery Backup Box will go out. This indicates successful pairing. Release the PAIR button. The remote is now paired to the adjustable base.
- Step 4: Test all remote functions to confirm successful pairing. If the remote buttons do not control the adjustable base movements, please repeat the pairing process from Step 1, or refer to the Troubleshooting section regarding the Child Lock feature.

Figure 3: Remote Pairing Details. This image highlights the pairing button on the remote and indicates the location of the battery backup box on the adjustable bed, crucial for the pairing process.
3. Operating Your Remote Control
The ZWP RF396C remote control features a variety of buttons to control your adjustable bed's functions. Familiarize yourself with the button layout and their corresponding actions:

Figure 4: Remote Control Button Functions. This image provides a detailed view of the remote's buttons, with callouts indicating different functional groups such as head/foot adjustments, preset positions, and massage controls.
- Head/Foot Adjustment Buttons: Use the arrow buttons to raise or lower the head and foot sections of your bed independently.
- Zero Gravity (ZEROG) Button: Activates the Zero Gravity preset position, which elevates your head and feet to a position that may relieve pressure on your back.
- Memory Presets (1, 2, 3): Allows you to save and recall your favorite bed positions. Consult your adjustable bed's manual for specific instructions on setting these presets.
- Massage Buttons: Controls the bed's massage functions, typically including intensity and mode adjustments.
- Under-Bed Light Button: Toggles the under-bed lighting on or off.
- Child Lock Button: Press and hold for 3 seconds to activate or deactivate the child lock feature, preventing unintended operation. A lock icon will typically illuminate when active.
- Flat Button: Returns the bed to a completely flat position.
- Snore Button: May gently raise the head of the bed to alleviate snoring.

Figure 5: Operational Distance. This image shows the remote control being used with an adjustable bed, illustrating its effective operational distance of up to 8 meters.
4. Maintenance
4.1 Battery Replacement
Replace the AAA batteries when the remote's performance diminishes or if the indicator light (if present) signals low battery. Always replace both batteries at the same time with new ones.
4.2 Cleaning
To clean the remote control, gently wipe it with a soft, dry cloth. Do not use abrasive cleaners, solvents, or immerse the remote in water. Keep the remote dry and away from excessive heat or direct sunlight.
5. Troubleshooting
5.1 Remote Not Responding
- Check Batteries: Ensure batteries are correctly installed and have sufficient charge. Replace if necessary.
- Re-pair Remote: Follow the pairing instructions in Section 2.2 to re-establish the connection between the remote and the adjustable bed.
- Check for Obstructions: Ensure there are no physical obstructions between the remote and the bed's receiver.
- Child Lock: Verify that the Child Lock feature is not activated.
5.2 Child Lock
If the remote control is unresponsive, it may be due to the Child Lock feature being active. To disable the Child Lock, press and hold the lock button (often marked with a padlock icon) for approximately 3 seconds until the indicator light changes or the lock icon disappears. Refer to your adjustable bed's specific manual for detailed instructions on disabling the child lock if these steps do not work.
6. Product Specifications
| Brand | ZWP |
| Model | RF396C JLDK.111.17.01 |
| Compatible Devices | Adjustable Bed (Tempur-Pedic Ergo Smart) |
| Special Features | Ergonomic |
| Batteries Required | Yes (2 x 1.5V AAA) |
| Batteries Included | No |
| Connector Type | Infrared |
| Human Interface Input | Buttons |
| Operational Distance | Up to 8 meters |
| Parcel Dimensions | 18.8 x 6.35 x 2.79 cm |
| Item Weight | 58.97 g |

Figure 6: Remote Control Material. This image highlights that the remote is constructed from ABS environmental protection material with soft silicon buttons, ensuring quality and user comfort.
7. Warranty Information
Specific warranty details for this product are not provided in the available information. Please refer to the product packaging or contact the seller/manufacturer directly for warranty terms and conditions.
8. Customer Support
For any questions, technical assistance, or support regarding your ZWP RF396C Replacement Remote Control, please contact the seller or manufacturer directly. Contact information can typically be found on the product packaging or the point of purchase.