1. Introduction
This manual provides comprehensive instructions for the setup, operation, and maintenance of your Ugoos AM9 Android TV Box. The Ugoos AM9 is a high-performance streaming media player designed to deliver a rich multimedia experience. It features an Amlogic S905x5 Quad-core ARMv9.0 Cortex-A510 CPU, runs on Android 14.0, and supports advanced video formats like AV1, VP9, and H.265 for 4K HDR content at 120fps. Equipped with 4GB RAM and 64GB ROM, dual-band Wi-Fi (2.4GHz/5GHz), 1000M Ethernet, and Bluetooth 5.2, it offers robust connectivity and smooth performance.
Image 1.1: Ugoos AM9 Android TV Box with included remote control.
Image 1.2: The Ugoos AM9 features an upgraded metal housing for durability.
2. Package Contents
Please verify that all items listed below are present in your package. If any items are missing or damaged, please contact customer support.
- Ugoos AM9 Box
- Bluetooth Remote Control
- Power Adapter
- HD Cable (HDMI Cable)
- English User Manual
Image 2.1: All items included in the Ugoos AM9 product package.
3. Setup Guide
Follow these steps to set up your Ugoos AM9 Android TV Box.
- Connect to Power: Connect the power adapter to the DC 12V port on the Ugoos AM9 box and then plug it into a power outlet.
- Connect to TV: Use the provided HD Cable (HDMI) to connect the HDMI port on the Ugoos AM9 box to an HDMI input port on your television or display.
- Network Connection (Optional):
- Wired Connection: For a stable connection, connect an Ethernet cable from your router to the LAN port on the Ugoos AM9 box.
- Wireless Connection: The device supports 2.4GHz/5GHz Dual WiFi. You can configure this after initial boot-up in the system settings.
- Insert Micro SD Card (Optional): If you wish to expand storage, insert a Micro SD card into the Micro SD slot.
- Connect USB Devices (Optional): Connect USB storage devices or peripherals to the available USB 3.0 ports.
- Power On: Turn on your television and select the correct HDMI input source. The Ugoos AM9 box should power on automatically or can be powered on using the remote control.
- Remote Control Pairing: The Bluetooth remote control should be pre-paired. If not, follow the instructions in the remote control section of this manual or on-screen prompts to pair it.
Image 3.1: Rear view of the Ugoos AM9 showing DC 12V, OTG, HDMI, LAN, SPDIF, and AUX ports.
Image 3.2: Front view of the Ugoos AM9 showing USB 3.0 ports and Micro SD card slot.
4. Operating Instructions
4.1 Remote Control
The Ugoos AM9 comes with a Bluetooth remote control. Familiarize yourself with its buttons for easy navigation.
Image 4.1: Ugoos AM9 TV Box with its Bluetooth remote control.
4.2 Initial Setup and Navigation
- Upon first boot, you may be guided through an initial setup process to configure language, Wi-Fi, and Google account.
- Use the directional pad and OK button on the remote to navigate the Android interface.
- The Home button returns you to the main screen.
- The Back button navigates to the previous screen or closes an application.
4.3 Connecting to Wi-Fi
- From the home screen, navigate to Settings.
- Select Network & Internet.
- Turn on Wi-Fi and select your desired network from the list.
- Enter the Wi-Fi password if prompted and select Connect.
4.4 Installing Applications
Applications can be installed from the Google Play Store or by sideloading APK files.
- Google Play Store: Access the Play Store app from the home screen, search for your desired application, and select Install.
- Sideloading: Download APK files from trusted sources onto a USB drive or Micro SD card, then use a file manager app on the AM9 to locate and install them. Ensure "Install unknown apps" is enabled in security settings for the file manager.
4.5 Display and Sound Settings
Adjust display and audio output settings for optimal viewing and listening experience.
- Navigate to Settings > Display & Sound.
- Here you can adjust resolution, color, screen position, and advanced sound settings like Dolby Digital, DTS, and Dolby TrueHD.
Image 4.2: Example of Display and Sound settings interface on the Ugoos AM9.
5. Maintenance
5.1 Cleaning
- Ensure the device is powered off and unplugged before cleaning.
- Use a soft, dry cloth to wipe the exterior of the device.
- Do not use liquid cleaners or abrasive materials, as they may damage the finish or internal components.
5.2 Software Updates
Regularly check for software updates to ensure optimal performance and access to the latest features and security patches.
- Navigate to Settings > About device > System update.
- Follow the on-screen instructions to download and install any available updates.
6. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No power | Power adapter not connected or faulty. | Ensure power adapter is securely connected to the device and a working power outlet. Try a different outlet. |
| No display on TV | Incorrect HDMI input selected, faulty HDMI cable, or TV box not powered on. | Verify TV is on the correct HDMI input. Check HDMI cable connection. Ensure the TV box is powered on. Try a different HDMI cable or port. |
| Remote control not responding | Low battery, remote not paired, or interference. | Replace remote batteries. Re-pair the Bluetooth remote (refer to device settings for pairing instructions). Ensure no obstructions between remote and device. |
| Wi-Fi connection issues | Incorrect password, out of range, or router issues. | Double-check Wi-Fi password. Move the device closer to the router. Restart your router and the Ugoos AM9 box. |
| Applications crashing or freezing | Insufficient memory, outdated app, or software bug. | Close background applications. Clear app cache/data in Settings > Apps. Update the app or the system software. Restart the device. |
7. Specifications
| Feature | Detail |
|---|---|
| Model | AM9 |
| Operating System | Android 14.0 |
| Processor | Amlogic S905x5 Quad-core ARMv9.0 Cortex-A510 CPU |
| RAM | 4GB |
| Internal Storage | 64GB ROM |
| Wi-Fi | Dual-band 2.4GHz/5GHz (11a/b/g/n/ac/ax 2T2R IEEE802, Max: 1201 Mbps) |
| Bluetooth | Bluetooth 5.2 |
| Ethernet | 1000M (Gigabit) |
| Video Decoding | AV1, VP9, H.265, H.266 (4K 120fps) |
| HDR Support | 4K HDR |
| Ports | DC 12V, OTG, HDMI, LAN, SPDIF, AUX, USB 3.0 (x3), Micro SD slot |
| Product Dimensions | 4.57 x 4.57 x 1.1 inches |
| Item Weight | 1.98 pounds |
Image 7.1: Internal view highlighting the Amlogic S905x5 processor.
Image 7.2: Chart illustrating Bluetooth 5.2 data transfer speed compared to older versions.
8. Warranty and Support
8.1 Warranty Information
Please refer to the warranty card included in your product package for detailed warranty terms and conditions. The manufacturer provides a limited warranty for defects in materials and workmanship under normal use. Keep your proof of purchase for warranty claims.
8.2 Customer Support
For technical assistance, troubleshooting, or inquiries regarding your Ugoos AM9 Android TV Box, please contact Ugoos customer support. Contact information can typically be found on the manufacturer's official website or on the packaging.
