1. Introduction
This manual provides essential instructions for the safe and efficient operation, installation, and maintenance of your Primo Water Dispenser Model 601380. Please read all instructions carefully before use and retain this manual for future reference.
2. Safety Information
Observe the following safety precautions to reduce the risk of fire, electric shock, or injury.
- Always connect the dispenser to a grounded electrical outlet.
- Do not operate the dispenser with a damaged cord or plug.
- Keep the dispenser away from direct sunlight and heat sources.
- Ensure adequate ventilation around the dispenser. Maintain at least 4 inches of clearance from walls.
- The hot water function dispenses water at high temperatures. Exercise caution to prevent burns. Utilize the child safety lock feature on the hot water tap.
- Do not immerse the dispenser, cord, or plug in water or other liquids.
- Unplug the dispenser before cleaning or performing any maintenance.
3. Package Contents
Verify that all components are present:
- Primo Water Dispenser Unit (Model 601380)
- Drip Tray and Grill
- Water Probe Assembly (for bottom loading)
- Power Cord (integrated)
- Instruction Manual
4. Product Overview
The Primo Water Dispenser Model 601380 is a bottom-loading unit designed for 3- and 5-gallon water bottles, providing both hot and cold water.


5. Setup
5.1 Unpacking
Carefully remove the dispenser from its packaging. Inspect for any shipping damage. Retain packaging materials for potential future transport.
5.2 Placement
Place the dispenser on a level, stable surface. Ensure it is positioned in an upright position and away from direct sunlight or heat sources. Allow at least 4 inches of clearance from walls for proper ventilation.
5.3 Water Bottle Installation
- Open the lower cabinet door of the dispenser.
- Remove the cap from a 3- or 5-gallon water bottle.
- Insert the water probe assembly into the bottle opening. Ensure the probe reaches the bottom of the bottle.
- Slide the water bottle into the lower cabinet.
- Close the cabinet door securely.
5.4 Initial Priming
Before plugging in the unit, ensure the water bottle is correctly installed. Press the cold water tap until water flows continuously. This primes the system and prevents damage to heating elements.
5.5 Power Connection
Plug the dispenser into a grounded 120V AC electrical outlet. The indicator lights will illuminate, and the cooling and heating processes will begin.
6. Operation
The dispenser features easy push-button controls for water dispensing.

6.1 Dispensing Cold Water
Place a glass or container under the cold water tap. Press the cold water button to dispense chilled water. Release the button to stop the flow.
6.2 Dispensing Hot Water
The hot water tap is equipped with a two-step child safety lock. To dispense hot water:
- Push the child safety lock button inward.
- While holding the safety lock, press the hot water button.
- Release both buttons to stop the flow.
Exercise extreme caution when dispensing hot water to avoid burns.
6.3 Indicator Lights
The dispenser features LED indicator lights:
- Power Indicator: Illuminates when the unit is powered on.
- Hot Water Indicator: Illuminates when the hot water is heating and turns off when the target temperature is reached.
- Cold Water Indicator: Illuminates when the cold water is cooling and turns off when the target temperature is reached.
- Refill Indicator: Illuminates when the water bottle is empty and needs replacement.
7. Maintenance
7.1 Cleaning the Drip Tray
The drip tray should be emptied and cleaned regularly to prevent overflow and bacterial growth. Simply slide out the tray, empty any collected water, wash with mild soap and water, rinse thoroughly, and replace.
7.2 Exterior Cleaning
Wipe the exterior surfaces of the dispenser with a soft, damp cloth. Do not use abrasive cleaners or solvents.
7.3 Draining the System (for extended storage or relocation)
- Unplug the dispenser from the power outlet.
- Remove the water bottle.
- Place a large bucket under the drain plug located at the back of the dispenser.
- Remove the drain plug to allow water to empty from the reservoirs.
- Once drained, replace the drain plug securely.
8. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No water dispensing | Water bottle empty or not properly installed. System not primed. | Replace water bottle. Ensure water probe is fully inserted. Prime the system by pressing cold water tap until water flows. |
| Water not hot/cold enough | Heating/cooling switch off. Insufficient time for heating/cooling. Poor ventilation. | Ensure hot/cold switches (if present, typically internal) are on. Allow 15-30 minutes for water to reach desired temperature. Ensure 4 inches of clearance around the unit. |
| Leakage | Water bottle cap not sealed properly. Drain plug loose. | Check water bottle for cracks or improper seal. Ensure drain plug is tightened. |
| Unusual noise | Compressor cycling (normal). Unit not level. | Some noise during cooling/heating cycles is normal. Ensure the unit is on a level surface. |
9. Specifications
- Model: 601380
- Brand: Primo
- Capacity: Compatible with 3 and 5 Gallon Bottles
- Product Dimensions (D x W x H): 14.2" x 12.2" x 40.9"
- Item Weight: 39.4 pounds
- Style: Bottom Loading
- UPC: 817206013808
- Certifications: UL-certified, Energy Star rated

10. Warranty and Support
For warranty information and customer support, please refer to the documentation included with your purchase or visit the official Primo Water website. Keep your proof of purchase for warranty claims.





