1. Introduction
Thank you for choosing the TopMate ES32 Electric Scooter. This manual provides essential information for the safe operation, maintenance, and troubleshooting of your new electric trike. Please read it thoroughly before first use to ensure optimal performance and safety.
2. Safety Information
Your safety is paramount. Adhere to the following guidelines:
- Always wear a helmet and appropriate safety gear when operating the scooter.
- Familiarize yourself with local traffic laws and regulations regarding electric scooters.
- Important: After the tire becomes larger, the center of gravity becomes higher. Please reduce your speed when turning to maintain stability.
- It is recommended that people under 60 years old use this electric scooter.
- Driving an electric scooter requires basic balancing capabilities. If you are new to scooters, practice in a safe, open area.
- Do not operate the scooter under the influence of alcohol or drugs.
- Avoid riding in heavy rain, snow, or on icy surfaces.
- Ensure all components are securely fastened before each ride.
3. Product Overview
The TopMate ES32 is a versatile 3-wheel electric scooter designed for adults, offering portability and ease of use.
Key Features:
- Upgraded Tires & Rear Axle: 10-inch pneumatic tires improve road passing ability and legroom.
- Easy to Carry & LED Display: Foldable design, weighing only 15.68kg (34.57lb), supports up to 100KG (220.5lb). Features an upgraded clear LED screen.
- Key Switch & Durable Battery: Physical key switch for battery control. Built-in 18650 power lithium battery (UN38.3 certified, 270Wh) offers 25-30 km (15.53-18.64 miles) endurance with 3-4 hours charging.
- Reverse Function & Adjustable Three Gear Speed: Speeds up to 3 mph (1st gear), 7 mph (2nd gear), and 15 mph (3rd gear). Includes a button-controlled reverse function (up to 3 mph).
Components Diagram:

Figure 3.1: TopMate ES32 Electric Scooter with key dimensions and weight capacity. Note the 10-inch wheels and 17.7-inch rear axle.

Figure 3.2: Side view of the TopMate ES32 Electric Scooter, highlighting its compact and modern design.
4. Setup
The ES32 electric scooter comes pre-assembled and ready to ride. Follow these steps to expand and prepare it for use:
Unfolding the Scooter:
- Lift the Seat: Step 1, lift the seat up to its highest point. Step 2, lower it down to lock it into position.
- Merge Scooter Bodies: Bring the two main bodies of the scooter together until they lock directly.
- Unfold Front Section: Push the front folding switch and rotate the front section to the other side synchronously until it clicks into place.

Figure 4.1: Visual guide for unfolding the scooter, demonstrating how to lift the seat, merge the body, and unfold the front section.
Video Guide: Unfolding and Initial Setup
Video 4.1: This video demonstrates the easy expansion and unfolding process of the TopMate ES32 Electric Scooter, showing how to prepare it for riding.
5. Operating Instructions
Learn how to operate your TopMate ES32 Electric Scooter safely and efficiently.
Starting the Scooter:
- Insert the key into the ignition and turn it to the 'ON' position.
- The LED display will illuminate, showing power, speed, and mileage.
Adjusting Speed Gears:
The scooter features three adjustable speed gears:
- 1st Gear: Speed up to 3 mile/h (5 km/h) - Suitable for turning and low-speed maneuvers.
- 2nd Gear: Speed up to 7 mile/h (11 km/h) - Medium speed mode suitable for daily driving.
- 3rd Gear: Speed up to 15 mile/h (24 km/h) - High speed mode, pay attention to safe driving.

Figure 5.1: Close-up of the handlebar showing the speed gear selector (I, II, III) and the LED display with speed and mileage indicators.
Using the Reverse Function:
The ES32 includes a convenient reversing function:
- Locate the reversing button on the handlebar.
- Press the button to switch between forward and reverse. The reverse gear speed is up to 3 mile/h (4.8 km/h).
Video Guide: Operation and Features
Video 5.2: This video demonstrates the various operating features of the TopMate ES32, including speed adjustments, adapting to different road conditions, and the easy-to-use reverse function.
6. Maintenance
Proper maintenance ensures the longevity and performance of your TopMate ES32 Electric Scooter.
Battery Charging:
- The scooter is equipped with a 36V 7.5Ah (270Wh) lithium polymer battery.
- Charging duration is approximately 3-4 hours.
- Locate the charging port on the scooter body. Ensure the port is clean and dry before connecting the charger.
- Use only the original charger provided with your scooter.
- Do not overcharge the battery. Disconnect the charger once charging is complete.

Figure 6.1: Illustration of the scooter's battery and the location of the charging port.
General Care:
- Regularly check tire pressure and inflate as needed.
- Keep the scooter clean. Wipe down surfaces with a damp cloth. Avoid using high-pressure water jets.
- Inspect brakes and cables periodically for wear and tear.
- Store the scooter in a cool, dry place when not in use, away from direct sunlight and extreme temperatures.
7. Troubleshooting
This section addresses common issues you might encounter with your TopMate ES32 Electric Scooter.
| Problem | Possible Cause | Solution |
|---|---|---|
| Scooter does not turn on | Battery is low or depleted; Key not fully inserted/turned; Power switch off. | Charge the battery; Ensure key is fully turned to 'ON'; Check physical power switch. |
| Reduced range/power | Low tire pressure; Overloaded; Battery degradation; Riding uphill frequently. | Inflate tires to recommended pressure; Do not exceed weight limit; Consider battery replacement if old; Adjust riding style. |
| Unusual noises | Loose components; Debris in wheels; Brake issues. | Check all bolts and screws; Inspect wheels for foreign objects; Adjust or clean brakes. |
| Brakes not effective | Worn brake pads; Loose brake cable. | Inspect and replace brake pads if worn; Adjust brake cable tension. |
If you encounter issues not listed here or if solutions do not resolve the problem, please contact customer support.
8. Specifications
Detailed technical specifications for the TopMate ES32 Electric Scooter.
| Specification | Detail |
|---|---|
| Brand | TopMate |
| Model Name | ES32 |
| Color | Silver White |
| Age Range (Description) | Adult |
| Special Feature | Lightweight |
| Weight Limit | 220.5 Pounds (100 kg) |
| Number of Wheels | 3 |
| Wheel Material | Rubber |
| Frame Material | Aluminum |
| Wheel Size | 10 Inches |
| Wheel Type | Pneumatic |
| Brake Style | Front Braking |
| Battery Capacity | 36V 7.5Ah (270Wh) |
| Charging Time | 3-4 hours |
| Endurance Distance | 25-30 km (15.53-18.64 miles) |
9. Warranty and Support
Your TopMate ES32 Electric Scooter comes with a manufacturer's warranty and dedicated customer support.
Warranty Information:
The product includes a 2-Year Warranty from the manufacturer, TopMate. Please retain your proof of purchase for warranty claims.
Customer Support:
For any questions, technical assistance, or warranty claims, please contact the seller, NIPAITechnology, through the Amazon platform or refer to the contact information provided with your purchase. They will be able to assist you with product-specific inquiries and support.