1. Introduction
The Olympia TS10 is a modern, touchscreen Point-of-Sale (POS) system designed for efficient operation in catering and retail environments. This manual provides essential information for setting up, operating, maintaining, and troubleshooting your TS10 POS system to ensure optimal performance and a seamless checkout experience.
Figure 1: Olympia TS10 POS System with its 10.1-inch touchscreen display, showing a typical transaction interface. The system is designed for trade and gastronomy, combining user-friendliness, performance, and modern design.
2. Product Overview and Features
The Olympia TS10 POS system integrates advanced technology with user-friendly design to streamline your business operations. Key features include:
- 10.1-inch Touchscreen Display: Intuitive and precise touch operation for efficient order processing.
- Android 11 Operating System: Powerful and reliable for smooth performance.
- Integrated Scanner: For quick and accurate item capture.
- Customer Display: Clear LED display on the rear for transparent customer information.
- TSE USB Compatibility: Ensures legally compliant data storage via USB connection.
- Extensive Management Capabilities: Supports up to 100 product groups, 100,000 PLUs, 5,000 tables, 5,000 customers, and 100 operators.
- Multiple Interfaces: Includes 1x LAN, 4x USB A, 1x serial port, and 1x cash drawer port.
- Graphical Receipt Logo: Customization options for professional printouts.
Figure 2: Close-up of the Olympia TS10's 10.1-inch touch operator display, highlighting its innovative technology and 'Easy Touch Technology' for precise and intuitive operation.
Figure 3: The Olympia TS10 showcasing its built-in scanner for direct item capture and the customer-facing LED display on the rear, providing clear transaction details.
3. Setup Instructions
Follow these steps to set up your Olympia TS10 POS system:
- Unpacking: Carefully remove all components from the packaging. Verify that all items listed in the packing list are present.
- Placement: Place the TS10 on a stable, flat surface in a location with adequate ventilation and away from direct sunlight or heat sources.
- Connect Power: Connect the power adapter to the power input port on the TS10 and then plug the adapter into a suitable electrical outlet.
- Connect Peripherals:
- Cash Drawer: Connect the cash drawer cable to the cash drawer port on the TS10.
- LAN: For network connectivity, connect an Ethernet cable to the LAN port.
- USB Devices: Connect any additional USB peripherals (e.g., external printer, barcode scanner if not using integrated) to the available USB A ports.
- TSE USB: Insert the TSE USB module into a dedicated USB port for legally compliant data storage.
- Initial Boot-up: Press the power button to turn on the device. The system will boot up, displaying the Android operating system.
- Basic Configuration: Follow the on-screen prompts to complete the initial setup, including language selection, date and time settings, and network configuration.
4. Operating Instructions
This section outlines the basic operation of your Olympia TS10 POS system.
4.1 Power On/Off
- To Power On: Press and hold the power button until the screen illuminates.
- To Power Off: Press and hold the power button, then select 'Power Off' from the options displayed on the screen.
4.2 Navigating the Touchscreen
The 10.1-inch touchscreen is the primary interface. Use your finger to tap, swipe, and drag elements on the screen. The Android 11 operating system provides a familiar and intuitive user experience.
4.3 Basic Transaction Process
- Log In: Enter your operator ID and password to log into the system.
- Item Entry:
- Scanning: Use the integrated scanner to scan product barcodes.
- Manual Entry: Tap on product categories or use the search function to find items. Enter quantities as required.
- PLU Entry: Input Product Look-Up (PLU) codes for items without barcodes.
- Review Order: Verify the items and total amount on the screen.
- Payment: Select the appropriate payment method (e.g., cash, card). Follow on-screen instructions for processing payment.
- Receipt: The system will automatically print a receipt upon successful transaction completion.
Figure 4: The Olympia TS10 interface displaying product groups (WarenGruppen) and options for user management (Benutzerverwaltung), highlighting its flexibility for various business needs.
4.4 User Management
The system supports up to 100 operators. Each operator can have personalized settings and access controls. Refer to the software's user manual for detailed instructions on adding, editing, and managing operator accounts.
4.5 Table and Customer Management
For catering businesses, the TS10 allows management of up to 5,000 tables. For retail, it can store up to 5,000 customer profiles. These features help in tracking orders, managing loyalty programs, and providing personalized service.
5. Maintenance
Regular maintenance ensures the longevity and optimal performance of your Olympia TS10 POS system.
- Cleaning:
- Touchscreen: Use a soft, lint-free cloth slightly dampened with a screen cleaner or water. Avoid abrasive cleaners or excessive moisture.
- Exterior: Wipe the exterior surfaces with a soft, dry cloth.
- Software Updates: Periodically check for and install software updates for the Android 11 operating system and the POS application to ensure security and access to new features.
- Data Backup: Regularly back up your transaction data to the TSE USB module or other designated storage solutions as per local regulations and business practices.
- Peripheral Check: Ensure all connected peripherals (cash drawer, external printer, etc.) are clean and functioning correctly.
6. Troubleshooting
This section addresses common issues and their potential solutions.
- System Not Powering On:
- Check if the power adapter is securely connected to both the TS10 and the electrical outlet.
- Ensure the power outlet is functional.
- Touchscreen Unresponsive:
- Restart the system.
- Ensure the screen is clean and free of debris.
- Scanner Not Reading Barcodes:
- Ensure the barcode is clean and not damaged.
- Check the scanner's settings within the POS application.
- Receipt Printer Errors:
- Check for paper jams or if the paper roll needs replacement.
- Ensure the printer is properly connected and powered on.
- TSE Data Storage Issues:
- Verify the TSE USB module is correctly inserted.
- Consult the POS software documentation for specific TSE error codes.
If issues persist, contact customer support for further assistance.
7. Specifications
Detailed technical specifications for the Olympia TS10 POS system:
- Model: TS10
- Brand: OLYMPIA
- Display: 10.1-inch Touchscreen
- Operating System: Android 11
- Dimensions (W x D x H): 17 cm x 25 cm x 27 cm (approximately 6.7 in x 9.8 in x 10.6 in)
- Weight: 1.9 kg (approximately 4.2 lbs)
- Interfaces: 1x LAN, 4x USB A, 1x Serial, 1x Cash Drawer Port
- Data Storage: TSE USB compatible for legally compliant storage
- Capacity: Up to 100 Product Groups, 100,000 PLUs, 5,000 Tables, 5,000 Customers, 100 Operators
Figure 5: The Olympia TS10 system, illustrating its compact dimensions and highlighting key features such as large storage capacity, TSE compatibility, Android 11 OS, graphical receipt logo, and various interfaces.
8. Warranty and Support
Your Olympia TS10 POS system comes with a standard manufacturer's warranty. Please refer to the warranty card included with your product for specific terms and conditions, including warranty period and coverage details.
8.1 Customer Support
For technical assistance, troubleshooting, or warranty claims, please contact Olympia customer support. Contact information can typically be found on the manufacturer's official website or in the documentation provided with your product.
Online Resources: Visit the official Olympia website for FAQs, software downloads, and additional support materials.
