Introduction
This manual provides detailed instructions for the installation, operation, and maintenance of your Veise VE012W Built-in WiFi Fingerprint Smart Lock. This smart deadbolt offers multiple access methods and remote management capabilities for enhanced home security.
Important Safety Information
- Read all instructions before installation and use.
- Do not use corrosive cleaners on the lock.
- Ensure correct battery polarity during installation.
- Keep physical keys in a secure location outside the home.
- Regularly check battery levels and replace them as needed to avoid lock malfunction.
Package Contents
The Veise VE012W Smart Lock package includes:
- 1 x WiFi Fingerprint Lock (Exterior and Interior Assemblies)
- 1 x Latch
- 1 x Strike Plate
- 2 x Backup Keys
- 1 x Mounting Plate
- Screws (various sizes for installation)
- 1 x User Manual
- 1 x Installation Manual
Installation Guide
The Veise VE012W Smart Lock is designed for easy DIY installation. A screwdriver is typically the only tool required. Refer to the included Installation Manual for detailed diagrams and steps.
Door Preparation
Before installation, ensure your door meets the following specifications:
- Hole Diameter: 1-1/2" or 2-1/8" (38mm or 54mm)
- Backset: 2-3/8" or 2-3/4" (60mm or 70mm)
- Bore Diameter: 1" (25mm)
- Door Thickness: 1-3/8" - 2" (35mm - 50mm)
- Minimum Distance between handle and hole: 1-3/4" (45mm)
Text description: Diagram illustrating door measurements required for installation, including hole diameter, backset, bore diameter, and door thickness.
Step-by-Step Installation
- Install the Latch: Insert the latch into the door edge and secure it with screws. Ensure the latch is oriented correctly for your door's swing.
- Install the Exterior Assembly: Feed the cable from the exterior keypad assembly through the door hole and align the assembly with the latch.
- Install the Interior Mounting Plate: Secure the interior mounting plate to the door using the provided screws, ensuring the cable passes through the plate.
- Connect the Cable: Connect the cable from the exterior assembly to the interior assembly.
- Install the Interior Assembly: Attach the interior assembly to the mounting plate, ensuring the thumb turn spindle engages correctly with the latch mechanism.
- Insert Batteries: Install 8 AA batteries (not included) into the interior assembly.
- Test the Lock: Manually test the lock and unlock function using the thumb turn and physical key.
Text description: A person installing the interior assembly of the smart lock onto a door with a screwdriver.
Initial Setup and Direction Identification
After physical installation, the lock needs to identify the door's direction. This is typically done through a reset process.
Text description: A video demonstrating the initial setup and direction identification process for the smart lock, including how to reset it.
Operating Your Smart Lock
The Veise VE012W offers multiple convenient ways to lock and unlock your door:
1. Fingerprint Access
Place your registered finger on the fingerprint sensor located on the exterior assembly. The lock will unlock if the fingerprint is recognized.
Text description: A close-up of the smart lock's fingerprint sensor, highlighting its quick recognition feature.
2. PIN Code Entry
Enter your programmed PIN code on the digital keypad. Press the checkmark button to confirm.
3. Physical Key
In case of battery depletion or electronic malfunction, use the provided physical backup keys to manually unlock the deadbolt.
4. Auto-Lock Feature
The lock can be configured to automatically lock after a set period (10-180 seconds) via the KK Home App.
Text description: An image showing the auto-lock feature settings within the KK Home App, allowing users to set a delay from 10 seconds to 3 minutes.
5. Voice Control
The lock is compatible with smart voice assistants like Alexa and Google Home. Link your lock through the KK Home App to enable voice commands for locking and unlocking.
Text description: An illustration showing the smart lock integrated with voice assistants like Alexa and Google Home, demonstrating voice commands for locking doors.
KK Home App Features
The KK Home App provides comprehensive control and monitoring of your Veise VE012W Smart Lock from anywhere with a Wi-Fi connection.
Remote Control
- Lock/Unlock Remotely: Control your door's status from anywhere.
- Create & Share Codes: Generate permanent, scheduled, recurring, or one-time passcodes and share them with family, guests, or service providers.
- Remote Access Sharing: Assign different levels of access permissions to users.
Text description: A visual representation of the KK Home App's remote management features, including creating and sharing codes, remote access, real-time alerts, and access logs.
Real-Time Monitoring & Alerts
- Lock Status: Check if your door is locked or unlocked at any time.
- Access Logs: Review a detailed history of who entered and when.
- Real-time Alerts: Receive notifications for lock activity, low battery warnings, or abnormal lock events.
Text description: A smartphone screen displaying the KK Home App interface, showing real-time lock status, access logs, and alert notifications.
Wi-Fi Connectivity
The built-in Wi-Fi allows direct connection to your home network (2.4GHz only), eliminating the need for a separate hub.
Text description: A tutorial video demonstrating the steps to pair the Veise VE012W Smart Lock with the KK Home App and connect it to your home Wi-Fi network.
Maintenance
Battery Replacement
The lock requires 8 AA batteries. When the battery level is low, you will receive a notification via the KK Home App. Replace all 8 batteries simultaneously with new, high-quality alkaline batteries for optimal performance.
Text description: An image showing the interior battery compartment of the smart lock, indicating where to insert the 8 AA batteries.
Cleaning
Clean the keypad and fingerprint sensor with a soft, dry cloth. Avoid using abrasive cleaners or solvents that could damage the finish or electronic components.
Troubleshooting
If you encounter issues with your Veise VE012W Smart Lock, refer to the following common solutions:
Lock Not Responding
- Check Battery: Ensure batteries are correctly installed and have sufficient charge. Replace if necessary.
- Reset Lock: Use the reset tool (provided in the package) to press and hold the reset button for 5 seconds until you hear a long beep and the latch bolt extends. This helps re-identify the door direction.
App Connection Issues
- Bluetooth: Ensure Bluetooth is enabled on your phone and you are within 2 meters of the lock during pairing.
- Wi-Fi: Verify your Wi-Fi network is 2.4GHz. Keep the lock within 65 feet of your router with no walls in between. Avoid signal interference from microwaves.
- Reset Lock: If connection fails, reset the lock and try pairing again.
Text description: A video guide providing solutions for common issues with the Veise VE012W Smart Lock, including deadbolt jamming and app connectivity problems.
Product Specifications
| Feature | Detail |
|---|---|
| Brand | Veise |
| Model Name | VE012W |
| Lock Type | Biometric, Deadbolt, Keypad |
| Special Features | Auto-Lock, Remote Access Sharing, Locally record activities, Back-Lit Keypad, Fingerprint, IP55 waterproof, Smart App Control |
| Material | Metal |
| Item Dimensions (L x W x H) | 3 x 1.3 x 5.1 inches |
| Item Weight | 1.68 Pounds |
| Power Source | 8 AA batteries (required) |
| Connectivity Protocol | Wi-Fi |
| Water Resistance | IP55 |
| Security Grade | BHMA Grade 3 |
Warranty and Customer Support
The Veise VE012W Smart Lock comes with a 1-year warranty.
For any questions or support, please contact Veise customer service:
- Toll Free: +1 (855) 400-3853 (USA) (Monday-Friday 9 AM–5 PM PST)
- Email: support@iveise.com (24/7 email help)
You can also visit the official Veise website for more information: iveise.com
Text description: An image depicting customer support representatives, highlighting the availability of US-based phone and email support.
