1. Product Overview
The Aqara Smart Doorbell Camera G410 is a versatile smart doorbell system designed to enhance home security and convenience. It features a 2K camera, two-way audio, advanced motion detection, and serves as a built-in Matter and Zigbee hub. The system includes an outdoor doorbell unit and an indoor chime/hub unit.
Image 1: Aqara Smart Doorbell Camera G410 and its indoor Chime/Hub unit.
2. What's in the Box
Verify that all components are present in your package:
- Doorbell Camera Hub G410 × 1
- Chime Repeater × 1
- User Manual × 2
- USB-C to USB-A Cable × 1
- AA Battery × 6
- Screwdriver × 1
- Wall Screws & Anchors Kit × 1
- Wedge Screws Kit × 1
- 20° Wedge Bracket × 1
Image 2: All components included in the Aqara Smart Doorbell Camera G410 package.
Video 1: A brief overview of the items included in the Aqara G410 package. (Duration: 0:08)
3. Setup and Installation
3.1 Outdoor Unit Installation
The outdoor unit can be installed using either battery power or wired power. It is recommended to install the outdoor unit on an outdoor wall or the door. If the door is metal, mount it on the adjacent wall instead. The ideal installation height is 1.4-1.5 m above the ground.
Image 3: The Aqara G410 doorbell unit illustrating both wireless (battery) and wired power options.
Battery Power Installation:
- Use the included Phillips (cross-point) screwdriver to loosen the side screw.
- Hold the outdoor unit firmly and slide the back cover downward to remove it.
- Insert the 6 AA batteries, matching the +/- polarity markings inside the compartment. (Note: Install batteries only after connecting the indoor unit to your network.)
Wired Power Installation:
- Use the proper tool to remove the wire entry cover from the backplate.
- Thread the power cable through the wire entry hole.
- Connect the power cable to the outdoor unit's external power terminal and securely tighten the screw. Ensure proper insulation to prevent short circuits. (This device is designed for non-polarized AC or DC input. Either wire from the external power source may be connected to either terminal without affecting functionality.)
Video 2: General installation guide for the Aqara G410 doorbell. (Duration: 1:21)
Video 3: Detailed installation video for the Aqara G410 doorbell. (Duration: 6:26)
Video 4: Outdoor unit installation guide. (Duration: 1:44)
3.2 Indoor Unit (Chime/Hub) Installation
The indoor unit can be placed on a flat surface or wall-mounted using the included adhesive pad. It should be placed within 10 meters (horizontal distance) of the outdoor unit, with no major obstructions. Additionally, the linear distance between the indoor unit and the Wi-Fi router should not exceed 20 meters.
- Peel off the adhesive backing and firmly press the indoor unit onto a clean, dry surface. Hold pressure for 30 seconds to ensure strong adhesion.
- Connect the Type-C power cable to the device. The indicator lights will illuminate to confirm successful power-on.
3.3 Adding the Device to the Aqara Home App
Ensure your phone is connected to the same Wi-Fi network that the device will use. Power on the indoor unit and wait for the status indicator light to flash yellow.
- Open the Aqara Home App. The device will be automatically discovered and displayed on the app. Click on the discovered device and follow the app's instructions to connect it.
- Alternatively, click on the "+" icon in the upper right corner of the app's homepage and select the device to connect it to the app.
Video 5: Guide on adding the Aqara G410 to the Aqara Home app. (Duration: 0:08)
4. Operating Instructions
4.1 Key Features
- 2K Ultra HD Video: Capture crisp, detailed video with a wide-angle lens.
- 95dB Built-in Chime: Delivers loud and clear alerts.
- Dual-Band Wi-Fi: Supports 2.4GHz and 5GHz Wi-Fi for reliable connections.
- mmWave Radar Motion Detection: Detects human presence with high accuracy, reducing false alarms.
- Two-Way Audio: Communicate with visitors at your door from anywhere.
- Local Face Recognition: Recognizes known faces for custom actions and enhanced privacy.
- Smart Extras: Custom audio files, voice changer, and privacy masking (available via Aqara Home app).
Image 4: Demonstrates the 2K video clarity of the Aqara G410 doorbell in both day and night conditions.
Image 5: Illustration of the mmWave radar sensor providing highly accurate alerts for human presence.
Image 6: The Aqara Home app interface showing options for privacy masking and voice modification during two-way conversations.
4.2 Storage Options
The Aqara G410 offers both local and cloud storage solutions:
- Local Storage: Insert a microSD card (up to 512GB, not included) into the Chime/Hub unit for local backup. The SD card slot is securely located inside your home.
- Cloud Storage: Encrypted cloud storage is available for your footage.
Image 7: The indoor Chime/Hub unit with a microSD card slot for local storage, alongside the app interface displaying storage options.
5. Smart Home Integration
The Aqara G410 is designed for broad compatibility with various smart home ecosystems:
5.1 HomeKit Secure Video
The device is fully compatible with Apple HomeKit Secure Video (HSV) for encrypted recording, iCloud storage, and notifications directly on Apple devices. Note: When connected to Apple HomeKit, the resolution is limited to 1600×1200. This limitation also applies to Aqara Home when both platforms are used simultaneously.
5.2 Built-in Matter Hub
The doorbell camera includes a built-in Zigbee and Matter hub, allowing you to connect and manage other smart devices (sensors, lights, locks) directly through your doorbell. This simplifies your setup and expands smart home possibilities.
Image 8: Diagram showing the Aqara G410 doorbell functioning as a smart home hub, connecting to various Aqara devices.
5.3 Other Ecosystems
The G410 is compatible with Alexa, Google Assistant, SmartThings, and Home Assistant, integrating into your existing smart home setup.
Image 9: The Aqara G410 doorbell seamlessly integrated across multiple smart home ecosystems including Apple Home, Alexa, and Google Home.
5.4 Advanced Matter Bridging
The device supports Advanced Matter Bridging, which allows it to expose any of Aqara Home automation conditions/actions as virtual devices in Matter apps. To know more about the functionality and configure it, please proceed to: "Profile" tab -> "Connect to Ecosystems" -> "Matter" -> "Scene and Signal Sync"
Video 6: Explanation of Matter Integration for the Aqara G410. (Duration: 0:52)
6. Maintenance
To ensure optimal performance and longevity of your Aqara Smart Doorbell Camera G410, follow these maintenance guidelines:
- Cleaning: Regularly wipe the camera lens and doorbell surface with a soft, damp cloth to remove dust and smudges. Avoid using harsh chemicals or abrasive materials.
- Battery Replacement: If using battery power, replace all six AA batteries when the low battery indicator appears in the app or on the device. Ensure correct polarity during replacement.
- Firmware Updates: Check the Aqara Home app periodically for firmware updates. Keeping your device's firmware up-to-date ensures access to the latest features, security enhancements, and bug fixes.
- Environmental Conditions: While designed for outdoor use, avoid direct exposure to extreme weather conditions (e.g., prolonged heavy rain, direct sunlight in extreme heat) if possible, to extend the device's lifespan.
7. Troubleshooting
If you encounter issues with your Aqara Smart Doorbell Camera G410, refer to the following common troubleshooting steps:
- Device Not Connecting to Network:
- Ensure the indoor unit is within 10 meters of the outdoor unit and within 20 meters of your Wi-Fi router.
- Verify your phone is connected to the same 2.4GHz or 5GHz Wi-Fi network as the device.
- If the indoor unit fails to connect after 10 minutes, it will enter a cut-off state (solid white light). To restart, unplug and reconnect power, or press and hold the function key for 10 seconds to reset the network.
- Poor Video Quality:
- Check your Wi-Fi signal strength. A weak signal can affect video streaming quality.
- Ensure the camera lens is clean and free from obstructions.
- Note that when connected to Apple HomeKit, the resolution is limited to 1600x1200.
- False Motion Alerts:
- Adjust the mmWave radar sensitivity settings in the Aqara Home app.
- Ensure the installation height is appropriate (1.4-1.5 m) to optimize detection zones.
- Two-Way Audio Issues:
- Check your device's microphone and speaker settings in the app.
- Ensure there are no physical obstructions blocking the microphone or speaker on the doorbell unit.
8. Specifications
| Feature | Detail |
|---|---|
| Model Name | CH-C09E |
| Indoor/Outdoor Usage | Outdoor |
| Compatible Devices | Smartphone |
| Power Source | Corded Electric/Battery |
| Connectivity Protocol | Bluetooth, Wi-Fi, Zigbee |
| Controller Type | Amazon Alexa, Apple HomeKit, Google Assistant, IFTTT, SmartThings |
| Mounting Type | Doorbell Mount |
| Video Capture Resolution | 1920p (2K) |
| Color | Gray |
| Item Dimensions L x W x H | 5.59 x 2.56 x 1.18 inches |
| Item Weight | 12.7 ounces (0.36 Kilograms) |
| Water Resistance Level | >IPX3 |
| Flash Memory Type | Micro SD (up to 512 GB) |
| Special Features | Dual-Band Wi-Fi with WPA3, HD Resolution, Local Face Recognition, Built-in Hub, mmWave Radar |
9. Warranty and Support
The Aqara Smart Doorbell Camera G410 is covered by a manufacturer's warranty. For specific warranty terms, duration, and conditions, please refer to the warranty card included in your product packaging or visit the official Aqara website.
For technical support, troubleshooting assistance, or to inquire about replacement parts, please contact Aqara customer service through their official website or the support section within the Aqara Home app.
Manufacturer: Lumi United Technology Co., Ltd
Date First Available: July 2, 2025
