1. Introduction
Thank you for purchasing the IRIS OHYAMA OSH 10.0kg Top-Load Washing Machine, Model ITW-100A04-W. This appliance is designed for efficient and effective laundry care with user-friendly features. This manual provides essential information for safe installation, operation, and maintenance to ensure optimal performance and longevity of your washing machine.
The OSH washing machine features a unique design for easy loading and unloading, combined with powerful cleaning capabilities to tackle stubborn stains. Please read this manual thoroughly before using the product and keep it for future reference.
2. Safety Information
WARNING: To reduce the risk of fire, electric shock, or injury, please follow these basic precautions:
- Read all instructions before using the appliance.
- Do not allow children to play on or in the appliance. Close supervision is necessary when the appliance is used near children.
- Do not install or store this appliance where it will be exposed to the weather or freezing temperatures.
- Do not wash or dry articles that have been previously cleaned in, washed in, soaked in, or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive substances, as they emit vapors that could ignite or explode.
- Do not operate the appliance with a damaged power cord or plug.
- Ensure the appliance is properly grounded.
- Do not wash waterproof items such as raincoats or car covers, as this may cause abnormal vibrations and damage the machine.
- Do not install in areas with high humidity or direct exposure to wind and rain, such as bathrooms or verandas.
Failure to follow these instructions may result in property damage, personal injury, or death.
3. Product Overview
The IRIS OHYAMA OSH washing machine is designed for both powerful cleaning and user convenience. Key features include:
- Gachi-Ochi Extreme Vortex Wash: Utilizes a powerful water flow and pulsator action to effectively remove stubborn dirt and stains.
- Low Design: The front of the machine is designed to be lower than conventional top-load washers, allowing for easier loading and unloading of laundry.
- Wide Opening: A spacious opening facilitates the easy insertion and removal of large items like blankets.
- Wind Dry Function: Helps to efficiently remove moisture from clothes, supporting room drying and reducing drying time.
- Reservation Timer: Allows you to set the washing completion time from 2 to 24 hours in advance.
- 6 Water Level Settings: Choose from 72L, 62L, 48L, 36L, 31L, or 26L to match your laundry load, saving water for smaller washes.
- Tub Cleaning Courses: Includes a 'Tub Wash Course' for unseen dirt and a 'Tub Dry Course' to prevent mold after washing.
- Transparent Door: The clear door allows you to monitor the washing process and is easy to wipe clean.
- Fixed Door Position: The door can be fixed in both fully open and half-open positions, preventing it from closing unexpectedly during loading or unloading.
Included Components:
- M4 screws
- Cover
- Drain hose
- Drain hose clip
- Water supply hose

Image: Front view of the IRIS OHYAMA 10.0kg Top-Load Washing Machine, Model ITW-100A04-W.

Image: Illustration of the washing machine's low design for easy access and wide opening for large items.
4. Setup
Proper installation is crucial for the safe and efficient operation of your washing machine. Please follow these guidelines carefully.
4.1 Placement Requirements
- Ensure a minimum clearance of 10 cm around the machine (width, depth, height) for proper ventilation and access.
- Allow at least 15 cm clearance above the machine for the lid to open fully.
- Maintain at least 1 cm clearance at the rear and sides (left/right) of the machine.
- Verify that the installation location has sufficient space for the door to open without obstruction.
- The waterproof pan (if used) must have an inner depth of 54 cm or more.
- Do not install the machine in direct sunlight or near heat sources.
- Avoid installing in areas prone to freezing temperatures.

Image: Detailed diagram showing required clearances and dimensions for washing machine installation.

Image: Important notes regarding installation location, including warnings against use in non-household settings and specific environmental conditions.
4.2 Connecting Water Supply and Drain Hoses
- Connect the water supply hose to the water tap and the inlet on the washing machine. Ensure all connections are secure to prevent leaks.
- Attach the drain hose to the drain outlet on the machine. Position the drain hose to allow for proper drainage into a standpipe or utility sink. The drain hose can be directed to the left or right.
- Ensure the drain hose is not kinked or obstructed.
4.3 Leveling the Machine
The washing machine must be level to operate quietly and efficiently. Use the adjustable feet (located at the front, one position) to level the machine. Turn the feet clockwise to raise and counter-clockwise to lower. Check for stability by pressing down on the corners of the machine.

Image: Diagram showing the overall dimensions of the washing machine and its included accessories (water supply hose, drain hose, adjustable feet).
5. Operating Instructions
This section details how to use your IRIS OHYAMA washing machine for various laundry needs.
5.1 Loading Laundry and Detergent
- Open the lid and load laundry into the tub. Do not overload the machine beyond its 10.0kg capacity.
- Add the appropriate amount of detergent and fabric softener to their respective dispensers. This model (ITW-100A04-W) does not feature an automatic detergent dispenser.
- Close the lid securely.
5.2 Selecting a Washing Course
The machine offers a variety of courses to suit different fabric types and soil levels. Use the control panel to select your desired course.

Image: Overview of the washing machine's control panel showing various washing courses.
- Standard: For everyday laundry.
- Custom: Allows you to register and recall frequently used washing settings.
- Quick: A shorter cycle for lightly soiled items.
- Hand Wash: A gentle cycle suitable for delicate garments that require careful handling.
- Blanket: Designed for washing blankets up to 3kg.
- Delicate: Minimizes fabric damage during washing.
- Soak: For heavily soiled items, includes a soaking period before the main wash.
- Rinse: Provides thorough rinsing for items that need extra care.
- Wind Dry: Activates the wind dry function to assist in drying clothes.
5.3 Water Level Settings
You can adjust the water level according to the amount of laundry to save water. The machine offers 6 water level options:
- 72L
- 62L
- 48L
- 36L
- 31L
- 26L

Image: Visual representation of the six selectable water level settings.
5.4 Reservation Timer
The reservation timer allows you to set the washing machine to finish at a specific time, from 2 to 24 hours in the future. This feature is useful for coordinating laundry with your daily schedule.

Image: Explanation of the reservation timer function, allowing users to set wash completion times.
5.5 Gachi-Ochi Extreme Vortex Wash Demonstration
The powerful Gachi-Ochi Extreme Vortex Wash system ensures thorough cleaning. Below is a demonstration of its effectiveness.

Image: Diagram illustrating the Extreme Vortex Wash mechanism with full-flat tub structure, powerful pulsator, and speed-penetrating W-shower.

Image: Before and after comparison of a heavily soiled uniform washed with the OSH machine, demonstrating effective stain removal.
6. Maintenance
Regular maintenance helps keep your washing machine in optimal condition and prolongs its lifespan.
6.1 Tub Cleaning Courses
To maintain hygiene and prevent mold growth, utilize the dedicated tub cleaning courses:
- Tub Wash Course: Cleans unseen dirt and detergent residue from the washing tub.
- Tub Dry Course: Helps to dry the inside of the tub after washing, preventing mold and odors.

Image: Details on the two tub cleaning courses and the large capacity lint filter for easy maintenance.
6.2 Lint Filter Cleaning
The machine is equipped with a large capacity lint filter. Regularly clean the lint filter to ensure efficient operation and prevent lint from redepositing on clothes. Remove the filter, clean out accumulated lint, and rinse it under water before reinserting.
6.3 Transparent Door Cleaning
The transparent door can be easily wiped clean with a soft cloth. Regular cleaning prevents water spots and keeps the machine looking new.

Image: A hand wiping the transparent door of the washing machine, highlighting its ease of cleaning.
7. Troubleshooting
If you encounter any issues with your washing machine, please refer to the following common problems and solutions before contacting customer service.
| Problem | Possible Cause | Solution |
|---|---|---|
| Machine does not start | Power cord unplugged; Lid not closed properly; Power outage | Check power connection; Ensure lid is fully closed; Check household circuit breaker |
| Water does not fill | Water tap closed; Water supply hose kinked or blocked; Water pressure too low | Open water tap; Straighten hose; Check water supply |
| Water does not drain | Drain hose kinked or blocked; Drain filter clogged | Straighten hose; Clean drain filter |
| Excessive vibration or noise | Machine not level; Laundry unevenly distributed; Shipping bolts not removed | Adjust leveling feet; Redistribute laundry; Ensure all shipping bolts are removed (if applicable) |
| Clothes not clean | Too much laundry; Insufficient detergent; Incorrect wash cycle selected | Reduce load size; Use recommended detergent amount; Select appropriate wash cycle |
If the problem persists after trying these solutions, please contact customer support.
8. Specifications
| Feature | Specification |
|---|---|
| Model Number | ITW-100A04-W |
| Washing Capacity | 10.0 kg |
| Wind Dry Capacity | 2.0 kg |
| Product Dimensions (W x D x H, without hose) | Approx. 55.3 cm x 63.7 cm x 104.2 cm |
| Product Dimensions (W x D x H, with hose) | Approx. 59.3 cm x 63.7 cm x 107.1 cm |
| Product Weight | Approx. 39 kg |
| Rated Voltage | AC100V |
| Rated Power Consumption (50Hz / 60Hz) | 400W / 500W |
| Rated Frequency | 50/60Hz |
| Standard Course Operation Time | Approx. 44 minutes |
| Standard Water Usage | Approx. 109 L |
| Standard Rinse Water Usage | Approx. 53 L |
| Operating Noise (Wash / Spin) | Approx. 35 dB / Approx. 48 dB |
| Drain Hose Direction | Left/Right |
| Installable Waterproof Pan Size | Inner depth 54 cm or more |
| Washing Machine Drum Material | Stainless steel |
| Control Type | Touch |
| Operation Mode | Fully automatic |
| Special Features | High efficiency |
| Opening Position | Top |
| Finish | White |
| Country of Origin | China |
9. Warranty and Support
9.1 Warranty Information
This product comes with a one-year warranty from the date of purchase. Please retain your proof of purchase for warranty claims. The warranty covers manufacturing defects but excludes consumables and damage caused by improper use or installation.
9.2 Customer Support
For further assistance, technical support, or warranty claims, please contact IRIS OHYAMA customer service. You can find contact information on the official IRIS OHYAMA website or through your retailer.
Official IRIS OHYAMA Website: https://www.irisohyama.co.jp/