TCL 27G64

TCL 27G64 QD-Mini-LED 27" QHD 180Hz Monitor User Manual

Model: 27G64

1. Introduction

Thank you for choosing the TCL 27G64 QD-Mini-LED 27-inch QHD 180Hz Monitor. This user manual provides essential information for setting up, operating, and maintaining your new monitor. Please read this manual thoroughly before using the product to ensure proper and safe operation. Keep this manual for future reference.

TCL 27G64 QD-Mini-LED Monitor front view

Figure 1.1: Front view of the TCL 27G64 QD-Mini-LED Monitor.

2. Safety Information

To ensure safe operation and prevent damage, please observe the following safety precautions:

3. Package Contents

Please check the package contents to ensure all items are present:

4. Setup

4.1 Assembling the Stand

  1. Carefully remove the monitor from its packaging, keeping the screen protected.
  2. Attach the stand neck to the monitor's rear panel. Ensure it clicks securely into place.
  3. Attach the stand base to the stand neck and tighten the screw at the bottom of the base.

4.2 Connecting the Monitor

Connect the necessary cables to your monitor and computer. Refer to the diagram below for port locations.

Diagram of monitor connection ports

Figure 4.1: Monitor connection ports including Power Input, Headphone Output, DisplayPort (DP), HDMI 1, and HDMI 2.

4.3 Initial Power-On

Press the power button on the monitor. The power indicator will light up, and the monitor will display the input source. If no signal is detected, ensure your computer is powered on and the video cable is securely connected.

Image showing five-way joystick button and cable management design

Figure 4.2: The monitor features a five-way joystick button for intuitive control and an integrated cable management design for a tidy setup.

Image showing the flexible and adjustable universal stand

Figure 4.3: The universal stand offers versatile adjustments including height, tilt, swivel, and pivot for optimal viewing comfort.

5. Operating Instructions

5.1 On-Screen Display (OSD) Menu

The monitor's settings can be adjusted using the On-Screen Display (OSD) menu, navigated via the five-way joystick button located on the back or bottom of the monitor. Press the joystick to open the OSD menu, then move it up/down/left/right to navigate and select options.

5.2 Key Features and Settings

6. Maintenance

Proper maintenance helps extend the life of your monitor:

7. Troubleshooting

If you encounter issues with your monitor, refer to the following common problems and solutions:

ProblemPossible CauseSolution
No PowerPower cable not connected; Power outlet faulty; Monitor power button off.Ensure power cable is securely connected. Test power outlet with another device. Press the monitor's power button.
No SignalVideo cable not connected; Incorrect input source selected; Computer not powered on.Check video cable connections (HDMI/DP). Select the correct input source via the OSD menu. Ensure your computer is on.
Flickering/Distorted ImageLoose video cable; Incorrect resolution/refresh rate; Graphics card driver issue.Reseat video cable. Adjust resolution/refresh rate in your computer's display settings. Update graphics card drivers.
Dead PixelsManufacturing defect.Contact TCL customer support if the number of dead pixels exceeds manufacturer specifications.

8. Specifications

Detailed technical specifications for the TCL 27G64 Monitor:

FeatureSpecification
BrandTCL
ManufacturerTCL
Product Dimensions22.8D x 61.5W x 52.4H centimeters; 9.1 kg
Product Model Number27G64
ColorBlack
Screen Size27 inches
Maximum Resolution2560 x 1440 (QHD)
Batteries IncludedYes
Product Weight9.1 kg
Software Updates Guaranteed UntilUnknown
ASINB0F5HVC5WJ
Amazon Best Sellers RankNo. 32,128 in Computers; No. 2,129 in Monitors
Product First Available on Amazon.esMay 30, 2025
Resolution5K QHD 1440p
Response Time1 Millisecond (GTG)
Refresh Rate180 Hz

9. Warranty and Support

For warranty information and customer support, please refer to the warranty card included with your product or visit the official TCL website. You can typically find support resources, FAQs, and contact information for technical assistance there.

TCL Official Website: www.tcl.com