Wyze Video Doorbell v2 User Manual

1. Introduction

This manual provides detailed instructions for the installation, operation, and maintenance of your Wyze Video Doorbell v2. This device offers advanced security features including 2K video resolution, two-way audio communication, and color night vision. It is designed for wired installation and is compatible with Amazon Alexa and Google Assistant.

Image 1.1: Wyze Video Doorbell v2 showcasing its design and core features.

2. What's in the Box

Verify that all components are present before beginning installation.

• Wyze Video Doorbell v2 (x1)
• Quick Start Guide (QSG)
• Mounting Kit (x1)

3. Specifications

4. Setup and Installation

4.1 Wired Installation Requirements

The Wyze Video Doorbell v2 requires a wired connection to your existing doorbell wiring. Ensure your wiring provides 16-24VAC with 10VA or more for proper operation. This doorbell does not operate on batteries.

Image 4.1: Illustration of the wired installation process, connecting to existing doorbell wires.

4.2 Initial Setup with Wyze App

1. Download the Wyze app from your device's app store.
2. Create an account or log in.
3. Follow the in-app instructions to add your new Wyze Video Doorbell v2. This typically involves scanning a QR code on the device and connecting it to your Wi-Fi network.

4.3 Using a Wyze Cam OG as a Chime

If you own a Wyze Cam OG, it can be configured to act as an indoor chime for your Video Doorbell v2, providing an audible alert when the doorbell is pressed without requiring additional wiring for a traditional chime.

Image 4.2: A Wyze Video Doorbell v2 being pressed, with a Wyze Cam OG emitting a 'Ding Dong' sound.

5. Operating Instructions

5.1 2K Video and Color Night Vision

The doorbell captures video in 2K resolution, providing clear and detailed footage of your porch area. The integrated starlight sensor enhances low-light conditions, enabling the camera to produce vivid color images even at night, unlike traditional black and white night vision.

Image 5.1: A person delivering a package, captured with 2K video resolution from the doorbell.

Image 5.2: Side-by-side comparison showing the clarity and color retention of Wyze Color Night Vision versus standard night vision.

5.2 Two-Way Audio

Utilize the two-way audio feature through the Wyze app to communicate with visitors at your door. Press the 'talk' button within the app to speak, and release to listen.

5.3 Smart Notifications and Voice Deterrence

Receive instant notifications on your smartphone for detected motion, visitors, or package deliveries. The doorbell can also be configured to play a voice prompt, alerting visitors that they are being recorded, which can act as a deterrent.

Image 5.3: A smartphone screen showing a Wyze app notification for motion detected at the front door.

5.4 24/7 Local Recording with MicroSD Card

For continuous recording, insert a microSD card (sold separately) into the designated slot on the doorbell. This allows you to review footage from start to finish without relying solely on cloud storage.

Image 5.4: A hand inserting a microSD card into the side slot of the Wyze Video Doorbell v2.

5.5 Pre-Roll Recording

The wired power setup enables a 3-6 second pre-roll recording for motion events. This feature captures footage immediately before a detected event, ensuring you see the full context of any activity at your door.

6. Maintenance

• Cleaning: Periodically wipe the camera lens and doorbell surface with a soft, damp cloth to remove dust and smudges. Avoid abrasive cleaners.
• MicroSD Card Management: If using a microSD card for local storage, regularly check its status in the Wyze app. Format the card periodically to maintain optimal performance and storage capacity. Replace the card if it shows signs of degradation.
• Firmware Updates: Ensure your doorbell's firmware is up to date through the Wyze app to benefit from the latest features and security enhancements.

7. Troubleshooting

7.1 No Power / Doorbell Not Responding

• Verify that your existing doorbell wiring provides 16-24VAC, 10VA or more.
• Check all wiring connections for secure contact.
• Ensure the circuit breaker for your doorbell system is not tripped.

7.2 Wi-Fi Connection Issues

• Ensure your Wi-Fi network is 2.4GHz, as the doorbell may not support 5GHz networks.
• Move your Wi-Fi router closer to the doorbell or consider a Wi-Fi extender if the signal is weak.
• Perform a power cycle on the doorbell by temporarily disconnecting its power source, then reconnecting it.
• If issues persist, try resetting the doorbell and re-pairing it with the Wyze app.

7.3 Poor Video Quality

• Clean the camera lens to remove any dirt or smudges.
• Ensure adequate lighting, especially at night. While Color Night Vision is effective, extreme darkness can still impact quality.
• Check your Wi-Fi signal strength. A weak connection can lead to lower resolution streaming.

7.4 Notifications Not Received

• Check your Wyze app settings to ensure notifications are enabled for the doorbell.
• Verify your phone's operating system notification settings allow notifications from the Wyze app.
• Ensure the doorbell has a stable internet connection.

8. Warranty Information

For detailed warranty information regarding your Wyze Video Doorbell v2, please refer to the official WYZE website or the documentation included with your purchase. Warranty terms and conditions may vary.

9. Support

If you require further assistance or have questions not covered in this manual, please visit the official WYZE support website at wyze.com/support or contact their customer service directly.