1. Introduction
This user manual provides comprehensive instructions for the installation, operation, and maintenance of the VIVOTEK FD9399-EHTV 8MP AI IR IP Dome Camera. This camera is designed for outdoor surveillance, featuring 8-megapixel resolution, AI-powered smart motion detection, Smart VCA, H.265 compression, WDR Pro, and robust IP66/IK10/NEMA 4X protection.
2. Safety Information
Please read all safety instructions carefully before installing and operating the camera. Failure to follow these instructions may result in damage to the product or personal injury.
- Ensure the power source meets the camera's requirements.
- Do not attempt to disassemble or modify the camera.
- Installation should be performed by qualified personnel.
- Protect cables from damage and ensure proper grounding.
3. Package Contents
Verify that all items are present in the package:
- VIVOTEK FD9399-EHTV Dome Camera
- Installation Guide
- Mounting Screws and Anchors
- Waterproof Connector Kit
- Alignment Sticker
4. Product Overview
The VIVOTEK FD9399-EHTV is an advanced outdoor dome camera designed for high-performance surveillance. It integrates an 8MP sensor with AI capabilities for enhanced detection and analysis.

Figure 4.1: VIVOTEK FD9399-EHTV 8MP AI IR IP Dome Camera. This image displays the dome-shaped camera with its robust outdoor casing, suitable for various environmental conditions.
Key Features:
- 8-Megapixel Resolution for clear imaging.
- AI-powered Smart Motion Detection and Smart VCA for accurate event triggering.
- Built-in IR illuminators with a range of up to 40 meters.
- IP66, IK10, and NEMA 4X ratings for outdoor durability and vandal resistance.
- H.265 video compression for efficient bandwidth and storage usage.
- WDR Pro for optimal image quality in high-contrast lighting.
- Signed Firmware, Secure Boot, and TPM 2.0 for enhanced security.
5. Setup
5.1 Physical Installation
- Choose a Location: Select a suitable outdoor location that provides the desired field of view and is within reach of network and power connections. Consider environmental factors and potential obstructions.
- Mounting: Use the provided mounting screws and anchors to securely attach the camera to a wall or ceiling. Ensure the mounting surface can support the camera's weight.
- Cable Connection:
- Connect the Ethernet cable to the camera's RJ45 port. Use the waterproof connector kit to protect the connection from moisture.
- If not using Power over Ethernet (PoE), connect a compatible 12V DC power adapter (not included) to the camera's power input.
- Adjusting the Lens: Loosen the adjustment screws to position the camera lens for the desired viewing angle. Tighten the screws once adjusted.
5.2 Initial Network Configuration
After physical installation and power-up, the camera will obtain an IP address via DHCP by default. Use VIVOTEK's IP Search utility (available on the VIVOTEK website) to discover the camera on your network.
- Install and run the VIVOTEK IP Search utility on a computer connected to the same network segment as the camera.
- The utility will list all VIVOTEK devices. Select your FD9399-EHTV camera.
- Access the camera's web interface by double-clicking its entry or entering its IP address into a web browser.
- Follow the on-screen prompts for initial setup, including setting a strong password for the administrator account.
6. Operating
6.1 Accessing the Web Interface
Open a web browser (e.g., Chrome, Firefox) and enter the camera's IP address in the address bar. Log in using the administrator credentials established during initial setup.
6.2 Basic Configuration
- Video Settings: Navigate to the "Video" section to adjust resolution (up to 8MP), frame rate, and H.265 compression parameters.
- Network Settings: Configure static IP addresses, DNS, and port forwarding if required for remote access.
- Date and Time: Set the correct date and time, preferably using an NTP server for synchronization.
6.3 AI Features (Smart Motion Detection & Smart VCA)
The FD9399-EHTV leverages AI for advanced analytics. Access these settings in the "Analytics" or "Event" section of the web interface.
- Smart Motion Detection: Configure detection zones and sensitivity to minimize false alarms by distinguishing between human/vehicle movement and environmental factors.
- Smart VCA (Video Content Analysis): Utilize features like line crossing detection, intrusion detection, and loitering detection for specific surveillance scenarios.
6.4 IR Functionality and WDR Pro
- IR Illuminators: The built-in IR LEDs automatically activate in low-light conditions. Settings for IR intensity can typically be found under "Image" or "Day/Night" settings.
- WDR Pro: Wide Dynamic Range Pro automatically adjusts image exposure to provide clear video in scenes with both very bright and very dark areas. This feature is usually enabled by default or configurable in "Image" settings.
7. Maintenance
7.1 Cleaning
Regularly clean the camera's dome cover to ensure optimal image clarity. Use a soft, damp cloth. Avoid abrasive cleaners or solvents that could damage the surface.
7.2 Firmware Updates
Periodically check the VIVOTEK website for firmware updates. Firmware updates can provide new features, performance improvements, and security enhancements. Follow the instructions provided with the firmware package for safe updating.
7.3 Data Backup
If the camera records to local storage (e.g., microSD card), regularly back up important footage to an external storage device or network-attached storage (NAS).
8. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No image/video feed | Power issue, network cable disconnected, incorrect IP address. | Check power connection. Verify Ethernet cable is securely connected. Use IP Search utility to confirm IP address. |
| Poor image quality | Dirty lens cover, incorrect focus, low bandwidth, improper video settings. | Clean the dome cover. Adjust focus if applicable. Check network bandwidth. Review video resolution and compression settings. |
| Cannot access web interface | Incorrect IP address, network connectivity issue, firewall blocking access. | Confirm IP address. Ping the camera's IP address. Check local firewall settings on your computer. |
| AI detection not working correctly | Incorrect zone configuration, sensitivity settings, environmental factors. | Review and adjust detection zones and sensitivity in the analytics settings. Ensure firmware is up to date. |
9. Specifications
| Feature | Detail |
|---|---|
| Model Name | FD9399-EHTV |
| Resolution | 8 Megapixel |
| Indoor/Outdoor Usage | Outdoor |
| Connectivity Technology | Wired |
| Special Feature | HD Resolution, AI-powered Smart Motion Detection, Smart VCA, IR up to 40M, WDR Pro, IP66/IK10/NEMA 4X Protection, Signed Firmware, Secure Boot, TPM 2.0 |
| Item Dimensions (L x W x H) | 15 x 7 x 6 inches |
| Item Weight | 3.06 pounds (1.39 Kilograms) |
| Included Components | Camera |
| Manufacturer | Vivotek |
| Date First Available | January 25, 2025 |
10. Warranty and Support
For detailed warranty information, please refer to the warranty card included with your product or visit the official VIVOTEK website. Technical support is available through VIVOTEK's official support channels, including their website, email, and phone support.
Online Resources: For the latest drivers, firmware, and additional documentation, please visit the VIVOTEK Official Website.





