awatrue EH11 Wireless Headset User Manual

1. Product Overview

The awatrue EH11 Wireless Headset is designed for professional use, offering seamless dual connectivity, advanced AI noise cancellation, and extended battery life. It is ideal for remote work, call centers, and online meetings, ensuring clear communication and all-day comfort.

Figure 1: awatrue EH11 Wireless Headset with Charging Base and USB Dongle

2. What's in the Box

• 1* Wireless Headset with Mic
• 1* Wireless Charging Case
• 1* 2.4G USB Dongle
• 1* TYPE-C Charging Cable
• User Manual

3. Setup Guide

3.1 Charging the Headset

Before first use, fully charge the headset. The headset can be charged using the included TYPE-C charging cable or by placing it on the wireless charging base.

• Using TYPE-C Cable: Connect the TYPE-C charging cable to the headset's charging port and a USB power source.
• Using Wireless Charging Base: Place the headset securely on the charging base. Ensure the charging indicators illuminate.

A full charge takes approximately 2.5 hours. The headset provides up to 30 hours of continuous talk time and 300 hours of standby time.

Figure 2: Charging via Wireless Base and TYPE-C Cable

Figure 3: Battery Life and Charging Duration

3.2 Connecting the Headset

The EH11 headset supports dual connection via Bluetooth 5.3 and a 2.4G USB dongle, allowing simultaneous connection to two devices.

3.2.1 Bluetooth Connection

1. Ensure the headset is powered on and in pairing mode (refer to the headset's indicator light for status).
2. On your device (e.g., smartphone, tablet), enable Bluetooth and search for available devices.
3. Select "awatrue EH11" from the list to pair.

3.2.2 2.4G USB Dongle Connection

1. Plug the 2.4G USB dongle into an available USB port on your computer or laptop.
2. The headset will automatically connect to the dongle. No additional drivers are typically required.

Figure 4: Dual Connectivity for Seamless Switching

Figure 5: Seamless Switching Between Devices

4. Operating Instructions

4.1 Power On/Off

• Power On: Press and hold the Power button for 3 seconds.
• Power Off: Press and hold the Power button for 5 seconds.

4.2 Call Management

The headset features an AI Noise Cancelling Microphone for crystal-clear calls and intuitive controls.

• Answer/End Call: Press the Call Control button once.
• Reject Call: Press and hold the Call Control button for 2 seconds.
• Volume Up/Down: Use the '+' and '-' buttons on the earcup.
• Microphone Mute: Rotate the mic boom to the upright position to mute. Rotate down to your mouth to unmute. This feature is only available during a call.

Figure 6: Microphone Mute Control

Figure 7: AI Noise Cancellation for Clear Calls

4.3 Voice Assistant & Call Reminder

The headset supports voice assistant activation and includes a call reminder feature.

• Voice Assistant: Press the Voice Assistant button (refer to product diagram for exact location) to activate your device's voice assistant (e.g., Siri, Google Assistant).
• Call Reminder: The headset will provide an audible reminder for incoming calls, even during busy meetings, ensuring you don't miss important communications.

4.4 Comfort and Fit

The EH11 headset is designed for all-day comfort with super soft and breathable earmuffs, an adjustable padded headband, and a flexible microphone boom.

Figure 8: Designed for All-Day Comfort

Figure 9: Comfort Features

4.5 Sound Quality

Experience HD Calling and high-fidelity audio for both communication and media consumption.

Figure 10: Excellent Sound Quality

5. Maintenance

5.1 Cleaning

• Wipe the headset with a soft, dry cloth.
• Do not use abrasive cleaners or solvents.
• Keep the charging contacts on the headset and base clean and free of dust.

5.2 Storage

• Store the headset in a cool, dry place away from direct sunlight and extreme temperatures.
• When not in use for extended periods, charge the headset periodically to maintain battery health.

6. Troubleshooting

6.1 Connection Issues

• Headset not connecting: Ensure the headset is charged and powered on. For Bluetooth, ensure it's in pairing mode and your device's Bluetooth is enabled. For 2.4G dongle, ensure it's properly inserted and the headset is within range.
• Intermittent connection: Move closer to your device. Avoid obstacles that may interfere with the wireless signal. Ensure no other devices are causing interference.

6.2 Audio Issues

• No sound: Check the volume levels on both the headset and your connected device. Ensure the headset is selected as the audio output device on your computer.
• Muffled or poor sound quality: Ensure the headset is fully charged. Re-pair the headset with your device. If using the 2.4G dongle, try a different USB port.

6.3 Microphone Issues

• Microphone not working: Ensure the microphone boom is rotated down to your mouth and not in the muted (upright) position. Check microphone settings on your computer/device to ensure the headset microphone is selected.
• Background noise during calls: The AI noise cancellation is active, but ensure the microphone is positioned correctly near your mouth.

7. Specifications

8. Warranty and Support

8.1 Warranty Information

The awatrue EH11 Wireless Headset comes with a 2-year quality assurance warranty from the date of purchase. This warranty covers manufacturing defects and ensures the product meets its specified performance standards under normal use.

8.2 Customer Support

For any inquiries, technical assistance, or warranty claims, please contact awatrue customer support. We offer 7/24h customer support to assist you.

Visit the official awatrue store for more information and support resources: awatrue Store

Figure 11: Warranty and Support Overview