FLYINGVOICE P20P VoIP Phone User Manual

1. Product Overview

The FLYINGVOICE P20P is a professional VoIP phone designed for business environments, offering robust communication features and flexible connectivity options. It integrates built-in 2.4GHz Wi-Fi, dual 10/100 Mbps Ethernet ports, and a USB 2.0 port for versatile expansion. Supporting 2 SIP accounts and equipped with programmable speed dial keys, the P20P streamlines call management and enhances productivity.

FLYINGVOICE P20P VoIP Phone with power adapter

Image 1.1: The FLYINGVOICE P20P VoIP Phone, showcasing its design and included power adapter.

FLYINGVOICE P20P VoIP Phone with key features listed

Image 1.2: Overview of the FLYINGVOICE P20P, highlighting its core features such as 2 SIP lines, HD Voice, PBX compatibility, and auto-provisioning.

2. Key Features

Built-in 2.4GHz Wi-Fi: Offers wireless connectivity for flexible office setups.
AP & WiFi to LAN Functions: Allows the phone to act as a network access point, extending wireless connection to other devices via Ethernet.
USB 2.0 Port: For connecting external devices like Bluetooth adapters, wireless headsets, and USB drives for call recording.
2 SIP Accounts & 6 Speed Dial Keys: Streamlines call management and provides quick access to frequently dialed contacts.
6-Way Conferencing: Enhances collaboration and productivity.
7-Level Adjustable Backlight: Customizes display brightness for various lighting conditions.
Ergonomic Design: Features a 45° desktop tilt angle and 15° wall-mounting capability without additional stands.
PoE Power Supply Support: Reduces cable clutter (Power over Ethernet).
HD Voice: Ensures clear audio quality.
Remote Management Tools: Supports FRPS, FACS, FDC for setup and management.

Detailed diagram of P20P features including ergonomic handset, USB port, speed dial keys, dual-color account key, status indicator, and ringtones.

Image 2.1: Detailed feature callouts for the P20P, illustrating its ergonomic design, USB recording capability, speed dial keys, and other functionalities.

Diagram showing Wireless AP Mode and Wi-Fi to LAN functionality with a phone connected to a monitor and a laptop connected wirelessly.

Image 2.2: Illustration of the Wireless AP Mode and Wi-Fi to LAN features, demonstrating how the phone can share its network connection with other devices.

Diagram showing a central phone with six surrounding circles representing participants in a 6-way audio conference.

Image 2.3: Visual representation of the six-way audio conference feature, enabling multiple participants to join a single call.

3. Setup Guide

3.1 Package Contents

Before proceeding, ensure all items are present in the package:

P20P VoIP Phone Unit
Handset and Handset Cord
Ethernet Cable
Power Adapter (if not using PoE)

3.2 Physical Connection

Connect the handset to the handset port on the phone using the coiled cord.
Connect one end of the Ethernet cable to the LAN port on the phone and the other end to your network router or switch.
If not using Power over Ethernet (PoE), connect the power adapter to the phone's power port and then plug it into a power outlet.
For desktop use, position the phone with the integrated stand at a 45° angle. For wall-mounting, use the built-in wall-mount holes to secure the phone at a 15° angle.

Image showing the P20P phone in both 45-degree desktop and 15-degree wall-mount configurations.

Image 3.1: The P20P's versatile design allows for both 45° desktop placement and 15° wall-mounting without additional accessories.

3.3 Initial Configuration

Upon first boot, the phone will attempt to obtain network settings via DHCP. For SIP account registration and advanced settings, access the phone's web interface by entering its IP address into a web browser on a connected computer. Consult your VoIP service provider for specific SIP account details (SIP server, username, password).

The P20P also supports built-in 2.4GHz Wi-Fi. To configure Wi-Fi, navigate to the network settings on the phone's display menu. You can connect to an existing Wi-Fi network or enable AP mode to share the phone's wired network connection wirelessly.

4. Basic Operation

4.1 Making and Receiving Calls

To Make a Call: Pick up the handset or press the Speaker button. Dial the desired number and press the 'Send' key or wait for automatic dialing.
To Receive a Call: Pick up the handset or press the 'Answer' soft key when the phone rings.
End a Call: Hang up the handset or press the 'End Call' soft key.

4.2 Using Speed Dial Keys

The P20P features 6 programmable speed dial keys (M1-M6). These can be configured via the phone's web interface or menu to quickly dial frequently used numbers or functions.

4.3 Adjusting Backlight

The display backlight has 7 adjustable levels. Navigate through the phone's menu settings to 'Display' or 'Backlight' to select your preferred brightness level for optimal visibility in various lighting conditions.

Image showing the P20P phone on a nightstand with a close-up of the screen displaying backlight adjustment options.

Image 4.1: The P20P's 7-level adjustable backlight ensures comfortable viewing in any environment, from bright offices to dimly lit rooms.

5. Advanced Features

5.1 6-Way Audio Conferencing

The P20P supports local 6-way audio conferencing. To initiate a conference call, establish a call with the first party, then use the 'Conference' soft key to add additional participants. Refer to the phone's on-screen prompts or the full user manual for detailed steps.

5.2 USB Port Functionality

The integrated USB 2.0 port expands the phone's capabilities:

Call Recording: Connect a USB flash drive to enable manual or automatic call recording.
External Devices: Support for Bluetooth adapters (for wireless headsets) and other compatible USB peripherals.

5.3 Wireless AP Mode & Wi-Fi to LAN

Leverage the P20P's advanced wireless capabilities:

Wireless AP Mode: Configure the phone to act as a Wi-Fi access point, allowing other wireless devices to connect to its network.
Wi-Fi to LAN: If the phone is connected to Wi-Fi, it can extend this wireless connection to a wired device (e.g., a computer) via its Ethernet LAN port.

6. Maintenance and Care

To ensure the longevity and optimal performance of your FLYINGVOICE P20P VoIP Phone, follow these maintenance guidelines:

Cleaning: Use a soft, dry cloth to clean the phone's surface. For stubborn marks, slightly dampen the cloth with water. Avoid using harsh chemicals, abrasive cleaners, or solvents.
Environment: Keep the phone in a dry environment, away from direct sunlight, excessive heat, and moisture. Ensure proper ventilation around the device.
Handling: Handle the phone and its components with care. Avoid dropping the device or subjecting it to strong impacts.
Cables: Periodically check all connected cables (handset, Ethernet, power) for any signs of damage or loose connections.

7. Troubleshooting

This section addresses common issues you might encounter with your P20P VoIP Phone.

7.1 General Compatibility Notice

Please note: The FLYINGVOICE P20P VoIP Phone is NOT compatible with consumer-grade voice services such as AT&T, Verizon, Magic Jack, Ooma, or Google Voice. This phone is designed for business VoIP systems and requires a compatible SIP service provider or PBX system.

7.2 Common Issues and Solutions

Problem	Possible Cause	Solution
No Dial Tone	Network connection issue, SIP registration failure, power issue.	Check Ethernet/Wi-Fi connection. Verify power adapter is connected. Ensure SIP account is correctly registered in phone settings. Restart the phone.
Cannot Make/Receive Calls	Incorrect SIP settings, network firewall blocking VoIP traffic, service provider issue.	Double-check SIP account credentials. Ensure necessary ports are open on your network firewall. Contact your VoIP service provider.
Poor Audio Quality	Network congestion, low bandwidth, faulty handset/headset.	Check network speed and stability. Reduce network traffic if possible. Test with a different handset or headset if available.
Wi-Fi Connectivity Issues	Incorrect Wi-Fi password, out of range, interference.	Verify Wi-Fi password. Move phone closer to the Wi-Fi router. Check for other devices causing interference.

If issues persist, refer to the customer support section for further assistance.

Image showing multiple computer screens displaying remote management tools for VoIP phones, with a cartoon character representing 1-to-1 tech support.

Image 7.1: Remote management tools and dedicated tech support are available to assist with troubleshooting and configuration.

8. Specifications

Feature	Detail
Product Dimensions	7.48 x 2.76 x 10.63 inches
Item Weight	1.54 pounds
Item Model Number	P20P
Connectivity	Built-in 2.4GHz Wi-Fi, Dual 10/100 Mbps Ethernet Ports, USB 2.0 Port
SIP Accounts	2
Conferencing	6-way audio conference, network conferencing
Display	7-level adjustable backlight
Power Supply	Power Adapter (included), PoE support
Mounting Options	45° Desktop, 15° Wall-Mount
Manufacturer	FLYINGVOICE

9. Warranty Information

For detailed warranty terms and conditions, please refer to the official FLYINGVOICE website or the warranty card included with your product. Warranty coverage typically varies by region and purchase date.

Extended protection plans may be available for purchase separately to provide additional coverage beyond the standard manufacturer's warranty.

10. Customer Support

If you require technical assistance, have questions about your FLYINGVOICE P20P VoIP Phone, or need to report an issue, please contact FLYINGVOICE customer support.

Manufacturer: FLYINGVOICE
Online Resources: Visit the official FLYINGVOICE website for FAQs, firmware updates, and additional documentation.
Technical Support: FLYINGVOICE offers dedicated 1-to-1 tech support for their products. Refer to the contact information provided on the manufacturer's website or product packaging.

Image 10.1: Dedicated 1-to-1 tech support is available for assistance.

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