Introduction
Welcome to the Positive Grid Spark NEO Wireless Guitar Headphones. This innovative device combines a wireless guitar rig with high-quality headphones, offering a seamless and immersive experience for guitarists. Designed for practice, performance, and casual listening, the Spark NEO integrates smart amp technology, AI features, and superior sound isolation to enhance your musical journey. Please read this manual thoroughly to understand the features and ensure optimal use of your new device.
Key Features
- All-in-One Guitar Experience: Integrates smart amp technology and true wireless freedom for an immersive guitar experience.
- Immersive Sound: Features custom-designed speakers with ultra-lightweight ABF diaphragms for rich, detailed audio and stereo imaging, capturing every nuance of your playing.
- Wireless Freedom: Includes a 2.4GHz wireless transmitter for ultra-low latency and stable, uninterrupted connection to electric, acoustic, and bass guitars.
- Noise Isolation: Closed-back design with soft, long-lasting ear pads provides excellent noise isolation, allowing you to focus on your playing without external distractions.
- Spark App Integration: Full compatibility with the Spark app, offering access to 33 amp models, 43 effects, Spark AI features, Smart Jam, and over 100,000 tones on ToneCloud.
- Portable Design: Compact, foldable design makes it convenient for travel. Offers up to 6 hours of playback for extended practice sessions or music enjoyment.
Package Contents
Ensure all items are present in the package:
- Spark NEO Headphones
- 2.4GHz Wireless Transmitter
- Quick Start Card
- USB-C Charging Cable (not explicitly listed but standard for rechargeable devices)
- 3.5mm Audio Cable (for wired connection, if applicable)
Setup
1. Charging the Device
Before first use, fully charge your Spark NEO headphones and the wireless transmitter. Use the provided USB-C cable to connect both devices to a power source. The LED indicators will show charging status.
2. Connecting the Wireless Transmitter
- Insert the 2.4GHz wireless transmitter into your guitar's output jack.
- Power on the transmitter. The LED indicator will show its status (e.g., blinking for pairing, solid for connected).
3. Pairing Headphones via Bluetooth
- Power on the Spark NEO headphones.
- Activate Bluetooth pairing mode on the headphones (refer to the quick start guide for specific button presses).
- On your smartphone or tablet, go to Bluetooth settings and select 'Spark NEO' to pair.
- Once paired, the headphones will automatically connect to the transmitter.
4. Installing the Spark App
Download the 'Spark' app from your device's app store (iOS or Android). The app unlocks the full potential of your Spark NEO, providing access to amps, effects, AI features, and more.

Figure 1: Spark NEO headphones, wireless transmitter, and the Spark app on a smartphone.
Operating Instructions
1. Power On/Off
Press and hold the power button on the headphones for a few seconds to turn them on or off. The LED indicator will illuminate.
2. Using the Spark App
The Spark app is your control center for the Spark NEO. Connect your headphones to the app via Bluetooth to access:
- Amp Models & Effects: Choose from 33 amp models and 43 effects to customize your tone.
- Spark AI: Utilize AI-powered features for tone generation and practice assistance.
- Smart Jam: The app listens to your playing and generates a bass and drum track to jam along with.
- ToneCloud: Explore and download over 100,000 tones created by other users and artists.


Figure 2: Spark app interface displaying amp and effects settings.
3. Adjusting Volume
Use the volume controls on the headphones or your connected device to adjust the audio output level.
4. Using as Standard Bluetooth Headphones
The Spark NEO can also function as regular Bluetooth headphones for listening to music, podcasts, or other audio from your smartphone or tablet. Simply connect them via Bluetooth as described in the setup section.
5. Wired Connection (Optional)
For situations where wireless is not preferred or battery is low, you can connect the headphones directly to your guitar or audio source using a 3.5mm audio cable (not included, but compatible with the headphone's 3.5mm jack).

Figure 3: Spark NEO headphones connected to a guitar via a wired cable.
Maintenance
- Cleaning: Use a soft, dry cloth to clean the headphones and transmitter. Avoid using harsh chemicals or abrasive materials.
- Storage: Store the Spark NEO in a cool, dry place away from direct sunlight and extreme temperatures. The foldable design allows for compact storage.
- Battery Care: To prolong battery life, avoid fully discharging the battery frequently. Charge regularly, even if not in use for extended periods.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No sound from headphones. | Headphones or transmitter not powered on; low battery; not paired; incorrect volume. | Ensure both devices are on and charged. Re-pair Bluetooth. Check volume levels on headphones and connected device. |
| Bluetooth connection issues. | Out of range; interference; pairing mode not active. | Ensure devices are within range. Avoid sources of interference. Re-enter pairing mode and try connecting again. |
| Sound drops out or is intermittent. | Wireless interference; low battery; distance from transmitter. | Move closer to the transmitter. Ensure both devices are fully charged. Avoid other 2.4GHz devices if possible. |
| App not connecting to headphones. | Bluetooth not enabled; app permissions; outdated app. | Ensure Bluetooth is on. Check app permissions in phone settings. Update the Spark app to the latest version. |
| Short battery life. | Aging battery; frequent full discharge. | Ensure full charge before use. Avoid leaving the battery completely drained for long periods. |
Specifications
- Model Name: Spark NEO
- Product Model Number: SHP01E-JPSSS
- Brand: Positive Grid
- Headphone Type: Fully Wireless
- Compatible Devices: Guitar (Electric, Acoustic, Bass)
- Impedance: 32 Ohms
- Product Dimensions: 19.5 x 18 x 8.1 cm
- Product Weight: 366 grams
- Battery Usage: Rechargeable (up to 6 hours playback)
- Wireless Frequency: 2.4GHz
- Included Accessories: Main unit, 2.4GHz wireless transmitter, Quick Start Card
Product Video Overview
Video 1: An overview of the Positive Grid Spark NEO, demonstrating its wireless capabilities, sound quality, and integration with the Spark app for an enhanced guitar playing experience.
Warranty and Support
Positive Grid offers a limited warranty for the Spark NEO. Please refer to the official Positive Grid website or your purchase documentation for detailed warranty terms and conditions. For technical support, product registration, or further assistance, visit the Positive Grid support page or contact their customer service.
Online Resources:





