User Manual for Meraki MX95 Security and SD-WAN Appliance

Introduction

This manual provides comprehensive instructions for the setup, operation, and maintenance of the Meraki MX95 Security and SD-WAN Appliance. The MX95-HW is a cloud-managed device designed for secure and efficient network performance, offering high throughput and integrated security features.

Please read this manual thoroughly before operating the device to ensure proper functionality and to prevent damage.

Product Overview

The Meraki MX95-HW is a robust security and SD-WAN appliance engineered for high-demand network environments. It features 2x 10G SFP+ ports for high-speed wired connectivity and supports up to 10 Gbps throughput. Its cloud-managed platform simplifies network administration, providing centralized control and visibility. The appliance integrates advanced security and SD-WAN capabilities to enhance network protection and performance.

Image: Front view of the Meraki MX95-HW Security and SD-WAN Appliance, showing its ports and indicators, alongside a "Cloud Care Warranty 3 Year" logo.

Key Features:

• Gigabit Ethernet Ports: Equipped with 2x 10G SFP+ ports for robust network performance and high-speed wired connectivity.
• Cloud Managed: Simplifies network management through Meraki's cloud-based platform, offering centralized control and visibility.
• Security and SD-WAN: Enhances network security and performance with integrated security and SD-WAN capabilities.
• High Throughput: Achieves up to 10 Gbps throughput for fast and reliable data transfer.

What's in the Box

Upon opening the package, verify that all components are present and undamaged:

• Meraki MX95 Security and SD-WAN Appliance
• Cloud Care's All-in-one Warranty SupportPlus documentation

If any items are missing or damaged, please contact customer support immediately.

Setup

1. Unpacking and Placement:

• Carefully remove the MX95 appliance from its packaging.
• Place the appliance on a stable, flat surface or mount it in a rack. Ensure adequate ventilation around the device to prevent overheating.
• Avoid placing the device near heat sources or in direct sunlight.

2. Power Connection:

• Connect the power cable to the power input on the rear of the MX95 appliance.
• Plug the other end of the power cable into a suitable power outlet.
• The device will power on automatically. Observe the LED indicators on the front panel for status.

3. Network Connections:

• Connect your internet service provider's modem or router to one of the WAN ports (typically labeled) on the MX95 using an Ethernet cable.
• Connect your internal network devices (switches, computers, etc.) to the LAN ports on the MX95 using Ethernet cables.
• For 10G SFP+ connections, insert compatible SFP+ transceivers into the designated ports and connect fiber optic cables as required.

4. Cloud Configuration:

• The Meraki MX95 is cloud-managed. Access the Meraki dashboard via a web browser (dashboard.meraki.com).
• Log in with your Meraki account credentials. If you do not have an account, follow the on-screen instructions to create one.
• Add your MX95 appliance to your network in the dashboard using its serial number.
• Follow the dashboard's guided setup to configure your network settings, including WAN, LAN, firewall rules, and SD-WAN policies.

Operating Instructions

Dashboard Management:

All operational aspects of the Meraki MX95 are managed through the Meraki cloud dashboard. This centralized platform allows you to:

• Monitor network status and performance in real-time.
• Configure firewall rules and security policies.
• Manage VPN connections and SD-WAN traffic shaping.
• View client usage and network analytics.
• Perform firmware upgrades and device reboots remotely.

LED Indicators:

The front panel LEDs provide visual status of the appliance:

• Power LED: Indicates power status. Solid green for normal operation.
• Status LED: Indicates connectivity to the Meraki cloud. Solid green for connected, blinking for connecting, off for disconnected.
• Port LEDs: Indicate link status and activity for each network port.

Maintenance

Regular maintenance ensures optimal performance and longevity of your MX95 appliance:

• Firmware Updates: Meraki automatically pushes firmware updates. Ensure your device is configured to receive these updates via the dashboard to benefit from the latest features and security patches.
• Physical Cleaning: Periodically clean the exterior of the appliance with a soft, dry cloth. Ensure ventilation openings are free from dust and debris. Do not use liquid cleaners.
• Environmental Checks: Ensure the operating environment remains within specified temperature and humidity ranges.
• Cable Integrity: Periodically check all connected cables for secure connections and signs of wear or damage.

Troubleshooting

If you encounter issues with your Meraki MX95, consider the following troubleshooting steps:

• No Power:
  • Verify the power cable is securely connected to both the appliance and the power outlet.
  • Check if the power outlet is functional by plugging in another device.
• No Internet Connectivity:
  • Check the WAN port LED on the MX95 to ensure a link is established with your modem/router.
  • Verify your modem/router is working correctly and has internet access.
  • Log into the Meraki dashboard to check the WAN status and configuration.
• Cannot Access Meraki Dashboard:
  • Ensure your computer has internet access.
  • Verify the MX95's Status LED indicates connectivity to the Meraki cloud.
  • Check your local network settings (IP address, DNS).
• Slow Network Performance:
  • Check network utilization in the Meraki dashboard.
  • Review SD-WAN policies and traffic shaping rules.
  • Ensure all cables are high quality and properly connected.

For persistent issues, refer to the Meraki documentation online or contact Meraki support.

Specifications

Warranty and Support

The Meraki MX95-HW appliance comes with Cloud Care's 3 Year Warranty. This warranty provides peace of mind and protection for your investment.

Warranty Coverage: Cloud Care's All-in-one Warranty SupportPlus covers manufacturing defects and ensures product functionality for three years from the date of purchase. For detailed terms and conditions, please refer to the included Cloud Care documentation.

Making a Claim: To make a warranty claim, please follow the instructions provided in your Cloud Care's All-in-one Warranty SupportPlus documentation or visit the Cloud Care website for their claims process.

Technical Support: For technical assistance with your Meraki MX95, including configuration, troubleshooting, and operational questions, please contact Meraki support directly. Their contact information can typically be found on the Meraki dashboard or their official website.

Note: A Meraki license is required for the full functionality and cloud management of the MX95 appliance and is not included with this package.