1. Introduction
The Sena BiKom 20 is an ultra-lightweight and compact open-ear communication device designed for cycling. Weighing only 20 grams, it offers seamless communication and enhanced safety for outdoor enthusiasts. This manual provides detailed instructions for setting up, operating, and maintaining your BiKom 20 system.
Image: The Sena BiKom 20 communication unit in black.
Key features include Mesh Intercom™ for communication with multiple riders, Bluetooth 5.2 connectivity for smartphone integration, multi-language voice prompts, and Advanced Noise Control™ for clear audio in noisy environments. The device is designed to transform your cycling helmet into a cutting-edge smart helmet, ensuring you stay connected and aware during your rides.
Image: Visual representation of Sena BiKom 20's core features.
2. Package Contents
Upon opening your Sena BiKom 20 package, verify that all the following components are included:
- Main BiKom 20 Unit
- Hat Clip Mount
- 2x Strap Mounts (for wide and narrow straps)
- Microphone Sponges (2 included)
- USB-C Charging Cable
- Quick Start Guide
Video: Official unboxing of the Sena BiKom 20, detailing included components.
3. Setup
3.1 Mounting Options
The BiKom 20 offers versatile mounting options to suit various headwear, including cycling helmets and caps. Use the appropriate strap mounts or the hat clip mount for secure attachment.
Image: Demonstrates how the BiKom 20 can be attached to different types of headwear.
3.2 Attaching to Helmet Strap
- Select the appropriate strap mount (wide or narrow) for your helmet strap.
- Thread your helmet strap through the designated slots on the chosen strap mount.
- Securely attach the BiKom 20 unit to the strap mount, ensuring it clicks into place.
- Adjust the position of the unit on the strap so the microphone is comfortably positioned near your mouth.
3.3 Initial Charging
Before first use, fully charge the BiKom 20 unit using the provided USB-C cable. Connect the cable to the charging port on the unit and a standard USB power source. The LED indicator will show charging status.
4. Operating Instructions
4.1 Power On/Off
- To Power On: Press and hold the two top buttons simultaneously for approximately 1 second until you hear a voice prompt.
- To Power Off: Press and hold the two top buttons simultaneously for approximately 1 second until you hear a voice prompt indicating power off.
4.2 Mesh Intercom™ Activation
The BiKom 20 utilizes Mesh Intercom technology for group communication. To activate Mesh Intercom and join a channel:
- Once powered on, press the middle button once to activate Mesh Intercom.
- The unit will announce the channel it is currently on. You can switch channels by pressing the middle button multiple times.
- Ensure all riders are on the same channel for seamless group communication.
Image: Cyclists demonstrating the long-range communication capability of the BiKom 20.
4.3 Microphone Control
The microphone can be easily muted or unmuted by flipping it up or down:
- To Mute: Flip the microphone boom upwards until it clicks into the upright position.
- To Unmute: Flip the microphone boom downwards until it clicks into the speaking position.
Image: Advanced Noise Control ensures clear voice transmission even in noisy environments.
4.4 Bluetooth Pairing (Smartphone)
To pair your BiKom 20 with a smartphone for music, calls, or GPS navigation:
- With the unit powered on, enter Bluetooth pairing mode (refer to the Quick Start Guide for specific button combinations, typically holding a button for several seconds).
- On your smartphone, go to Bluetooth settings and select "Sena BiKom 20" from the list of available devices.
- Once paired, you can manage settings and access additional features via the Sena Cycling App.
Image: Manage your BiKom 20 settings conveniently through the Sena Cycling App on your smartphone.
5. Maintenance
5.1 Cleaning
Regularly clean your BiKom 20 unit with a soft, damp cloth. Avoid using harsh chemicals or abrasive cleaners. Ensure the charging port is free of debris.
5.2 Storage
When not in use for extended periods, store the BiKom 20 in a cool, dry place. It is recommended to charge the unit to about 50% before long-term storage to preserve battery health.
5.3 Firmware Updates
Sena periodically releases firmware updates to improve performance and add new features. Utilize the Sena Cycling App or Sena Device Manager software on your computer for convenient Over-The-Air (OTA) firmware updates.
6. Troubleshooting
6.1 No Power
- Ensure the unit is fully charged. Connect to a power source and check the charging indicator.
- Verify the USB-C cable and power adapter are functioning correctly.
6.2 No Audio / Poor Audio Quality
- Check if the microphone is unmuted (flipped down).
- Ensure the unit is securely attached and positioned correctly on your helmet strap.
- Verify Mesh Intercom is active and on the correct channel.
- For Bluetooth audio, ensure the unit is properly paired with your smartphone and volume is adjusted.
- Consider replacing microphone sponges if they are worn, as this can affect noise cancellation.
6.3 Connectivity Issues
- Mesh Intercom: Ensure all units are within the specified range (0.5 miles) and on the same channel. Obstacles like dense foliage or buildings can reduce range.
- Bluetooth: Re-pair the device with your smartphone if connection is unstable. Ensure no other Bluetooth devices are causing interference.
7. Specifications
| Feature | Detail |
|---|---|
| Brand | Sena |
| Model Name | BiKom |
| Part Number | BIKOM20-02 |
| Item Weight | 0.7 Ounces (approx. 20 grams) |
| Item Dimensions (LxWxH) | 2.13 x 1.06 x 0.55 inches |
| Material | Plastic |
| Communication Range | 0.5 mile (Mesh Intercom) |
| Talk Time | Up to 7 hours |
| Bluetooth Version | 5.2 |
| Noise Control | Advanced Noise Control |
| UPC | 885465021971 |
8. Warranty and Support
8.1 Warranty Information
The Sena BiKom 20 comes with a 2-Year Warranty from the manufacturer, covering defects in materials and workmanship under normal use.
8.2 Optional Protection Plans
Additional protection plans may be available for purchase to extend coverage beyond the standard warranty:
- 2-Year Protection Plan
- 3-Year Protection Plan
- Complete Protect (monthly plan covering eligible purchases)
For detailed terms and conditions of these plans, please refer to the respective plan providers.
8.3 Customer Support
For further assistance, technical support, or warranty claims, please visit the official Sena website or contact their customer service. You can also visit the Sena Store on Amazon for product information and resources.
