1. Introduction
This manual provides detailed instructions for the installation, operation, and maintenance of your Tiandy TC-R3104 H.265 1HDD 4-channel Power over Ethernet (PoE) Network Video Recorder (NVR) from the AK Series. The TC-R3104 NVR is designed to manage and record video streams from IP cameras, offering reliable surveillance for various applications. Please read this manual thoroughly before using the product to ensure proper setup and functionality.
Key Features:
- Supports S+265/H.265/S+264/H.264 video formats for efficient compression.
- Connectable to third-party network cameras.
- Up to 4-channel input with 4 PoE ports.
- Supports live view, storage, and playback of connected cameras at up to 5MP resolution.
- HDMI video output up to 1080p resolution.
- 1 SATA interface for HD storage, supporting up to 6TB per hard drive.
- S+265 compression reduces storage space and costs by up to 75%.
- 1x RJ45 self-adaptive 10/100 Mbps network interface.
- Centralized management for IP cameras, including configuration, data import/export, real-time information display, and upgrades.
- Connectable to smart IP cameras from Tiandy for recording, playback, and backup.
- Supports cloud upgrade.
2. Safety Information
Please observe the following safety precautions to prevent injury and damage to the device:
- Power Supply: Use only the power adapter provided with the device. Ensure the power voltage is stable and matches the NVR's requirements.
- Ventilation: Do not block ventilation openings. Ensure adequate airflow to prevent overheating.
- Environment: Avoid exposing the NVR to extreme temperatures, humidity, dust, or direct sunlight. Do not place heavy objects on the NVR.
- Installation: Install the device on a stable surface. Avoid locations prone to vibration or shock.
- Cleaning: Disconnect power before cleaning. Use a soft, dry cloth. Do not use liquid or aerosol cleaners.
- Servicing: Do not attempt to service the NVR yourself. Refer all servicing to qualified personnel.
3. Package Contents
Verify that all items are present in your package. If any items are missing or damaged, contact your dealer.
- Tiandy TC-R3104 NVR Unit
- Power Adapter
- USB Mouse
- Screw Pack for HDD Installation
- Quick Start Guide (this manual)
4. Product Overview
The Tiandy TC-R3104 NVR is a compact and efficient device designed for managing up to 4 IP cameras. Below are images illustrating the NVR unit and its key interfaces.
4.1 NVR Unit
4.2 Rear Panel and Interfaces
The rear panel of the NVR provides the following interfaces:
- Power Input: DC 48V 1A
- HDMI Output: 1 port for connecting a monitor, supporting up to 1080p resolution.
- VGA Output: 1 port for connecting a monitor.
- Network Interface (LAN): 1x RJ45 self-adaptive 10/100 Mbps Ethernet port for network connection.
- PoE Ports: 4x RJ45 self-adaptive 10/100 Mbps network interfaces for connecting PoE IP cameras.
- USB Ports: 2x USB 2.0 ports for mouse, USB storage devices, or other peripherals.
5. Setup
Follow these steps to set up your Tiandy TC-R3104 NVR.
5.1 Hard Disk Drive (HDD) Installation
The NVR supports one SATA HDD up to 6TB. Ensure the NVR is powered off before installing or removing an HDD.
- Unscrew and remove the NVR's cover.
- Connect the SATA data cable and power cable to the HDD.
- Secure the HDD to the NVR chassis using the provided screws.
- Replace the NVR cover and secure it with screws.
5.2 Connecting Peripherals
- Monitor: Connect a monitor to the NVR's HDMI or VGA output port.
- Mouse: Connect the USB mouse to one of the NVR's USB ports.
- Network: Connect an Ethernet cable from your router/switch to the NVR's LAN port.
- IP Cameras: Connect your PoE IP cameras directly to the NVR's PoE ports using Ethernet cables. The NVR will provide power and data.
- Power: Connect the power adapter to the NVR's power input and then plug it into a power outlet.
5.3 Initial Configuration
Upon first boot, the NVR will guide you through an initial setup wizard. You will typically configure:
- Language: Select your preferred UI language (English, Spanish, Italian, French, Dutch, German, Portuguese).
- Date and Time: Set the correct date, time, and time zone.
- Network Settings: Configure IP address settings (DHCP or Static IP).
- Password: Create a strong password for the administrator account.
- HDD Initialization: Format the newly installed HDD for recording.
- Camera Search: The NVR will automatically search for and add connected IP cameras.
6. Operating the NVR
This section covers the basic operations of your Tiandy NVR.
6.1 Live View
After successful setup, the NVR will display the live video feeds from your connected cameras on the monitor. You can switch between single-camera view and multi-camera grid views (e.g., 1/3/4 screen display).
6.2 Video Recording
The NVR supports various recording modes:
- Continuous Recording: Records video constantly.
- Motion Detection Recording: Records only when motion is detected by the camera.
- Alarm Recording: Records when an alarm event is triggered.
- Schedule Recording: Records according to a predefined schedule.
Configure recording schedules and settings through the NVR's menu interface.
6.3 Playback
To review recorded footage:
- Access the Playback menu from the NVR interface.
- Select the camera(s) and the date/time range for playback.
- Use the playback controls (Play/Pause, Stop, Slow/Speed, Forwards/Backwards 30s) to navigate through the footage.
- The NVR supports multi-channel playback, allowing you to view recordings from multiple cameras simultaneously.
6.4 Smart Features and Applications
The NVR offers advanced features for managing your surveillance system:
- Centralized IP Camera Management: Configure, import/export information, and upgrade IP cameras directly from the NVR.
- Tiandy Smart IP Camera Connectivity: Seamlessly integrate with Tiandy's smart IP cameras for enhanced recording and playback capabilities.
- Cloud Upgrade: Supports firmware upgrades via cloud services for convenient maintenance.
7. Maintenance
Regular maintenance ensures the optimal performance and longevity of your NVR.
7.1 Firmware Update
Periodically check for firmware updates on the official Tiandy website (http://en.tiandy.com) or through the NVR's cloud upgrade feature. Firmware updates can provide new features, bug fixes, and security enhancements. Follow the instructions provided with the firmware update carefully.
7.2 Data Backup
Regularly back up important video footage to an external USB storage device. Access the backup function through the NVR's menu. This helps prevent data loss in case of HDD failure or other unforeseen events.
7.3 System Reset
If you encounter persistent issues, you may perform a factory reset. Be aware that a factory reset will erase all configurations and recordings. Consult the NVR's menu for the reset option.
8. Troubleshooting
This section provides solutions to common issues you might encounter with your NVR.
| Problem | Possible Cause | Solution |
|---|---|---|
| No video output on monitor | Loose HDMI/VGA cable; Incorrect input selected on monitor; NVR not powered on. | Check cable connections; Select correct input on monitor; Verify NVR power. |
| Cameras not displaying | Camera not powered; Network cable issue; IP conflict; Camera not added to NVR. | Check PoE connection; Verify network cables; Check IP addresses; Add cameras via NVR interface. |
| No recording | HDD not installed/formatted; Recording schedule not set; Disk full. | Install/format HDD; Configure recording schedule; Check disk space. |
| Network Disconnected alert | Ethernet cable disconnected; Router/switch issue; Incorrect network settings. | Check Ethernet cable; Verify router/switch status; Review NVR network settings. |
| Disk R/W error | HDD failure; Loose SATA connection. | Check SATA cables; Replace HDD if faulty. |
| PoE Overloaded | Total power consumption of connected cameras exceeds NVR's PoE budget. | Reduce the number of connected cameras or use cameras with lower power consumption. |
9. Specifications
Detailed technical specifications for the Tiandy TC-R3104 NVR.
| Category | Parameter | Value |
|---|---|---|
| Video and Audio | Access Channel | 4 |
| Incoming Bandwidth | 60Mbps | |
| Outgoing Bandwidth | 40Mbps | |
| Resolution | 5MP/4MP/3MP/1080P/UXGA/720P/VGA/4CIF/DCIF/2CIF/CIF/QCIF | |
| Preview decoding capability | 5MP*1,4MP*1,3MP*1,1080P*2,720P*4,4CIF*4 | |
| Playback decoding capability | 5MP*1,4MP*1,3MP*1,1080P*2,720P*4 | |
| Video Output | 1*HDMI | |
| HDMI Output | 1024*768(60Hz),1280*720(50Hz/60Hz),1280*800(60Hz),1440*900(60Hz),1920*1080(50Hz/60Hz) | |
| VGA Output | N/A | |
| Multi-screen Display | 1/3/4 | |
| Third-party Camera Access | ONVIF, RTSP | |
| Audio Input | N/A | |
| Audio Output | N/A | |
| Two-Way Audio | N/A | |
| Liveview display | N/A | |
| Compression | Video | S+265; H.265; S+264; H.264 |
| Audio | G711A; G711U; AAC; ADPCM_DIV4 | |
| Stream Type | Video; Video & Audio | |
| Network | Network Protocol | ARP; DDNS; DHCP; DNS; HTTP; ICMP; IGMP; IPv4; IPv6; NTP; RTP; RTCP; RTSP; SSH; TCP/IP; UDP; UPnP |
| Mobile Phone Access | Android; iOS; P2P_A | |
| System Compatibility | CGI; SDK | |
| Web | IE10+; Firefox52+; Edge89+; Safari11+; Chrome57+ | |
| Record Playback | Multi-channel Playback | 4 |
| Record Mode | Alarm recording; Schedule recording | |
| Storage | Local HDD | |
| Backup | USB storage device | |
| Playback Function | Play/Pause/Stop/Slow/Speed/Backwards 30s/Forwards 30s/Full screen/backup (Video Editing) | |
| Alarm | General Alarm | Motion; Mask Alarm; Video Loss |
| Alert Alarm | IP Conflict; MAC Conflict; Network Disconnected; No disk; Illegal Access; Disk Full; Disk R/W error; Video Abnormal; Abnormal found in smart of disk; Abnormal temperature of the disk; POE overloaded; IPC voltage abnormal; RTC failure | |
| Intelligent Analytics | VCA Detection by Camera | Advanced Intelligence |
| VCA Search | N/A | |
| Face Detection by Camera | N/A | |
| Performance | N/A | |
| Face Attributes | N/A | |
| Face Picture Library | N/A | |
| External Port | HDD | 1 SATA ports, up to 6TB for a single HDD. The maximum HDD capacity varies with environment temperature |
| Disk Group | N/A | |
| RAID | N/A | |
| eSATA | N/A | |
| USB | 2*USB2.0 | |
| HDMI | 1*HDMI | |
| VGA | N/A | |
| RJ-45 | 1*RJ-45,10/100 Mbps self-adaptive Ethernet port | |
| SATA | 1 SATA interface | |
| RS232 | N/A | |
| RS485 | N/A | |
| Alarm I/O | N/A | |
| POE | POE Interface | 4× RJ45 self-adaptive 10/100 Mbps network interface |
| POE Gross Power | 28W | |
| Power per POE Port | 28W | |
| Max Current per POE Port | 600mA | |
| General Parameter | UI Language | English; Spanish; Italian; French; Dutch; German; Portuguese |
| Power Supply | DC48V 1A | |
| Power Consumption | <10W (without HDD & without POE) | |
| Net Weight | 0.85kg | |
| Gross Weight | 0.85kg | |
| Boundary Dimensions (L×W×H) | 200(L)×200(W)×43(H)mm | |
| Package Dimensions (L×W×H) | 315(L)×70(W)×235(H)mm | |
| Operating Temperature | -10℃～+55℃ | |
| Operating Humidity | 10%～90%RH | |
| Storage Temperature | -10℃～+55℃ | |
| Storage Humidity | 10%～90%RH | |
| Package Kit | Network Video Recorder; Screw pack; Mouse; Power adapter |
10. Warranty and Support
For warranty information, technical support, and further assistance, please refer to the official Tiandy website or contact your local distributor.
Official Website: http://en.tiandy.com
Tiandy Technologies Co.,Ltd. is committed to providing high-quality products and customer service. Please retain your purchase receipt for warranty purposes.
