Introduction
This manual provides detailed instructions for the setup, operation, and maintenance of your Hiwill HiElite A21 2.1CH Dolby Atmos Soundbar with Subwoofer. Please read this manual thoroughly before using the product to ensure proper functionality and to maximize your audio experience. The HiElite A21 is designed to enhance your home theater experience with immersive 3D Spatial Audio powered by Dolby Atmos, delivering precise sound positioning and rich, powerful bass.
Package Contents
Verify that all items listed below are included in your package:
- Soundbar
- Wired Subwoofer
- Remote Control (with batteries)
- Power Adapter
- HDMI ARC/eARC Cable
- Digital Optical Cable
- Stereo 3.5mm to 3.5mm Audio Cable
- Wall Mounted Kit
- User Manual
Setup Guide
1. Physical Connections
Before connecting to your TV, ensure the subwoofer is properly connected to the soundbar and both units are powered.
- Connect the wired subwoofer to the soundbar by plugging the BASS INPUT cable (fixed on the subwoofer) into the BASS OUT port on the soundbar.
- Plug one end of the power adapter into the DC IN port on the soundbar and the other end into a power outlet.
2. Connecting to Your TV
The Hiwill HiElite A21 offers multiple connection options. For the best audio quality and Dolby Atmos support, HDMI eARC is recommended.
- HDMI eARC/ARC: Connect one end of the provided HDMI cable to the HDMI eARC/ARC port on your TV and the other end to the eARC/ARC port on the soundbar. This connection allows for high-resolution audio and TV remote control integration.
- Optical: Use the Digital Optical Cable to connect the soundbar's OPTICAL port to your TV's optical output.
- Bluetooth: For wireless audio streaming, pair your device (e.g., smartphone, tablet) with the soundbar via Bluetooth 5.3.
- AUX: Use the 3.5mm audio cable to connect the soundbar's AUX port to your device's audio output.
- USB: The USB port can be used for firmware updates.
3. Wall Mounting (Optional)
The included wall mount kit allows for flexible placement. Refer to the separate wall mounting instructions provided in the package for detailed steps.
Operation
1. Remote Control Functions
The included remote control provides full command over your soundbar's settings:
- Power: Turn the soundbar on or off.
- Volume: Adjust the overall volume level.
- EQ Modes: Select from three optimized equalizer modes: Music (for dynamic stereo effects), Movie (for immersive cinematic sound), and News (for clear vocals).
- Bass/Treble Adjustment: Fine-tune bass and treble levels independently (12 adjustable levels each) to suit your preference.
- Input Selection: Switch between HDMI eARC/ARC, Optical, Bluetooth, and AUX inputs.
2. Dolby Atmos Sound
Experience audio like never before with 3D Spatial Audio powered by Dolby Atmos. This technology offers an immersive three-dimensional sound experience that transcends traditional surround sound systems, placing sounds precisely around you.
3. Firmware Updates
Hiwill is committed to providing continuous firmware updates to ensure optimal device performance, fix issues, and introduce new features. Contact customer service to obtain the latest firmware.
Firmware Update Process:
- Download the firmware file (e.g., `spupdate.bin`) and place it in the root directory of a USB flash drive.
- Turn the soundbar on (or restart it) and switch to USB mode.
- Insert the USB flash drive into the soundbar's USB port.
- Press and hold the [Play/Pause] button on the remote control until a number is displayed, counting up to 99.
- When "HI" appears on the display, the firmware update is successful.
- After installation, unplug the power supply, wait a few seconds, and then plug it back in. This ensures the firmware is fully applied.
- Finally, restart the soundbar to enjoy the upgraded sound.
4. Display Features
The soundbar's display automatically turns off after 30 seconds to reduce glare and enhance the viewing experience.
Care and Maintenance
To ensure the longevity and optimal performance of your Hiwill soundbar, follow these maintenance guidelines:
- Cleaning: Gently wipe the surfaces of the soundbar and subwoofer with a soft, dry cloth. Avoid using abrasive cleaners, waxes, or solvents as they may damage the finish.
- Placement: Place the soundbar and subwoofer on a stable, flat surface. Ensure adequate ventilation around the units to prevent overheating. Avoid direct sunlight, heat sources, and areas with high humidity.
- Power: Unplug the power adapter from the wall outlet if the unit will not be used for an extended period.
- Handling: Handle the units with care. Avoid dropping or subjecting them to strong impacts.
Troubleshooting
If you encounter any issues with your Hiwill soundbar, refer to the following common troubleshooting steps:
- No Sound:
- Ensure the soundbar and TV are powered on and not muted.
- Verify the correct input source is selected on the soundbar (e.g., HDMI eARC, Optical, Bluetooth).
- Check all cable connections (HDMI, Optical, AUX) are secure.
- If using HDMI eARC/ARC, ensure your TV's audio output settings are set to 'PASSTHROUGH' or 'External Speaker'.
- Poor Sound Quality / Unclear Dialogue:
- Adjust the bass and treble settings using the remote control.
- Try different EQ modes (Music, Movie, News) to see if one improves the audio for your content.
- Ensure the subwoofer is properly connected and powered.
- Check for any obstructions between the soundbar and your listening position.
- Remote Control Not Responding:
- Replace the batteries in the remote control.
- Ensure there are no obstructions between the remote and the soundbar.
- LED Display Brightness:
- The display is designed to automatically turn off after 30 seconds. If it remains on and is too bright, ensure your firmware is up to date, as recent updates include reduced display brightness.
- Firmware Update Issues:
- Ensure the firmware file is named correctly (`spupdate.bin`) and placed in the root directory of the USB drive.
- Confirm the soundbar is in USB mode before inserting the flash drive.
- If issues persist, contact customer support for assistance.
Technical Specifications
| Feature | Specification |
|---|---|
| Model Name | HiElite A21 |
| Speaker Type | Soundbar |
| Surround Sound Channel Configuration | 2.1 |
| Speaker Maximum Output Power | 200 Watts |
| Audio Output Mode | Dolby Atmos, Surround |
| Connectivity Technology | Auxiliary, Bluetooth 5.3, HDMI eARC/ARC, Optical, USB |
| Bluetooth Range | 10 Meters |
| Subwoofer Diameter | 5.25 Inches |
| Subwoofer Connectivity Technology | Wired |
| Control Method | Remote |
| Product Dimensions | 4.45"D x 16.38"W x 2.36"H |
| Item Weight | 10.41 pounds |
| Power Source | Corded Electric |
| Frequency Response | 20 KHz |
| Manufacturer | Hiwill |
Warranty and Customer Support
Your Hiwill HiElite A21 Soundbar comes with a Limited Warranty. For specific details regarding warranty coverage, please refer to the warranty information included in your package.
Hiwill is dedicated to providing lifetime friendly customer service. If you have any questions, require technical assistance, or need to obtain the latest firmware, please do not hesitate to contact our support team.
For more information and support, visit the official Hiwill Store on Amazon.
