Grandstream HT802 V2 2 FXS Port Analog Telephone Adapter User Manual

1. Introduction

The Grandstream HT802 V2 is a 2-port Analog Telephone Adapter (ATA) designed to provide a high-quality and manageable IP telephony solution for both residential and office environments. This device allows users to integrate traditional analog phones with Voice over IP (VoIP) services, leveraging advanced VoIP functionality, security protection, and auto-provisioning options.

Key features include:

• Supports 2 SIP profiles through 2 FXS ports and a single 10/100Mbps network port.
• TLS and SRTP security encryption technology for call and account protection.
• Automated provisioning options, including TR-069 and XML config files.
• LED indicators for Power, Network, Phone 1, and Phone 2 status.
• Supports 3-way voice conferencing.
• Failover SIP server functionality for automatic switching to a secondary server.
• Supports T.38 Fax for Fax-over-IP.
• Compatible with a wide range of caller ID formats.
• Zero Configuration provisioning with Grandstream’s UCM series of IP PBXs.

Figure 1: Front view of the Grandstream HT802 V2 ATA.

2. Setup Guide

2.1 Package Contents

Ensure all items are present in your package:

• Grandstream HT802 V2 Analog Telephone Adapter
• Power adapter
• Ethernet cable (may vary by region/retailer)
• Quick Installation Guide (may vary by region/retailer)

2.2 Physical Connection

Follow these steps to connect your HT802 V2:

1. Connect to Network: Insert one end of an Ethernet cable into the NET port on the back of the HT802 V2 and the other end into an available LAN port on your router or network switch.
2. Connect Analog Phones: Connect your analog telephone(s) to the PHONE1 and/or PHONE2 FXS ports on the back of the HT802 V2 using standard RJ11 phone cables.
3. Connect Power: Plug the power adapter into the power port on the back of the HT802 V2, then plug the adapter into a power outlet.
4. Power On: The device will automatically power on. Observe the LED indicators on the top panel. The POWER LED should be solid blue, and the NET LED should indicate network activity.

Figure 2: Rear view of the HT802 V2, highlighting the NET, PHONE1, PHONE2, and power ports.

2.3 Initial Configuration

After physical connection, the device will attempt to obtain an IP address via DHCP. To access the web configuration interface:

1. Find IP Address: Connect an analog phone to the PHONE1 port. Dial *** (three asterisks) to access the IVR menu. Press 02 to hear the device's IP address.
2. Access Web Interface: Open a web browser on a computer connected to the same network. Enter the IP address obtained in step 1 into the browser's address bar.
3. Login: The default username is "admin" and the default password is "admin". It is highly recommended to change the default password immediately for security.
4. Configure SIP Account: Navigate to the FXS Port 1/2 settings to configure your SIP account details provided by your VoIP service provider. This typically includes SIP Server, SIP User ID, Authenticate ID, and Authenticate Password.

3. Operating Instructions

3.1 Making and Receiving Calls

• Making a Call: Pick up the handset of your analog phone. You should hear a dial tone. Dial the desired phone number and wait for the call to connect.
• Receiving a Call: When your phone rings, pick up the handset to answer the call.

3.2 3-Way Conferencing

To initiate a 3-way conference call:

1. Establish a call with the first party.
2. Press the Flash button (or R button) on your analog phone. You will hear a new dial tone.
3. Dial the second party's number.
4. Once the second party answers, press the Flash button (or R button) again to join all three parties into a conference call.

3.3 Fax-over-IP (T.38)

The HT802 V2 supports T.38 Fax for reliable Fax-over-IP transmission. Ensure your VoIP service provider also supports T.38 and that the feature is enabled in the device's web configuration under the FXS Port settings.

4. Maintenance

4.1 Firmware Updates

Grandstream regularly releases firmware updates to improve performance, add features, and address security vulnerabilities. It is recommended to periodically check the Grandstream website for the latest firmware for your HT802 V2 and follow their instructions for updating.

4.2 Factory Reset

A factory reset will restore the device to its default settings, erasing all custom configurations. This can be useful for troubleshooting or preparing the device for redeployment.

• Via Web Interface: Navigate to the "Maintenance" or "System" section in the web configuration interface and look for a "Factory Reset" option.
• Via Reset Button: With the device powered on, use a paperclip or a similar pointed object to press and hold the RESET button (located on the back panel, next to the power port) for approximately 7-10 seconds. Release the button when the LEDs start flashing. The device will reboot with factory default settings.

5. Troubleshooting

This section addresses common issues you might encounter with your HT802 V2.

5.1 LED Indicator Status

5.2 Common Issues

• No Dial Tone:
  • Check if the POWER and NET LEDs are solid blue.
  • Verify the Ethernet cable connection to your router.
  • Ensure the analog phone is correctly plugged into the FXS port.
  • Confirm SIP account registration status in the web interface (PHONE LED should be solid blue).
• Cannot Make/Receive Calls:
  • Check SIP account configuration (SIP server, user ID, password).
  • Verify network connectivity.
  • Ensure your VoIP service is active and not experiencing outages.
  • Check firewall settings if calls are blocked.
• Poor Voice Quality:
  • Check your internet connection speed and stability.
  • Ensure Quality of Service (QoS) is properly configured on your router, prioritizing VoIP traffic.
  • Try a different Ethernet cable.

6. Specifications

Below are the technical specifications for the Grandstream HT802 V2:

7. Warranty and Support

For detailed warranty information, please refer to the warranty card included with your product or visit the official Grandstream website. Grandstream provides technical support and resources for their products.

Online Resources:

• Grandstream Official Website: www.grandstream.com
• Product Support Page: Look for the HT802 V2 on the Grandstream support section for FAQs, firmware, and additional documentation.

When contacting support, please have your device's serial number and purchase information ready.