CG MOBILE GUTWSXMCCLP

CG Mobile Guess Charm TWS Wireless Earphones User Manual

Model: GUTWSXMCCLP

Introduction

Thank you for purchasing the CG Mobile Guess Charm TWS Wireless Earphones. This manual provides detailed instructions on how to set up, operate, maintain, and troubleshoot your new earphones. Please read this manual carefully before use to ensure proper functionality and longevity of your device.

Safety Information

  • Do not expose the earphones or charging case to extreme temperatures, humidity, or liquids.
  • Avoid dropping or subjecting the device to strong impacts.
  • Do not attempt to disassemble or repair the device yourself. Refer to qualified service personnel.
  • Keep out of reach of children.
  • Use only the provided or recommended charging cables and adapters.
  • Prolonged listening at high volume levels may cause hearing damage. Adjust volume to a safe level.

Package Contents

Verify that all items are present in your package:

  • CG Mobile Guess Charm TWS Wireless Earphones (Left and Right)
  • Charging Case
  • USB Charging Cable
  • User Manual (this document)
Packaging of CG Mobile Guess Charm TWS Wireless Earphones

Image: The product packaging, showing the wireless earbuds and charging case inside, along with product information on the box.

Product Overview

Familiarize yourself with the components of your Guess Charm TWS Wireless Earphones.

CG Mobile Guess Charm TWS Wireless Earphones and open charging case

Image: The pink charging case is open, revealing one earphone inside and the other earphone placed beside it. A gold Guess charm is attached to the case.

Individual CG Mobile Guess Charm TWS Wireless Earphones

Image: A close-up view of the left and right pink Guess Charm TWS wireless earphones, showing their design and the Guess logo on the stem.

Components:

  • Earphones: Left and Right earbuds with integrated touch controls and microphones.
  • Charging Case: Portable case for charging and storing the earphones. Features LED indicators for battery status.
  • Charging Port: USB-C port located on the charging case for power input.
  • Guess Charm: Decorative charm attached to the charging case.

Setup

1. Charging the Earphones and Case:

Before first use, fully charge the earphones and the charging case.

  1. Place both earphones into the charging case. Ensure they are correctly seated in their respective slots.
  2. Connect the USB charging cable to the USB-C port on the charging case and the other end to a compatible USB power source (e.g., computer USB port, wall adapter).
  3. The LED indicators on the charging case will illuminate to show charging status. Once fully charged, the indicators may change color or turn off.
  4. A full charge typically takes approximately 1.5 hours for the case and earphones.
CG Mobile Guess Charm TWS Wireless Earphones inside charging case

Image: The pink charging case is open, with both earphones securely placed inside their charging cradles. Three small LED indicator lights are visible above the Guess logo.

2. Pairing with a Device:

The earphones will automatically enter pairing mode when taken out of the charging case.

  1. Ensure the earphones are charged.
  2. Open the charging case and remove both earphones. They will automatically power on and attempt to pair with each other.
  3. On your device (smartphone, tablet, computer), enable Bluetooth.
  4. Search for available Bluetooth devices. You should see "Guess Charm TWS" or a similar name in the list.
  5. Select "Guess Charm TWS" to connect. Once connected, you will hear an audible confirmation, and the earphone indicator lights may change.
  6. If pairing fails, place the earphones back into the case, close the lid, wait a few seconds, and then repeat the steps.

Operating Instructions

Power On/Off:

  • Power On: Open the charging case and remove the earphones. They will power on automatically.
  • Power Off: Place the earphones back into the charging case and close the lid. They will power off automatically and begin charging.

Music Playback Controls:

The earphones feature touch-sensitive controls. Specific functions may vary slightly depending on your device and operating system.

  • Play/Pause: Single tap on either earphone.
  • Next Track: Double tap on the right earphone.
  • Previous Track: Double tap on the left earphone.
  • Volume Up: Triple tap on the right earphone.
  • Volume Down: Triple tap on the left earphone.

Call Management:

  • Answer/End Call: Single tap on either earphone during an incoming call.
  • Reject Call: Press and hold either earphone for 2 seconds during an incoming call.

Voice Assistant:

  • Activate Voice Assistant: Press and hold either earphone for 3 seconds.

Active Noise Cancellation (ANC):

The earphones are equipped with Active Noise Cancellation. The method to toggle ANC may vary. Typically, it involves a long press or specific tap sequence on one of the earphones, or it might be controlled via a connected app if available. Refer to the manufacturer's official website or app for specific instructions on ANC activation for this model.

Maintenance

Cleaning:

  • Use a soft, dry, lint-free cloth to clean the earphones and charging case.
  • Do not use abrasive cleaners, alcohol, or chemical solvents.
  • Gently clean the charging contacts on both the earphones and the case to ensure proper connection.

Storage:

  • When not in use, store the earphones in their charging case to protect them and keep them charged.
  • Store the device in a cool, dry place, away from direct sunlight and extreme temperatures.

Battery Care:

  • To preserve battery life, avoid fully discharging the earphones and case frequently.
  • Charge the device regularly, even if not in frequent use.

Troubleshooting

ProblemPossible Solution
Earphones not pairing with device.
  • Ensure earphones are fully charged.
  • Place earphones back in case, close lid, then remove to re-enter pairing mode.
  • Turn off and on Bluetooth on your device.
  • Forget "Guess Charm TWS" from your device's Bluetooth list and try pairing again.
  • Ensure no other devices are actively connected to the earphones.
Only one earphone playing sound.
  • Place both earphones back into the charging case, close the lid, and then remove them simultaneously.
  • Ensure both earphones are charged.
  • Reset the earphones (refer to manufacturer's website for specific reset instructions if needed).
Earphones not charging.
  • Ensure the charging cable is securely connected to both the case and the power source.
  • Try a different USB charging cable or power adapter.
  • Clean the charging contacts on the earphones and inside the case.
Poor sound quality or disconnections.
  • Ensure the earphones are within the Bluetooth range of your device (typically 10 meters/33 feet).
  • Reduce interference by moving away from other wireless devices or strong electromagnetic fields.
  • Check for any obstructions between the earphones and your device.
  • Ensure the earphones are clean and free of debris.

Specifications

FeatureDetail
Model NameDEFAULT
Model NumberGUTWSXMCCLP
BrandCG MOBILE
MaterialSilicone
Item Weight100 Grams
Product Dimensions10 x 5 x 3 cm
Water Resistance LevelNot Water Resistant
Noise ControlActive Noise Cancellation
Special FeaturesAuthentic Item, Brand New with original box, Easy to Use, Lightweight, User-Friendly
Batteries IncludedNo
Batteries RequiredNo
ManufacturerCG Mobile
Date First AvailableJan. 27 2025

Warranty and Support

CG Mobile products are designed and manufactured to the highest quality standards. For information regarding warranty coverage, terms, and conditions, please refer to the warranty card included with your product or visit the official CG Mobile website.

If you encounter any issues not covered in this manual or require further assistance, please contact CG Mobile customer support through their official channels. You can often find contact information on the product packaging, the manufacturer's website, or the retailer's support page.

For more information, you may visit the CG MOBILE Store on Amazon.

© 2025 CG Mobile. All rights reserved.