Introduction
Thank you for purchasing the CG Mobile Guess Charm TWS Wireless Earphones. This manual provides detailed instructions on how to set up, operate, maintain, and troubleshoot your new earphones. Please read this manual carefully before use to ensure proper functionality and longevity of your device.
Safety Information
- Do not expose the earphones or charging case to extreme temperatures, humidity, or liquids.
- Avoid dropping or subjecting the device to strong impacts.
- Do not attempt to disassemble or repair the device yourself. Refer to qualified service personnel.
- Keep out of reach of children.
- Use only the provided or recommended charging cables and adapters.
- Prolonged listening at high volume levels may cause hearing damage. Adjust volume to a safe level.
Package Contents
Verify that all items are present in your package:
- CG Mobile Guess Charm TWS Wireless Earphones (Left and Right)
- Charging Case
- USB Charging Cable
- User Manual (this document)

Image: The product packaging, showing the wireless earbuds and charging case inside, along with product information on the box.
Product Overview
Familiarize yourself with the components of your Guess Charm TWS Wireless Earphones.

Image: The pink charging case is open, revealing one earphone inside and the other earphone placed beside it. A gold Guess charm is attached to the case.

Image: A close-up view of the left and right pink Guess Charm TWS wireless earphones, showing their design and the Guess logo on the stem.
Components:
- Earphones: Left and Right earbuds with integrated touch controls and microphones.
- Charging Case: Portable case for charging and storing the earphones. Features LED indicators for battery status.
- Charging Port: USB-C port located on the charging case for power input.
- Guess Charm: Decorative charm attached to the charging case.
Setup
1. Charging the Earphones and Case:
Before first use, fully charge the earphones and the charging case.
- Place both earphones into the charging case. Ensure they are correctly seated in their respective slots.
- Connect the USB charging cable to the USB-C port on the charging case and the other end to a compatible USB power source (e.g., computer USB port, wall adapter).
- The LED indicators on the charging case will illuminate to show charging status. Once fully charged, the indicators may change color or turn off.
- A full charge typically takes approximately 1.5 hours for the case and earphones.

Image: The pink charging case is open, with both earphones securely placed inside their charging cradles. Three small LED indicator lights are visible above the Guess logo.
2. Pairing with a Device:
The earphones will automatically enter pairing mode when taken out of the charging case.
- Ensure the earphones are charged.
- Open the charging case and remove both earphones. They will automatically power on and attempt to pair with each other.
- On your device (smartphone, tablet, computer), enable Bluetooth.
- Search for available Bluetooth devices. You should see "Guess Charm TWS" or a similar name in the list.
- Select "Guess Charm TWS" to connect. Once connected, you will hear an audible confirmation, and the earphone indicator lights may change.
- If pairing fails, place the earphones back into the case, close the lid, wait a few seconds, and then repeat the steps.
Operating Instructions
Power On/Off:
- Power On: Open the charging case and remove the earphones. They will power on automatically.
- Power Off: Place the earphones back into the charging case and close the lid. They will power off automatically and begin charging.
Music Playback Controls:
The earphones feature touch-sensitive controls. Specific functions may vary slightly depending on your device and operating system.
- Play/Pause: Single tap on either earphone.
- Next Track: Double tap on the right earphone.
- Previous Track: Double tap on the left earphone.
- Volume Up: Triple tap on the right earphone.
- Volume Down: Triple tap on the left earphone.
Call Management:
- Answer/End Call: Single tap on either earphone during an incoming call.
- Reject Call: Press and hold either earphone for 2 seconds during an incoming call.
Voice Assistant:
- Activate Voice Assistant: Press and hold either earphone for 3 seconds.
Active Noise Cancellation (ANC):
The earphones are equipped with Active Noise Cancellation. The method to toggle ANC may vary. Typically, it involves a long press or specific tap sequence on one of the earphones, or it might be controlled via a connected app if available. Refer to the manufacturer's official website or app for specific instructions on ANC activation for this model.
Maintenance
Cleaning:
- Use a soft, dry, lint-free cloth to clean the earphones and charging case.
- Do not use abrasive cleaners, alcohol, or chemical solvents.
- Gently clean the charging contacts on both the earphones and the case to ensure proper connection.
Storage:
- When not in use, store the earphones in their charging case to protect them and keep them charged.
- Store the device in a cool, dry place, away from direct sunlight and extreme temperatures.
Battery Care:
- To preserve battery life, avoid fully discharging the earphones and case frequently.
- Charge the device regularly, even if not in frequent use.
Troubleshooting
| Problem | Possible Solution |
|---|---|
| Earphones not pairing with device. |
|
| Only one earphone playing sound. |
|
| Earphones not charging. |
|
| Poor sound quality or disconnections. |
|
Specifications
| Feature | Detail |
|---|---|
| Model Name | DEFAULT |
| Model Number | GUTWSXMCCLP |
| Brand | CG MOBILE |
| Material | Silicone |
| Item Weight | 100 Grams |
| Product Dimensions | 10 x 5 x 3 cm |
| Water Resistance Level | Not Water Resistant |
| Noise Control | Active Noise Cancellation |
| Special Features | Authentic Item, Brand New with original box, Easy to Use, Lightweight, User-Friendly |
| Batteries Included | No |
| Batteries Required | No |
| Manufacturer | CG Mobile |
| Date First Available | Jan. 27 2025 |
Warranty and Support
CG Mobile products are designed and manufactured to the highest quality standards. For information regarding warranty coverage, terms, and conditions, please refer to the warranty card included with your product or visit the official CG Mobile website.
If you encounter any issues not covered in this manual or require further assistance, please contact CG Mobile customer support through their official channels. You can often find contact information on the product packaging, the manufacturer's website, or the retailer's support page.
For more information, you may visit the CG MOBILE Store on Amazon.