1. Introduction
This manual provides comprehensive instructions for the SYNCO XTALK Link Wireless Intercom Headset System. It covers product features, setup, operation, maintenance, troubleshooting, and technical specifications. Please read this manual thoroughly before using the product to ensure proper operation and to maximize its lifespan.
2. Product Overview
2.1 Components
The SYNCO XTALK Link system typically includes the following components:
- SYNCO Link Unit (main device)
- Replaceable Battery
- USB Type-C Charging Cable
- User Manual (this document)
- Compatible with SYNCO Xtalk Headsets (XPro, XMax models)
2.2 Key Features
The SYNCO XTALK Link Wireless Intercom Headset System offers advanced features for professional communication:
- Decentralized Full Duplex System: Allows any remote unit to be set as master or to build two independent groups without a central hub, ensuring uninterrupted communication. Supports up to 5 simultaneous speakers (X5 model).
- Stable 2.4 GHz Frequency: Provides reliable and secure communication up to 350 meters (1148 feet) Line of Sight (LOS), with fast connection response.
- Extended Battery Life: Unique low-power design and replaceable battery provide up to 24 hours of working time. Each battery recharges in approximately 2.5 hours. Type-C power function enhances operational time.
- Clear Audio Quality: Incorporates advanced AEC (Acoustic Echo Cancellation) technology with a 150Hz-7kHz ultra-wideband noise reduction, effectively eliminating echoes, reverberation, and ambient noise.
- 3.5mm Monitoring Port: Exclusive port for real-time audio monitoring from external devices like cameras and recorders, ideal for field control personnel.
2.3 Product Diagram

Figure 1: SYNCO XTALK Link Wireless Intercom Headset System. The image displays two black wireless intercom units with antennas. The larger unit is in the foreground, showing a display screen and control buttons labeled 'A' and 'B', along with '+' and '-' buttons. The smaller unit is in the background, also with a display and buttons. Both units have "SYNCO" branding and "Xtalk" in red.
3. Setup
3.1 Charging the Battery
- Ensure the unit is powered off before charging.
- Connect the USB Type-C charging cable to the charging port on the SYNCO Link unit.
- Connect the other end of the cable to a compatible USB power adapter (e.g., 5V/1A) or a computer USB port.
- The charging indicator light will illuminate. A full charge typically takes approximately 2.5 hours.
- Once fully charged, the indicator light may change color or turn off. Disconnect the charging cable.
3.2 Powering On/Off
- Power On: Press and hold the power button (refer to device diagram for location) for a few seconds until the display screen illuminates.
- Power Off: Press and hold the power button for a few seconds until the display screen turns off.
3.3 Pairing and Grouping
The SYNCO XTALK Link system is designed for decentralized operation. Refer to the on-screen menu and specific button functions (A, B, +, -) for detailed pairing and grouping procedures.
- Master Unit Selection: Any remote unit can be designated as the master. Follow the on-screen prompts to select or change the master unit.
- Group Formation: The system supports forming two independent groups. Use the control buttons to assign units to Group A or Group B as needed for your communication setup.
- Connection Range: Maintain units within the optimal 350m (1148ft) Line of Sight (LOS) range for stable communication.
4. Operating Instructions
4.1 Basic Communication
- Once units are paired and grouped, communication is full-duplex, meaning all connected users can speak and listen simultaneously.
- Ensure the microphone on your connected headset (e.g., XPro, XMax) is properly positioned for clear audio capture.
- Adjust volume levels using the '+' and '-' buttons on the SYNCO Link unit or connected headset.
4.2 Real-time Monitoring (3.5mm Port)
The SYNCO XTALK Link features a 3.5mm audio port for real-time monitoring of external audio sources.
- Locate the 3.5mm audio input port on the SYNCO Link unit.
- Connect an audio cable from the output of your external device (e.g., camera, audio recorder) to this port.
- Audio from the external device will be mixed into the intercom communication, allowing users to monitor both the team's conversation and the external audio feed simultaneously.
4.3 Advanced Settings
The SYNCO Link unit may offer additional settings accessible via its display and control buttons. These can include:
- Microphone gain adjustment
- Noise reduction level (AEC) settings
- Channel selection (if applicable)
- Firmware updates (refer to troubleshooting for more details)
Consult the on-screen menu for specific navigation and adjustment procedures.
5. Maintenance
5.1 Cleaning
- Wipe the unit with a soft, dry cloth.
- Do not use harsh chemicals, cleaning solvents, or strong detergents.
- Avoid getting moisture into any openings.
5.2 Battery Care
- Charge the battery fully before first use.
- For long-term storage, charge the battery to approximately 50% and store in a cool, dry place.
- Avoid extreme temperatures, which can degrade battery performance and lifespan.
- The battery is replaceable; contact SYNCO support for replacement options if needed.
5.3 Storage
Store the SYNCO XTALK Link system in a dry, dust-free environment away from direct sunlight and extreme temperatures.
6. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No power/Unit does not turn on | Battery is depleted or not properly inserted. | Charge the battery fully. Ensure the battery is correctly inserted. |
| No audio or poor audio quality | Out of range, interference, incorrect volume, or microphone issue. | Move closer to other units. Check for sources of 2.4 GHz interference. Adjust volume. Ensure microphone is not muted and is positioned correctly. |
| Units not pairing/connecting | Incorrect pairing procedure, units too far apart, or firmware mismatch. | Repeat the pairing process as per section 3.3. Ensure units are within range. Check for available firmware updates from SYNCO's official website, as updates can resolve connectivity issues (as noted in customer feedback). |
| Short battery life | Battery degradation or frequent use at high volume. | Ensure battery is fully charged. Consider replacing the battery if it's old or heavily used. Reduce volume if possible. |
| External audio monitoring not working | Incorrect cable connection or external device output issue. | Verify the 3.5mm cable is securely connected to both the SYNCO Link and the external device. Check the audio output settings on the external device. |
7. Specifications
| Feature | Detail |
|---|---|
| Model Name | SY-LINK |
| Model Number | SY-XTALK-LINK |
| Brand | SYNCO |
| Connectivity Technology | 2.4 GHz Full Duplex Wireless |
| Control Method | Remote Control (via unit buttons) |
| Operating Range | Up to 350m / 1148ft (Line of Sight) |
| Battery Life | Up to 24 hours |
| Battery Recharge Time | Approx. 2.5 hours |
| Audio Frequency Response | 150Hz-7kHz (with AEC noise reduction) |
| Ear Placement | Open Ear (for compatible headsets) |
| Form Factor | Circum-Auricular (for compatible headsets) |
| Compatible Devices | SYNCO Xtalk Headsets (XPro, XMax models) |
| Included Components | SYNCO Link unit |
| Color | Black |
| Specific Uses | Event management, filmmaking, outdoor activities |
8. Warranty and Support
For information regarding warranty coverage, technical support, or service, please contact SYNCO customer service directly. Refer to the product packaging or SYNCO's official website for the most up-to-date contact information and warranty terms.
When contacting support, please have your product model number (SY-XTALK-LINK) and purchase details readily available.





