1. Introduction
Thank you for choosing the Xiaomi CW500 Outdoor Dual Lens Surveillance Camera. This device is designed to provide reliable and comprehensive outdoor security monitoring with advanced features. Please read this manual carefully before installation and operation to ensure proper use and to maximize the camera's performance and longevity.
2. Product Overview
The Xiaomi CW500 features an innovative dual-lens design, offering enhanced surveillance capabilities. It delivers high-definition video, robust night vision, and intelligent motion detection, all housed in a weather-resistant body suitable for various outdoor environments.
Key Features:
- Dual Camera Setup: Provides extended monitoring coverage.
- 1080p High-Definition Video: Ensures clear and detailed imaging.
- Enhanced Night Vision: Offers clear visibility in low-light conditions up to 15 meters.
- AI Motion Detection: Delivers instant alerts for unusual activity.
- IP65 Weather Resistance: Designed to withstand outdoor elements.
- Dual-Band WiFi 6: For stable and fast wireless connectivity.
Package Contents:
- 1 x Xiaomi CW500 Dual Lens Outdoor Surveillance Camera
- Mounting Accessories (screws, wall plugs)
- Power Adapter
- User Manual
Image: The Xiaomi CW500 Outdoor Dual Lens Surveillance Camera, showing its dual-lens design and mounting bracket.
3. Setup
3.1 Unboxing and Initial Inspection
Carefully remove all components from the packaging. Inspect the camera and accessories for any signs of damage. If any damage is found, do not proceed with installation and contact customer support.
3.2 Mounting the Camera
The Xiaomi CW500 is designed for ceiling mount installation using screws. Ensure the mounting surface is sturdy enough to support the camera's weight.
- Choose a suitable location for optimal surveillance coverage, ensuring it is within range of your Wi-Fi network and a power source.
- Use the provided mounting template (if included) to mark the drill holes on the ceiling.
- Drill pilot holes and insert the wall plugs.
- Attach the mounting bracket to the ceiling using the screws.
- Secure the camera to the mounting bracket. Adjust the camera angle as needed.
Image: The mounting bracket for the Xiaomi CW500 camera, designed for secure installation.
3.3 Power Connection
Connect the power adapter to the camera's power input port and then plug it into a standard electrical outlet. The camera will power on and initiate its startup sequence.
3.4 App Installation and Pairing
- Download the official Xiaomi Home app (or compatible smart home app) from your smartphone's app store.
- Create an account or log in if you already have one.
- Follow the in-app instructions to add a new device. This typically involves scanning a QR code on the camera or manually selecting the camera model.
- Connect the camera to your Wi-Fi network (supports dual-band WiFi 6). Ensure your smartphone is connected to the same network during the pairing process.
- Once paired, you can access the live feed and configure settings through the app.
4. Operating the Camera
4.1 Live View and Recording
Open the Xiaomi Home app to view the live feed from your camera. You can manually start recording, take snapshots, and adjust the viewing angle (if applicable for the specific lens) directly from the app interface.
4.2 AI Motion Detection
The camera's AI motion detection feature can identify human shapes and other movements, reducing false alarms. Configure detection zones and sensitivity settings within the app. When motion is detected, you will receive instant notifications on your smartphone.
4.3 Night Vision
The enhanced night vision automatically activates in low-light conditions, providing clear black-and-white or color (if supported) video up to 15 meters. The built-in light can also be used for illumination or as a deterrent.
4.4 Two-Way Audio
The camera is equipped with a speaker and microphone, enabling two-way audio communication. Use the app to speak through the camera or listen to the environment around it.
Image: Bottom view of the Xiaomi CW500 camera, showing the integrated speaker for two-way audio.
5. Maintenance
5.1 Cleaning the Camera
Regularly clean the camera lenses and housing with a soft, dry cloth to ensure optimal image quality. Do not use harsh chemicals or abrasive materials.
5.2 Firmware Updates
Keep your camera's firmware updated to ensure the latest features, security patches, and performance improvements. Check for updates through the Xiaomi Home app.
5.3 Storage Management
The camera supports local storage via a microSD card (not included) and may offer cloud storage options (subscription may be required). Manage your recordings and storage settings through the app.
6. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Camera not connecting to app / QR code not detected | Incorrect Wi-Fi password, poor Wi-Fi signal, app glitch, camera not in pairing mode. | Ensure correct Wi-Fi password. Move camera closer to router. Restart camera and app. Reset camera to factory settings and try pairing again. Ensure QR code is clean and well-lit. |
| No video feed / Offline status | No power, Wi-Fi disconnected, network issues. | Check power connection. Verify Wi-Fi router is working. Restart camera. Check internet connection. |
| Poor image quality | Dirty lens, low light, network bandwidth. | Clean the camera lens. Ensure adequate lighting or check night vision settings. Check your internet speed. |
| Motion detection not working | Incorrect sensitivity settings, detection zone not configured, firmware issue. | Adjust motion detection sensitivity and zones in the app. Ensure firmware is up to date. |
If you encounter issues not listed here or if the suggested solutions do not resolve the problem, please contact Xiaomi customer support.
7. Specifications
| Feature | Detail |
|---|---|
| Model Number | CW500 |
| Installation Type | Ceiling mount |
| Video Capture Resolution | 1080p |
| Color | White |
| Number of Items | 1 |
| Number of Channels | 2 |
| Wireless Communication Technology | Wi-Fi |
| Form Factor | Bullet |
| Viewing Angle | 360 degrees |
| Mounting Type | Screw |
| Night Vision Range | 15 meters |
| Frame Rate | 30 frames per second |
| Material | Acrylonitrile Butadiene Styrene (ABS) |
| Voltage | 12 Volts |
| Power | 10 Watts |
| Item Dimensions (LxWxH) | 12 x 10 x 16 cm |
| Water Resistance Level | Waterproof (IP65) |
| Recommended Uses | Outdoor Security |
| Connectivity Technology | Wireless |
| Special Feature | Built-in light |
| Indoor/Outdoor Use | Outdoor |
| Compatible Devices | Digital video recorder, Smartphone |
| Power Source | Corded Electric |
| Communication Protocol | Wi-Fi network |
| Control Tool Type | Amazon Alexa |
8. Warranty and Support
The Xiaomi CW500 Outdoor Dual Lens Surveillance Camera comes with a standard manufacturer's warranty. For specific warranty terms and conditions, please refer to the warranty card included in your product packaging or visit the official Xiaomi website.
For technical support, troubleshooting assistance, or to report any issues with your device, please contact Xiaomi customer service through their official support channels. Keep your purchase receipt and product serial number handy when contacting support.