1. Introduction
This manual provides essential information for the safe and effective use of your XMHEIRD AC Adapter Charger. This power supply is designed to provide reliable power to compatible devices, specifically the COOLPO CP-P20A and CPP20 AI Huddle Pana 360 Video Conference Cameras. Please read this manual thoroughly before use and retain it for future reference.
2. Safety Information
Your AC adapter charger is equipped with multiple safety features to ensure secure operation. Adhere to the following guidelines to prevent damage or injury:
- Do not expose the adapter to water or excessive moisture.
- Avoid dropping or subjecting the adapter to strong impacts.
- Do not disassemble or attempt to repair the adapter. Refer servicing to qualified personnel.
- Ensure the adapter is used within its specified input voltage range (AC100V-240V).
- Unplug the adapter from the power outlet when not in use for extended periods.
The adapter features built-in safety electronics, including:
- Over-Temperature Protection (OTP): Prevents overheating.
- Over-Voltage Protection (OVP): Safeguards against excessive voltage input.
- Over-Current Protection (OCP): Protects against excessive current flow.
- Short Circuit Protection (SCP): Prevents damage from short circuits.
The casing is made of V-0 grade flame retardant materials for added safety.

Image: The AC adapter features multiple electronic protections for safe operation, including over-temperature, over-voltage, over-current, and short circuit protection, indicated by respective icons.
3. Product Overview
The XMHEIRD AC Adapter Charger is a compact and robust power supply designed for specific video conference cameras. It features a standard American plug for wall outlets and a durable power cord.

Image: A detailed view of the AC adapter highlighting its American plug, the internal thick copper core of the cable for efficient power transmission, and the flexible design of the power cord for durability and ease of use.
The adapter's design emphasizes both safety and durability, with a flexible power cord to prevent damage from bending.

Image: The physical dimensions of the AC adapter are shown, measuring approximately 2.92 inches in length, 1.58 inches in width, and 1.18 inches in height, providing a clear understanding of its compact size.
4. Setup
Follow these steps to set up your AC adapter charger:
- Inspect the Adapter: Before use, visually inspect the adapter and its cable for any signs of damage. Do not use if damaged.
- Connect to Device: Plug the output connector of the AC adapter into the power input port of your COOLPO CP-P20A or CPP20 AI Huddle Pana 360 Video Conference Camera. Ensure a firm connection.
- Connect to Power Outlet: Insert the American plug of the AC adapter into a standard AC100V-240V wall power outlet.
- Verify Power: Once connected, your device should receive power. Refer to your device's manual for power indicator lights.

Image: The AC adapter is shown securely plugged into a standard wall power outlet, with its cable neatly extending along a surface, demonstrating a typical setup.
5. Operating Instructions
The XMHEIRD AC Adapter Charger operates automatically once connected to a power source and a compatible device. It provides a stable and consistent power supply to your video conference camera.
- Ensure the adapter is always used with compatible devices to prevent damage.
- Do not overload the adapter by connecting it to devices that exceed its specified output.
- The adapter is designed for continuous operation but should be unplugged when not in active use.

Image: The AC adapter is shown plugged into a wall socket, illustrating its function in providing stable and reliable voltage to connected devices, ensuring safe and worry-free operation.
6. Maintenance
Proper maintenance ensures the longevity and safe operation of your AC adapter:
- Cleaning: Disconnect the adapter from the power outlet and the device before cleaning. Use a soft, dry cloth to wipe the surface. Do not use liquid cleaners or solvents.
- Storage: Store the adapter in a cool, dry place away from direct sunlight and extreme temperatures. Avoid tightly coiling the cable to prevent internal wire damage.
- Cable Care: Regularly check the power cord for any cuts, fraying, or kinks. Replace the adapter if the cable is damaged.
7. Troubleshooting
If you encounter issues with your AC adapter, refer to the following common solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Device not powering on | Adapter not properly plugged in; power outlet not active; damaged adapter/cable; incompatible device. | Ensure adapter is fully plugged into both the wall and the device. Test the power outlet with another device. Inspect adapter and cable for damage. Confirm device compatibility. |
| Adapter feels excessively hot | Overload; poor ventilation; internal fault. | Disconnect immediately. Ensure proper ventilation around the adapter. Verify device power requirements do not exceed adapter's output. If problem persists, discontinue use. |
| Intermittent power to device | Loose connection; damaged cable. | Check all connections for tightness. Inspect the cable for any breaks or fraying. |
If the issue persists after attempting these solutions, please contact customer support.
8. Specifications
| Feature | Detail |
|---|---|
| Model Number | XSD-4000450HUSD20241021-0016 |
| Input Voltage | AC100V-240V, 50/60Hz |
| Compatible Devices | COOLPO CP-P20A, CPP20 AI Huddle Pana 360 Video Conference Camera |
| Product Dimensions | 4 x 2 x 0.5 inches (approx. 10.16 x 5.08 x 1.27 cm) |
| Item Weight | 3 ounces (approx. 85 grams) |
| Color | Black |
| Manufacturer | ShenZhen Moveforest Electric Appliance Industry Co.,LTD |
9. Warranty and Support
XMHEIRD offers the following for this product:
- Return Policy: 30 Days Hassle-free Return.
- Replacement Exchange: 12 Months Replacement Exchange.
For warranty claims, technical support, or any inquiries regarding your XMHEIRD AC Adapter Charger, please contact the seller or manufacturer directly through your purchase platform for assistance.





