1. Introduction
This manual provides essential information for the safe and efficient operation, installation, and maintenance of your Ferroli Omnia M 3.2 6 kW Reversible Heat Pump. Please read this manual thoroughly before installation or operation and keep it for future reference.
The Ferroli Omnia M 3.2 series heat pumps are designed for outdoor installation and are capable of providing both heating and cooling for residential and commercial applications. They feature a DC inverter compressor for modulated power output and high energy efficiency.
2. Safety Information
Important Safety Instructions:
- Installation and maintenance must be performed by qualified personnel only.
- Ensure the power supply is disconnected before any maintenance or service.
- Do not block the air intake or exhaust vents of the unit.
- Keep children and pets away from the unit during operation.
- Refer to local regulations and codes for proper installation.
Failure to follow these instructions may result in property damage, personal injury, or death.
3. Product Overview
The Ferroli Omnia M 3.2 heat pump is an air-to-water reversible unit. It includes a hydronic kit with essential components for quick and secure installation. The unit is designed for high energy efficiency and low noise levels.
3.1 Key Features:
- DC Inverter Compressor: Modulates power output for optimal efficiency.
- Reversible Operation: Provides both heating and cooling.
- Wi-Fi Enabled: Allows for remote control and monitoring.
- Hot Water Production: Can produce water up to 65°C for radiant systems, fan coils, radiators, and indirect domestic hot water (DHW) production via an external storage tank.
- Integrated Sensors: Includes a DHW tank temperature probe (installer-mounted) and an outdoor air temperature probe (pre-installed).
- Cascade Functionality: Up to 5 SLAVE units can be connected in cascade with a MASTER unit.
3.2 Components:

Figure 3.2.1: Ferroli Omnia M 3.2 Heat Pump outdoor unit. This image shows the main outdoor unit of the heat pump, featuring a large fan grille on the front and the Ferroli logo.

Figure 3.2.2: Ferroli Omnia M 3.2 Heat Pump with remote control. This image displays the outdoor unit alongside its wired remote control, providing a view of both main components.

Figure 3.2.3: Ferroli Omnia M 3.2 Heat Pump remote control unit. A close-up view of the wired remote control, showing its display and control buttons for temperature and mode adjustments.

Figure 3.2.4: Ferroli Omnia M 3.2 Heat Pump dimensions diagram. This technical drawing illustrates the precise dimensions of the heat pump unit, including length, width, and height, crucial for installation planning.
4. Setup and Installation
The Ferroli Omnia M 3.2 heat pump is designed for outdoor installation. Proper site selection and professional installation are crucial for optimal performance and longevity.
4.1 Site Selection:
- Choose a location with adequate space for air circulation around the unit.
- Ensure the mounting surface is level and capable of supporting the unit's weight (121 kg).
- Consider noise levels and proximity to living areas.
- Protect the unit from direct exposure to extreme weather conditions if possible, without impeding airflow.
4.2 Electrical Connection:
The unit requires a wired power supply. All electrical connections must comply with local electrical codes and be performed by a certified electrician.
4.3 Hydraulic Connections:
Connect the heat pump to the heating/cooling system and the domestic hot water (DHW) circuit (if applicable). Ensure all connections are watertight and properly insulated.
4.4 Wi-Fi Module Installation:
The unit is Wi-Fi enabled. Refer to the separate Wi-Fi module installation guide for detailed instructions on connecting the unit to your home network for remote control and monitoring.
5. Operating Instructions
The Ferroli Omnia M 3.2 heat pump is controlled via the included wired remote control unit. This section outlines basic operation modes.
5.1 Powering On/Off:
- Press the ON/OFF button on the remote control to turn the unit on or off.
5.2 Mode Selection:
Use the MENU button to navigate through the operating modes (Heating, Cooling, DHW production). Use the arrow keys to select the desired mode and OK to confirm.
5.3 Temperature Setting:
In Heating or Cooling mode, use the UP/DOWN arrow keys to adjust the desired setpoint temperature. The display will show the current and target temperatures.
5.4 Wi-Fi Control:
Once the Wi-Fi module is configured, you can control the unit remotely via the dedicated Ferroli application on your smartphone or tablet. Refer to the Wi-Fi application guide for detailed instructions.
6. Maintenance
Regular maintenance ensures the longevity and efficient operation of your heat pump. It is recommended to have the unit inspected by a qualified technician annually.
6.1 Routine Cleaning:
- Outdoor Unit: Periodically clean the exterior of the unit with a soft cloth and mild detergent. Ensure the air intake and exhaust grilles are free from debris (leaves, dirt, snow).
- Coils: Inspect the outdoor coil for dirt and debris. If necessary, carefully clean with a soft brush or low-pressure water spray.
6.2 Professional Inspection:
An annual professional inspection should include:
- Checking refrigerant levels and pressure.
- Inspecting electrical connections for wear or corrosion.
- Cleaning and inspecting the condenser and evaporator coils.
- Checking the condensate drain for blockages.
- Verifying proper operation of all sensors and controls.
7. Troubleshooting
This section provides solutions for common issues. For more complex problems, contact a qualified service technician.
| Problem | Possible Cause | Solution |
|---|---|---|
| Unit does not turn on | No power supply; Remote control issue | Check circuit breaker; Ensure remote control is powered and connected. |
| Insufficient heating/cooling | Blocked air vents; Low refrigerant; Incorrect mode setting | Clear obstructions; Contact technician for refrigerant check; Verify mode setting. |
| Unusual noise from unit | Loose components; Debris in fan; Compressor issue | Inspect for loose parts; Clear debris; Contact technician. |
| Wi-Fi connection unstable | Weak Wi-Fi signal; Router issues; Incorrect settings | Move router closer; Restart router; Reconfigure Wi-Fi settings in app. |
8. Specifications
Technical specifications for the Ferroli Omnia M 3.2 6 kW Reversible Heat Pump (Model: 2CP000BF).
| Specification | Value |
|---|---|
| Brand | Ferroli |
| Model Number | 2CP000BF |
| Product Dimensions | 94 x 47 x 138 cm |
| Item Weight | 121 Kilograms |
| Heating Power (Ta +7°C, Tw 35°C) | 6.35 kW |
| COP (Ta +7°C, Tw 35°C) | 4.95 |
| Cooling Power (Ta 35°C, Tw 18°C) | 6.5 kW |
| Cooling Power (Ta 35°C, Tw 7°C) | 6.5 kW |
| Energy Efficiency Class (EU) | A++ |
| Special Features | Inverter Compressor, Wi-Fi Enabled, Heat Pump |
| Power Source | Wired |
| Control Method | Remote |
| Refrigerant Type | R-32 |
9. Warranty and Support
The Ferroli Omnia M 3.2 heat pump comes with a limited warranty. Please refer to the warranty card included with your product for specific terms and conditions.
9.1 Technical Support:
For technical assistance, troubleshooting beyond this manual, or to schedule service, please contact your authorized Ferroli dealer or service center. Ensure you have your product model number (2CP000BF) and serial number ready when contacting support.
For more information, visit the official Ferroli website or consult your local distributor.





