Doro Leva 20
Doro Leva L20 Mobile Phone User Manual
Model: Leva 20
1. Product Overview
The Doro Leva L20 is a user-friendly flip mobile phone designed for ease of use, featuring large, contrasting keys and a clear 2.4-inch display. It includes essential functions such as a 2MP camera and a built-in flashlight, making it suitable for daily communication needs.

Image: The Doro Leva L20 mobile phone shown open, next to its charging cradle. The phone features a large screen and keypad, emphasizing its user-friendly design.
- Large, Contrasting Keys: Designed for easy dialing and navigation.
- 2.4-inch Display: Provides clear visibility for text and images.
- 2MP Camera: For capturing simple photos.
- Built-in Flashlight: Convenient for low-light situations.
- HD Voice: Ensures clear conversation quality.
- Hearing Aid Compatibility: For enhanced audio experience for users with hearing aids.
- Emergency Assistance Button: Located on the back, sends alerts with GPS location.
- Charging Cradle: Simplifies daily charging.
2. Getting Started (Setup)
2.1. SIM Card Installation
The Doro Leva L20 uses a Nano-SIM card. Ensure the phone is powered off before inserting or removing the SIM card.
- Gently open the back cover of the phone.
- Locate the SIM card slot.
- Insert the Nano-SIM card with the gold contacts facing down and the cut corner aligned with the slot.
- Press the SIM card gently until it clicks into place.
- Replace the back cover.
2.2. Battery Installation & Charging
The phone comes with a 1000mAh Lithium-ion battery. It is recommended to fully charge the battery before first use.
- If not already installed, place the battery into the battery compartment, aligning the contacts.
- Replace the back cover.
- Connect the USB-C cable to the charging cradle and then to a power adapter.
- Place the Doro Leva L20 phone into the charging cradle. Ensure it is seated correctly and the charging indicator appears on the screen.
- Alternatively, connect the USB-C cable directly to the phone's charging port.

Image: The Doro Leva L20 phone securely placed in its dedicated charging cradle, illustrating the convenient charging method.
2.3. Powering On/Off
- To Power On: Press and hold the red End Call/Power button until the Doro logo appears.
- To Power Off: Press and hold the red End Call/Power button until the power off options appear on the screen, then select "Power off".
3. Basic Operations
3.1. Making Calls
- Open the flip phone.
- Enter the phone number using the keypad.
- Press the green Call button to initiate the call.
- To end a call, press the red End Call/Power button.
3.2. Sending Messages
- From the main screen, navigate to the "Messages" menu using the navigation keys.
- Select "New Message" or "Create Message".
- Enter your message using the keypad.
- Enter the recipient's phone number or select from your contacts.
- Select "Send".

Image: The Doro Leva L20 phone in its open position, displaying the clear screen and large, well-spaced keypad for easy operation.
3.3. Using the Camera
The Doro Leva L20 is equipped with a 2MP camera for basic photography.
- Open the flip phone.
- Navigate to the "Camera" application from the menu.
- Frame your shot using the screen as a viewfinder.
- Press the dedicated camera button or the "OK" button to take a photo.
3.4. Flashlight
To activate the built-in flashlight, locate the dedicated flashlight button on the side of the phone (if available) or access it through the phone's menu.
3.5. Adjusting Volume
Use the volume up and down buttons located on the side of the phone to adjust call volume, ringtone volume, and media volume.
4. Emergency Features
4.1. Assistance Button with GPS
The Doro Leva L20 features an assistance button on the back of the phone for emergencies. When activated, it sends an alert SMS with your GPS location to pre-selected trusted contacts, providing peace of mind.
- Setup: Before using, configure your emergency contacts in the phone's settings, typically under "Assistance" or "SOS settings".
- Activation: In an emergency, press and hold the assistance button located on the back of the phone.
- The phone will automatically send an alert message with your current GPS coordinates to your designated emergency contacts.

Image: The rear view of the Doro Leva L20 phone, highlighting the prominent assistance button designed for quick access in emergencies.
5. Maintenance
5.1. Cleaning Your Phone
- Use a soft, lint-free cloth to wipe the screen and body of the phone.
- Avoid using harsh chemicals, cleaning sprays, or abrasive materials.
- For stubborn smudges, slightly dampen the cloth with water.
5.2. Battery Care
- Avoid exposing the battery to extreme temperatures (hot or cold).
- Do not puncture, disassemble, or short-circuit the battery.
- If the phone will not be used for an extended period, charge the battery to about 50% before storing it.
6. Troubleshooting
| Problem | Possible Solution |
|---|---|
| Phone does not power on. | Ensure the battery is charged. Connect the phone to the charger and wait a few minutes before attempting to power on again. Check battery installation. |
| Cannot make or receive calls. | Check if the SIM card is correctly inserted. Ensure you have network coverage. Restart the phone. Contact your service provider if the issue persists. |
| Poor call quality (HD Voice). | Move to an area with better network signal. Ensure the earpiece/speaker is not obstructed. If using hearing aids, ensure compatibility settings are correct. |
| Battery drains quickly. | Reduce screen brightness. Close unused applications. Limit background data usage. Ensure the phone is not in an area with very weak signal, which can cause increased battery drain. |
| Assistance button not working. | Verify that emergency contacts are correctly set up in the phone's settings. Ensure the phone has network signal and GPS is active. |
7. Specifications
| Feature | Detail |
|---|---|
| Model | Doro Leva L20 |
| Type | Flip Phone (Clamshell) |
| Color | Black & White |
| Screen Size | 2.4 inches (6.1 cm) |
| Camera | 2 Megapixels |
| Connectivity | 4G |
| Charging Port | USB Type-C |
| Battery Capacity | 1000mAh Lithium-ion |
| Hearing Aid Compatibility | Yes |
| Splash Resistance | Yes (IP54 rated) |
| Emergency Button | Yes, with GPS location sharing |
8. Warranty and Support
For detailed warranty information regarding your Doro Leva L20 mobile phone, please refer to the warranty card included in the product packaging or visit the official Doro website. Doro provides customer support for product inquiries, technical assistance, and service requests.
Official Doro Website: www.doro.com
Please have your product model number (Leva 20) and purchase details ready when contacting support.
Ask a question about this manual
Ask about setup, troubleshooting, compatibility, parts, safety, or missing instructions. Manuals+ will review the question and use this page’s manual context to help answer it.







