1. Introduction
Thank you for choosing the QIAO Level 2 EV Charging Station. This manual provides essential information for the safe and efficient installation, operation, and maintenance of your charging station. Please read this manual thoroughly before installation and use, and retain it for future reference.
2. Safety Information
Important Safety Instructions:
- Professional Installation Required: Installation of this EV charging station requires a qualified electrician. Improper installation can result in electric shock, fire, or other hazards.
- Electrical Safety: Ensure the charging station is connected to a properly grounded circuit with appropriate overcurrent protection. Do not attempt to open or repair the charging station yourself.
- Environmental Conditions: The charging station is designed for both indoor and outdoor use (IP65 rated enclosure, IP55 rated connector). Avoid submerging the unit in water. Operate within specified temperature ranges.
- Cable Handling: Always handle the charging cable and connector with care. Do not drive over the cable or subject it to sharp bends or excessive force. Inspect the cable for damage before each use.
- Emergency Stop: In case of an emergency during charging, press the emergency stop button on the unit or disconnect power at the circuit breaker.
- Children and Pets: Keep children and pets away from the charging station during operation.
3. Package Contents
Verify that all components are present in the package:
- QIAO Level 2 EV Charging Station (Model Q6-WX-B1)
- 25-foot (7.62m) Charging Cable with J1772 Connector
- Wall Mounting Bracket
- Mounting Hardware (screws, anchors)
- Cable Holder/Holster
- User Manual (this document)
4. Product Features
- Fast Charging: Delivers up to 48 Amperes (11.5 kW) at 240V, providing significantly faster charging than Level 1 chargers.
- Universal J1772 Compatibility: Compatible with all J1772-equipped electric vehicles and plug-in hybrids (PHEVs) in North America.
- Smart App Control & Scheduling: Connects via 2.4GHz Wi-Fi or Bluetooth for remote monitoring, scheduling charging sessions (1-24 hours), and adjusting charging current to optimize for off-peak rates.
- 4.3-inch LCD Display: Provides real-time charging status, power consumption, voltage, and charging time directly on the unit.
- Durable & All-Weather Design: IP65 rated control box and IP55 rated J1772 connector ensure resistance to water and dust, suitable for indoor and outdoor installation.
- Automatic Current Adjustment: Features intelligent temperature monitoring to automatically adjust charging current, preventing overheating and ensuring continuous, safe charging.
- Robust Cable: The TPE cable is tested for over 10,000 plug-ins and 20,000 bends, ensuring long-term durability.
- Multiple Safety Protections: Includes protection against leakage, short circuit, overvoltage, overcurrent, overheat, and ground faults. UL94-V0 fireproof rating.
- Certifications: FCC and RoHS certified.
5. Setup and Installation
Professional installation by a qualified electrician is strongly recommended.
5.1 Site Selection
- Choose a location near your parking area that is easily accessible for your EV.
- Ensure the mounting surface is sturdy enough to support the weight of the charging station.
- Consider proximity to your electrical panel for wiring.
5.2 Mounting the Charging Station
The charging station can be wall-mounted. Follow these general steps:
- Step 1: Secure the Mounting Bracket: Using the provided hardware, screw the mounting bracket securely to the chosen wall location.
- Step 2: Place the Charger: Carefully align the charging station with the mounted bracket and slide it into place.
- Step 3: Install Anti-theft Screw: Secure the charging station to the bracket using the anti-theft screw to prevent accidental removal.
- Step 4: Install Cable Holder: Mount the cable holder/holster nearby to keep the charging cable tidy and protected when not in use.
Image: Installation steps for the QIAO EV Charging Station.
5.3 Electrical Connection (Hardwired Model)
This model is designed for hardwired installation. A qualified electrician must perform the electrical wiring according to local codes and regulations. Ensure the circuit breaker is OFF before beginning any wiring work.
Image: QIAO Level 2 EV Charging Station, front view.
6. Operating Instructions
6.1 Basic Charging (Plug and Charge)
- Ensure the charging station is powered on and the LED indicator is solid blue (Standby).
- Open your electric vehicle's charging port.
- Insert the J1772 connector firmly into your vehicle's charging port.
- The charging station will initiate communication with your vehicle. Once connected, the LED indicator will turn flowing green, and charging will begin automatically.
- To stop charging, simply disconnect the J1772 connector from your vehicle. Some vehicles may require unlocking the charging port first.
Image: Flexible charging options: via app or plug and charge.
6.2 Using the Smart App
Download the QIAO smart app from your device's app store. Follow the in-app instructions to connect your charging station via 2.4GHz Wi-Fi or Bluetooth.
The app allows you to:
- Monitor real-time charging status and statistics.
- Start and stop charging remotely.
- Schedule charging sessions for specific times (e.g., during off-peak electricity hours).
- Adjust the charging current (e.g., 16A, 24A, 32A, 48A) to suit your needs or vehicle's capacity.
Image: Smart app interface for scheduled charging and current adjustment.
6.3 LCD Display Information
The 4.3-inch LCD screen displays critical charging information:
- Charged Amount (kWh)
- Charging Time
- Current Power (kW)
- Voltage (V)
Image: Detailed view of the 4.3-inch LCD display.
6.4 LED Indicator Lights
The LED indicator provides visual feedback on the charging station's status:
- Solid Blue: Standby mode, ready to charge.
- Flowing Green: Charging in progress.
- Solid Green: Charging complete or ready to charge.
- Solid Red: Error detected. Refer to the troubleshooting section.
Image: LED indicator light status.
6.5 Emergency Button
An emergency button is located on the side of the charging station. Press this button to immediately stop the charging process in case of any emergency or unexpected situation.
Image: Location of the emergency button.
7. Maintenance
Regular maintenance ensures the longevity and safe operation of your charging station.
- Cleaning: Wipe the exterior of the charging station and cable with a soft, damp cloth. Do not use abrasive cleaners or solvents. Ensure the unit is powered off before cleaning.
- Cable Inspection: Periodically inspect the charging cable and connector for any signs of wear, cuts, cracks, or damage. If any damage is found, discontinue use immediately and contact customer support.
- Connector Care: Keep the J1772 connector clean and free of debris. Store it in the provided holster when not in use to protect it from dust and moisture.
- Firmware Updates: Check the QIAO app periodically for any available firmware updates for your charging station to ensure optimal performance and new features.
8. Troubleshooting
If you encounter issues with your QIAO EV Charging Station, refer to the following common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Charging not starting | Vehicle not properly connected; charging station not powered; vehicle charging settings; error condition. | Ensure connector is fully inserted. Check circuit breaker. Verify vehicle's charging schedule. Check LED indicator for error (red light). Restart charging station by cycling power. |
| Red LED indicator light | Internal fault; overcurrent; overvoltage; ground fault; overheating. | Disconnect the charger from the vehicle. Turn off the circuit breaker for 5 minutes, then turn it back on. If the error persists, contact customer support. |
| Slow charging speed | Current setting in app is low; vehicle's maximum charging rate; grid voltage fluctuations. | Check and adjust the current setting in the QIAO app. Confirm your vehicle's maximum AC charging rate. Consult an electrician if voltage issues are suspected. |
| Wi-Fi/Bluetooth connectivity issues | Weak signal; incorrect password; router issues; app not updated. | Ensure the charging station is within range of your 2.4GHz Wi-Fi network. Re-enter Wi-Fi password in the app. Restart your router. Update the QIAO app to the latest version. |
If the problem persists after attempting these solutions, please contact QIAO customer support.
9. Specifications
| Feature | Specification |
|---|---|
| Brand | QIAO |
| Model Number | Q6-WX-B1 |
| Charging Level | Level 2 |
| Connector Type | J1772 |
| Input Voltage | 240 Volts AC |
| Output Voltage | 240 Volts |
| Maximum Current | 48 Amperes |
| Maximum Power | 11.5 kW |
| Cable Length | 25 feet (7.62 meters) |
| Display | 4.3-inch LCD |
| Connectivity | 2.4GHz Wi-Fi, Bluetooth |
| Ingress Protection (Control Box) | IP65 |
| Ingress Protection (Connector) | IP55 |
| Certifications | FCC, RoHS |
| Product Dimensions (L x W x H) | 45.7 x 22.9 x 27.9 cm (approx. 18 x 9 x 11 inches) |
| Color | White |
10. Warranty and Support
Your QIAO EV Charging Station is backed by a 2-year warranty from the date of purchase. This warranty covers manufacturing defects and ensures reliable operation under normal use.
For technical assistance, troubleshooting, or warranty claims, please contact QIAO customer support. Our dedicated support team is available 24/7 and aims to respond to inquiries within 24 hours.
Please have your model number (Q6-WX-B1) and proof of purchase ready when contacting support.
