1. Introduction
This manual provides detailed instructions for the setup, operation, and maintenance of your CARNATION CR5 Money Counter Machine. The CR5 is designed for efficient and accurate counting of mixed denomination banknotes, featuring advanced counterfeit detection capabilities.
Key features of the CARNATION CR5 include:
- Mixed Denomination Value Counting for multiple currencies (USD, EUR, MXN, GBP, CAD, and more).
- High-Speed Cash Counting: Up to 1,000 bills per minute.
- Advanced Counterfeit Detection: Utilizes UV, MG, IR, and DD sensors for comprehensive security.
- User-Friendly Interface: Large LCD display and intuitive controls.
- Printer Compatibility: Connects to a printer for detailed transaction reports.
- Compact and Cost-Effective Design.
Figure 1: Front view of the CARNATION CR5 Money Counter Machine, showing the hopper, stacker, and control panel.
2. Setup Guide
Follow these steps to set up your CARNATION CR5 Money Counter Machine for first use:
- Unpacking: Carefully remove the machine and all accessories from the packaging. Ensure all components are present: main unit, power adapter, external display (if included), and user manual.
- Power Connection: Connect the power adapter to the machine's power input port located at the rear. Plug the other end into a suitable power outlet.
- External Display (Optional): If using an external display, connect its cable to the RJ11 external display port on the back of the machine.
- Printer Connection (Optional): For printing transaction summaries, connect a compatible printer to the external printer port (DB9) on the machine.
- Power On: Flip the power switch located on the rear of the machine to the 'ON' position. The machine will perform a self-test and the display will illuminate.
- Initial Currency Selection: Upon first power-on or after a reset, you may need to select your desired operating currency (e.g., USD, CAD, MXN). Use the 'CUR MENU' button and navigation keys on the control panel to select and confirm.
Figure 2: Rear view of the CR5 machine, highlighting the USB, external printer, power, and RJ11 external display ports.
Video 1: This video provides a detailed overview of the CARNATION CR5, including initial setup steps such as power connection and external display setup. It also demonstrates the user interface and currency selection process.
3. Operating Instructions
The CARNATION CR5 is designed for straightforward operation. Here are the primary functions:
3.1. Mixed Denomination Counting
The CR5 can count and value mixed denominations of supported currencies. Simply place a stack of mixed banknotes into the hopper. The machine will automatically detect the currency and denomination, providing a total value and piece count on the display.
Figure 3: The CR5 machine displaying its multi-currency compatibility, including USD, CAD, BRL, MXN, ARS, and PEN.
3.2. Counterfeit Detection
The machine is equipped with multiple detection methods to identify counterfeit banknotes:
- UV (Ultraviolet): Detects security features visible under UV light.
- MG (Magnetic): Checks for magnetic ink patterns.
- IR (Infrared): Verifies infrared security markings.
- DD (Dimension Detection): Measures banknote dimensions to ensure they match standard sizes.
If a suspicious banknote is detected, the machine will stop, display an error message (e.g., "IMAGE ERROR" or "DENOMINATION ERROR"), and the note will be held in the stacker or rejected. Remove the suspicious note and press 'START/CONFIRM' to resume counting.
Figure 4: Illustration of the advanced counterfeit detection capabilities of the CR5, including UV, MG, MT, IR, and CIS technologies.
3.3. Batch Counting
To count notes into specific batch sizes (e.g., 100 notes per batch):
- Press the 'BATCH' button.
- Use the numeric keypad on the display to enter the desired batch quantity.
- Press 'SAVE' or 'START/CONFIRM' to confirm.
- Place notes in the hopper. The machine will stop once the set batch quantity is reached. Remove the batch and counting will resume automatically for the next batch.
3.4. Add Function
The 'ADD' function allows you to accumulate the total count across multiple runs. Press the 'ADD' button to activate this mode. Each subsequent count will be added to the running total.
3.5. Reporting and Printing
After counting, you can view a detailed report of the transaction. Press the 'REPORT' button to display the breakdown by denomination and total value. If a printer is connected, press the 'PRINT' button to generate a physical summary report.
Video 2: This video demonstrates the CR5's operational modes, including mixed denomination counting, handling of foreign currency, batch setting, and the counterfeit detection process with error indications. It also shows the printer connectivity and report generation.
4. Maintenance
Regular maintenance ensures optimal performance and longevity of your CARNATION CR5 machine.
4.1. Cleaning the Note Path
Dust and paper fibers can accumulate in the note path, affecting counting accuracy and leading to jams. It is recommended to clean the machine regularly, especially after heavy use.
- Power Off: Always turn off and unplug the machine before cleaning.
- Open Top Cover: Gently lift the top cover of the machine to expose the internal note path and rollers.
- Clean Rollers and Sensors: Use a soft brush or a can of compressed air to remove dust and debris from the rollers and sensors. For stubborn dirt, a lint-free cloth lightly dampened with isopropyl alcohol can be used on the rollers.
- Close Cover: Once clean, ensure all internal components are properly seated and close the top cover securely.
Video 3: This video segment demonstrates how to access the internal note path for cleaning and jam removal, ensuring easy maintenance of the CR5 machine.
4.2. Jam Removal
In case of a banknote jam:
- Power Off: Turn off the machine immediately.
- Open Top Cover: Open the top cover as described in the cleaning section.
- Remove Jammed Notes: Carefully remove any jammed banknotes. Avoid tearing the notes or forcing them out.
- Inspect: Check for any remaining small pieces of paper or debris.
- Close Cover and Restart: Close the cover, power on the machine, and resume operation.
5. Troubleshooting
This section addresses common issues you might encounter with your CARNATION CR5.
| Problem | Possible Cause | Solution |
|---|---|---|
| Machine does not power on. | Power cable not connected; power switch off; power outlet issue. | Ensure power cable is securely connected. Check power switch is ON. Test power outlet with another device. |
| "IMAGE ERROR" or "DENOMINATION ERROR" displayed. | Counterfeit note detected; note is torn, folded, or damaged; foreign currency mixed in. | Remove the detected note. Inspect notes for damage. Ensure only selected currency is being counted. Press 'START/CONFIRM' to resume. |
| Notes are jamming frequently. | Dust/debris in note path; worn rollers; notes are excessively worn or crumpled. | Clean the note path and rollers (refer to Maintenance section). Ensure notes are neatly stacked and not excessively worn. Contact support if issue persists. |
| Inaccurate counting results. | Sensors are dirty; notes are not properly aligned in hopper; mixed denominations not set correctly. | Clean sensors. Fan and align notes properly before placing in hopper. Ensure correct currency and mixed denomination mode is selected. |
| Printer not responding. | Printer not connected; printer power off; incorrect printer settings. | Verify printer cable connection. Ensure printer is powered on. Check printer manual for settings. |
6. Specifications
- Model: CR5
- Brand: CARNATION
- Counting Speed: Up to 1,000 notes/minute
- Hopper Capacity: 300 notes
- Stacker Capacity: 200 notes
- Counterfeit Detection: UV, MG, IR, DD
- Supported Currencies: USD, EUR, MXN, GBP, CAD, and more.
- Item Weight: Approximately 13.08 pounds
- Package Dimensions: Approximately 15 x 12.75 x 10 inches
- Power Consumption: ≤50W (for energy savings)
- Operating Temperature: 32°F–104°F (0°C–40°C)
- Operating Humidity: 40%–90%
7. Warranty and Support
7.1. Warranty Information
The CARNATION CR5 Money Counter Machine is backed by a 1-year warranty covering parts and labor. This warranty ensures reliability and peace of mind for your investment.
7.2. Technical Support
For any technical assistance, questions, or support needs, please contact CARNATION's US-based customer support team. Our experts are available to help with years of industry experience.
- Phone: 1-800-296-2779
- Email: info@carnation-inc.com
- Website: www.carnation-inc.com
