Product Overview
The Orange Factory Criss Cross Chair is designed for comfort and versatility in various home and office settings. Featuring a wide seat for cross-legged sitting, high-density sponge cushioning, and a supportive backrest, it offers enhanced support for extended use. Its armless design allows it to fit seamlessly into any space, while the dual-purpose base provides the flexibility to switch between smooth-rolling wheels and stable foot pads. The chair also includes adjustable height, 360° swivel, and a tilt function for personalized comfort.

Image: The Orange Factory Criss Cross Chair in beige, showcasing its wide seat and armless design.
Safety Information
For your safety and to ensure the longevity of the product, please adhere to the following guidelines:
- Do not use this chair if your weight exceeds 300 pounds. Exceeding this limit may compromise the chair's stability and structural integrity.
- Always follow the assembly instructions carefully. Improper assembly can lead to instability and potential injury.
- Ensure all screws and bolts are tightened securely before use and periodically check them for looseness.
- Avoid standing on the chair or using it as a step stool.
- Keep children and pets away from the chair during assembly.
Setup and Assembly
Assembly of the Orange Factory Criss Cross Chair is designed to be straightforward. All necessary tools and hardware are included. Please refer to the detailed Installation Manual (PDF) for step-by-step instructions and diagrams.
Included Components:
- Chair Seat and Backrest Assembly
- Swivel Base (with pre-installed gas lift)
- 5 Casters (Wheels)
- 5 Foot Pads
- Assembly Hardware (screws, washers, Allen wrench)
Key Assembly Steps:
- Attach the chair backrest to the seat using the provided hardware.
- Insert the gas lift into the center hole of the chair base.
- Choose your preferred base option:
- For Mobility: Firmly push the 5 casters into the holes at the end of each leg of the base.
- For Stability: Firmly screw the 5 foot pads into the holes at the end of each leg of the base.
- Place the assembled seat and backrest onto the gas lift, ensuring it is securely seated.
- Verify all connections are tight and the chair is stable before use.

Image: Illustration of the dual-purpose base, showing how to attach either the 360° swivel casters for mobility or the stable foot pads for stationary use.
Operating Instructions
The Criss Cross Chair offers several adjustable features to enhance your comfort:
Height Adjustment:
To adjust the seat height, locate the lever on the right side beneath the seat. While seated, pull the lever up to lower the chair. To raise the chair, lift the lever while standing or with minimal weight on the seat. Release the lever at your desired height.
360° Swivel:
The chair is equipped with a full 360° swivel function, allowing for easy rotation and access to different areas of your workspace without needing to reposition the entire chair.
Tilt Function:
The chair features a tilt tension control that allows the backrest to recline up to 30 degrees. To adjust the tilt tension, locate the knob beneath the seat. Turn the knob clockwise to increase tension (making it harder to recline) or counter-clockwise to decrease tension (making it easier to recline).

Image: Visual guide demonstrating the chair's adjustable height, tilting mechanism, and the interchangeable wheels/foot pads.
Maintenance and Care
Proper maintenance will extend the life and appearance of your Criss Cross Chair:
- Cleaning Fabric: For general cleaning, use a soft cloth dampened with mild soap and water. Blot spills immediately to prevent staining. For tougher stains, a fabric cleaner suitable for upholstery may be used, following the product's instructions and testing on an inconspicuous area first.
- Frame and Base: Wipe down the metal base and frame with a soft, dry cloth. Avoid abrasive cleaners or harsh chemicals.
- Casters/Foot Pads: Regularly check casters for hair or debris that may impede smooth rolling. Clean as needed. If using foot pads, ensure they are free of dirt that could scratch your floor.
- Hardware: Periodically check all screws and bolts to ensure they remain tight. Re-tighten if necessary to maintain stability.
- Avoid Direct Sunlight: Prolonged exposure to direct sunlight can cause fabric fading.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Chair is wobbly or unstable. | Loose assembly hardware. | Check and tighten all screws and bolts. Ensure the gas lift is fully seated in the base. |
| Chair does not adjust height. | Gas lift malfunction or lever not engaged. | Ensure the height adjustment lever is fully pulled. If the issue persists, the gas lift may need replacement. Contact customer support. |
| Casters do not roll smoothly. | Debris (hair, lint) caught in casters. | Remove any debris from the caster wheels. Clean the wheels regularly. |
| Chair makes squeaking noises. | Loose connections or friction between parts. | Tighten all assembly hardware. Apply a small amount of silicone lubricant to moving parts if necessary. |
Specifications

Image: Detailed diagram showing the dimensions of the Criss Cross Chair.
| Feature | Detail |
|---|---|
| Brand | Orange Factory |
| Model Name | Criss Cross Chair - Dual Base |
| Color | Beige |
| Product Dimensions | 20"D x 25.5"W x 34"H |
| Item Weight | 24 pounds |
| Maximum Weight Recommendation | 300 Pounds |
| Back Style | Cushion Back |
| Special Features | Adjustable Height, Cushion Availability, Ergonomic, Rolling, Swivel, Tilting |
| Fill Material | Sponge |
| Included Components | Assembly Hardware, Swivel Base |
| Manufacturer | Orange Factory Inc. |
Warranty and Support
Orange Factory is committed to providing high-quality products. For any questions regarding your Criss Cross Chair, including warranty information, parts replacement, or technical support, please contact Orange Factory customer service. Refer to your purchase documentation or the official Orange Factory website for contact details.
You can also visit the Orange Factory Store on Amazon for more information and product updates.





