Samsung NP960QHA-KG1US

Samsung Galaxy Book5 Pro 360 (16-inch) User Manual

Model: NP960QHA-KG1US

1. Introduction

This manual provides essential information for the safe and efficient use of your Samsung Galaxy Book5 Pro 360. Please read this manual thoroughly before operating the device to ensure proper setup and functionality. Keep this manual for future reference.

The Samsung Galaxy Book5 Pro 360 is a versatile 16-inch 2-in-1 laptop designed for productivity and creativity. It features an Intel Core Ultra 7 processor, a 3K AMOLED touchscreen, and includes an S Pen for enhanced interaction.

Samsung Galaxy Book5 Pro 360 laptop open, displaying a vibrant screen.

Image: The Samsung Galaxy Book5 Pro 360 laptop in its open configuration, showcasing its display and keyboard.

2. What's in the Box

Verify that all items are present in the product packaging:

  • Samsung Galaxy Book5 Pro 360 Laptop
  • S Pen
  • USB-C Data Cable
  • Power Adapter
  • Quick Start Guide (QSG)
  • Warranty Card
Contents of the Samsung Galaxy Book5 Pro 360 box, including the laptop, S Pen, USB-C cable, and power adapter.

Image: A visual representation of the items included in the Galaxy Book5 Pro 360 package.

3. Initial Setup

3.1 Charging the Device

  1. Connect the USB-C data cable to the power adapter.
  2. Plug the power adapter into a wall outlet.
  3. Connect the USB-C cable to one of the Thunderbolt 4 ports on your Galaxy Book5 Pro 360.
  4. Allow the device to charge until the battery indicator shows a full charge before initial use.

3.2 Powering On and Initial Configuration

  1. Press and hold the power button located on the side of the device until the Samsung logo appears.
  2. Follow the on-screen instructions to complete the Windows 11 Home setup. This includes selecting your language, region, connecting to a Wi-Fi network, and setting up your user account.
  3. It is recommended to connect to the internet during setup to download the latest updates.

4. Operating Instructions

4.1 Display and Touchscreen

The Galaxy Book5 Pro 360 features a 16-inch 3K AMOLED (2880x1800) touchscreen with a 120Hz refresh rate. This display offers vibrant colors and smooth visuals. The anti-reflective coating helps reduce glare in various lighting conditions.

Close-up of the Samsung Galaxy Book5 Pro 360's vibrant AMOLED display showing a peacock feather with an S Pen resting on it.

Image: The laptop's high-resolution AMOLED display, highlighting its visual clarity and S Pen compatibility.

4.2 S Pen Usage

The included S Pen allows for precise input, drawing, and navigation on the touchscreen. It supports multi-touch gestures and enhanced tilt sensitivity for a natural writing and drawing experience.

  • Writing and Drawing: Use the S Pen directly on the screen for notes, sketches, and annotations.
  • Air Command: Hover the S Pen over the screen and press the button on the S Pen to access Air Command shortcuts for quick actions.
  • Gestures: Utilize S Pen gestures for navigation and specific functions within compatible applications.
Samsung Galaxy Book5 Pro 360 in tablet mode with the S Pen on the screen, illustrating its creative capabilities.

Image: The Galaxy Book5 Pro 360 transformed into a tablet, with the S Pen actively used on its display.

4.3 Keyboard and Trackpad

The full-sized keyboard is backlit for comfortable typing in various lighting conditions. The large trackpad provides precise cursor control and supports multi-touch gestures for navigation.

Top-down view of the Samsung Galaxy Book5 Pro 360's keyboard and trackpad.

Image: A clear view of the laptop's keyboard layout and integrated trackpad.

4.4 2-in-1 Modes

The 360-degree hinge allows the device to be used in multiple modes:

  • Laptop Mode: Standard laptop configuration for typing and traditional computing.
  • Tent Mode: Ideal for media consumption or presentations.
  • Stand Mode: Positions the screen for viewing without the keyboard.
  • Tablet Mode: Fold the screen back completely for a full tablet experience, perfect for S Pen use.
Samsung Galaxy Book5 Pro 360 in tent mode, showcasing its flexible 2-in-1 design.

Image: The laptop configured in tent mode, demonstrating its adaptability.

5. Key Features

5.1 AI Performance

The Galaxy Book5 Pro 360 is equipped with an AI-powered Intel Core Ultra 7 processor, featuring a dedicated Neural Processing Unit (NPU) for efficient handling of AI tasks. This enhances performance for creative applications and intelligent features.

Diagram illustrating the Intel Core Ultra processor with CPU, GPU, and NPU components, emphasizing AI performance.

Image: A visual representation of the Intel Core Ultra processor's architecture, highlighting its AI capabilities.

5.2 AI Select

Utilize AI Select to quickly find information on your screen. This feature allows you to click, circle, or highlight content on your touchscreen to initiate a search or retrieve answers.

5.3 Galaxy Connected Experience

Seamlessly integrate your Galaxy devices with your Galaxy Book5 Pro 360 for enhanced productivity and convenience.

  • Phone Link: Connect your Galaxy phone to your PC to access mobile apps, make calls, send texts, and receive notifications directly from your laptop.
  • Quick Share: Easily transfer images, videos, documents, and large files between your Galaxy Book and other Galaxy devices.
  • Multi Control: Navigate your phone, Galaxy Tab, Samsung TVs, and Smart Monitors using your laptop's touchpad and keyboard.
  • Second Screen: Extend your workspace by using a compatible Galaxy Tab as a second display.
  • Auto Hotspot: Automatically connect to your phone's mobile hotspot when Wi-Fi is unavailable.
Multiple screens demonstrating the Galaxy Connected Experience features like Phone Link, Multi Control, Second Screen, and Quick Share.

Image: An overview of the Galaxy Connected Experience, showing various devices interacting with the laptop.

5.4 Ports and Connections

The device offers a variety of ports for connectivity:

  • HDMI 2.1 (Supports 8K@60Hz, 5K@120Hz)
  • USB-A 3.2
  • Two Thunderbolt 4 ports (USB-C compatible)
  • 3.5mm Headphone/Microphone Combo Jack
  • MicroSD Card Slot
Close-up views of the Samsung Galaxy Book5 Pro 360's side profiles, highlighting and labeling all available ports.

Image: Detailed views of the laptop's left and right sides, showing the arrangement and types of ports.

5.5 Audio

Experience immersive sound with quad-speakers tuned by AKG and enhanced with Dolby Atmos surround sound technology. The larger woofers provide deeper bass for a richer audio experience.

Samsung Galaxy Book5 Pro 360 displaying a video of drums, with sound waves emanating from the laptop, indicating Dolby Atmos audio.

Image: The laptop's audio capabilities are visually represented with sound waves and the Dolby Atmos logo.

5.6 Security

The Galaxy Book5 Pro 360 incorporates advanced security features, including Samsung Knox, which provides on-device hardware protection to safeguard your data from potential threats.

Layered graphical representation of security features protecting the Samsung Galaxy Book5 Pro 360.

Image: A conceptual image illustrating the multi-layered security protection of the device.

6. Specifications

FeatureDetail
Model NameGalaxy Book5 Pro 360
Item Model NumberNP960QHA-KG1US
BrandSamsung
Screen Size16 Inches
Screen Resolution2880 x 1800 pixels (3K AMOLED)
Max Screen Resolution2880x1800 Pixels
ProcessorIntel Core Ultra 7 (2.2 GHz)
RAMLPDDR5 (16 GB installed)
Memory Speed8533 MHz
Hard Drive1 TB SSD
Graphics CoprocessorIntel Arc 140V GPU (8GB)
Operating SystemWindows 11 Home
Wireless Type802.11.be
Average Battery LifeUp to 25 Hours (video playback)
Item Weight3.73 pounds
Product Dimensions13.99 x 9.93 x 0.5 inches
ColorGray
Special FeaturesAnti Glare Coating, Backlit Keyboard, HD Audio, Lightweight, Support Stylus

7. Maintenance

7.1 Cleaning Your Device

  • Screen: Use a soft, lint-free cloth specifically designed for electronics. Lightly dampen the cloth with water or a screen cleaner solution (avoid ammonia-based cleaners).
  • Keyboard and Chassis: Use a soft, dry cloth. For stubborn dirt, a slightly damp cloth can be used, ensuring no moisture enters openings. Compressed air can remove debris from between keys.
  • S Pen: Wipe with a soft, dry cloth.

7.2 Battery Care

  • Avoid fully discharging the battery frequently.
  • Store the device in a cool, dry place if not used for extended periods.
  • Use only the original Samsung power adapter and USB-C cable.

7.3 Software Updates

Regularly check for and install operating system and driver updates to ensure optimal performance and security. These updates often include bug fixes and performance enhancements.

8. Troubleshooting

If you encounter issues with your Galaxy Book5 Pro 360, refer to the following common solutions:

  • Device not powering on: Ensure the device is charged. Connect the power adapter and wait a few minutes before attempting to power on again.
  • Screen is blank or frozen: Press and hold the power button for about 10 seconds to force a shutdown. Then, restart the device.
  • Wi-Fi connectivity issues: Check if Wi-Fi is enabled in Windows settings. Restart your router and the laptop. Ensure drivers are up to date.
  • S Pen not responding: Ensure the S Pen is within range of the screen. If the issue persists, restart the laptop.
  • Slow performance: Close unnecessary applications. Check for background processes consuming high resources. Ensure sufficient free storage space.
  • Audio problems: Check volume levels and ensure headphones/speakers are properly connected. Verify audio drivers are installed and up to date.

For more complex issues, consult the Samsung support website or contact customer service.

9. Warranty and Support

9.1 Warranty Information

Your Samsung Galaxy Book5 Pro 360 is covered by a limited manufacturer's warranty. Please refer to the included Warranty Card for specific terms, conditions, and duration of coverage. Keep your proof of purchase for warranty claims.

9.2 Customer Support

For technical assistance, service, or additional information, please visit the official Samsung support website or contact Samsung customer service. You can find contact details and online resources on the Samsung website:

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