SYNCO XTalk XPro Wireless Intercom Headset (Xpro5 Five Users) Instruction Manual

Introduction

This manual provides detailed instructions for the setup, operation, and maintenance of your SYNCO XTalk XPro Wireless Intercom Headset (Xpro5 Five Users). Please read this guide thoroughly to ensure optimal performance and longevity of your device. The SYNCO XTalk XPro series features enhanced signal reception, advanced Acoustic Echo Cancellation (AEC) technology, and a MasterFree Algorithm for flexible team communication.

What's in the Box

The SYNCO XTalk XPro5 package includes the following components:

• 5 x SYNCO XTalk Xpro Headsets
• 3 x Charging Stations
• 5 x Rechargeable Lithium Ion Batteries
• 3 x USB-C Charging Cables
• 5 x Mic Windshields
• 5 x One-Ear Foam Cushions
• 1 x Storage Bag

For a visual guide to the package contents, please refer to the unboxing video below.

Setup

Follow these steps to set up your SYNCO XTalk XPro headsets:

1. Charge Batteries: Ensure all Lithium Ion batteries are fully charged using the provided charging stations.
2. Insert Batteries: Open the battery compartment on each headset and insert a charged battery.
3. Attach Mic Windshield: Place the mic windshield onto the microphone boom arm for improved audio clarity.
4. Power On: Locate the power toggle switch on the headset. Push the switch upwards to power on the headset. The headset is pre-paired from the factory (except XPro1) and ready to use. To ensure successful auto-reconnect, turn on the headsets in the sequence of Master → Level 1.
5. Power Off: Push the power toggle switch downwards to power off the headset.

Operating Instructions

The SYNCO XTalk XPro headsets are designed for intuitive team communication. Here are key operating features:

• MasterFree Algorithm: The system intelligently designates a master headset, allowing any unit to function as the master. This ensures continuous communication even if a master headset is lost or runs out of battery.
• Enhanced Signal Reception: An additional antenna design provides more stable communication over distances up to 500m (1,640ft) Line of Sight (LOS).
• AEC AI Technology: Active Acoustic Echo Cancellation (AEC) spanning 150Hz to 7kHz eliminates echoes, reverberation, and ambient noise, ensuring clear voice recognition in noisy environments.
• One-Button Remote Muting: The master headset can instantly mute all remote headsets, useful for managing conversations.
• Boost Mode: Enable intelligent spectrum switching with a click of a button to enhance communication quality.
• Real-time Monitoring: Utilize the 3.5mm jack for real-time audio monitoring from devices like cameras and recorders, allowing seamless communication while monitoring.

Pairing Headsets

The SYNCO XTalk XPro headsets are designed for easy pairing. For initial setup or re-pairing, use the SYNCO EasyGo software.

1. Download EasyGo: Ensure you have the latest version of SYNCO EasyGo software, firmware, and voice packs from the official SYNCO website.
2. Connect Headset: Connect one headset to your computer using the provided USB-C data cable.
3. Power On Headset: Turn on the headset. If the connection status in EasyGo shows 'Not Connected', try reversing the cable on the headset end and reconnecting.
4. Select Firmware & Voice Pack: In EasyGo, select the appropriate firmware (e.g., X5-BP LOW for 5 users) and voice pack.
5. Initiate Firmware Update: For the first-time firmware update of an X series headset, long-press the '+' and '-' buttons on the headset simultaneously until you hear two beeps, then a third beep. Release the '+' button first, then the '-' button, and immediately click 'Install' in EasyGo.
6. Restart Headset: After successful installation, unplug the cable and restart the headset. Repeat this process for all headsets.
7. Pairing Process: Once all headsets are updated, go to the 'Pairing' tab in EasyGo. Select the quantity of headsets (e.g., 5 for Xpro5). Click 'Start'. EasyGo will guide you to connect and power on headsets in the sequence of Master, Level 1, and Level 2.

Firmware Update

Regular firmware updates ensure your SYNCO XTalk XPro headsets have the latest features and performance improvements. Use the SYNCO EasyGo software for this process.

1. Download Updates: Obtain the latest firmware and voice pack files from the official SYNCO website.
2. Connect Headset: Connect one headset to your computer using the USB-C data cable.
3. Open EasyGo: Launch the SYNCO EasyGo software.
4. Select Firmware & Voice Pack: In the 'Install' tab, select the correct firmware file (e.g., X9_MAX_V2.0.5 for XMax) and the corresponding voice pack.
5. Install Update: Click 'Install' to begin the firmware update. Follow any on-screen prompts.
6. Restart Headset: After the installation is complete, unplug the data cable and restart the headset.
7. Repeat for all headsets: Perform this update process for each headset in your system.

Maintenance

Proper maintenance ensures the longevity and performance of your headsets:

• Cleaning: Use a soft, dry cloth to clean the headset surfaces. Avoid harsh chemicals or abrasive materials.
• Storage: Store headsets in the provided storage bag in a cool, dry place when not in use.
• Battery Care: Fully charge batteries before long-term storage. Avoid extreme temperatures.

Troubleshooting

If you encounter issues, try these common troubleshooting steps:

• No Sound/Intermittent Connection: Ensure headsets are fully charged and within range. Check pairing status via EasyGo.
• Poor Audio Quality: Verify mic windshields are properly installed. Check for environmental interference.
• Headset Not Powering On: Ensure battery is correctly inserted and charged.
• Firmware Update Issues: Ensure the data cable is securely connected and try reversing it. Confirm the correct firmware version is selected in EasyGo.

Specifications

Warranty and Support

For warranty information and technical support, please visit the official SYNCO website or contact their customer service. Keep your purchase receipt for warranty claims.