EE Smart 4G Hub 2 (HH10E) User Manual

1. Introduction

The EE Smart 4G Hub 2 (model HH10E) is a versatile 4G WiFi router designed to provide high-speed internet connectivity using a mobile network SIM card. It offers an alternative to traditional fixed-line broadband, ideal for temporary setups, areas with poor fixed-line infrastructure, or mobile offices. This manual provides detailed instructions for setting up, operating, and maintaining your device to ensure optimal performance.

2. What's in the Box

Please verify that all the following components are included in your package:

• Smart 4G Hub 2 (HH10E): The main router unit.
• Power Adapter: For connecting the hub to a power outlet.
• USB Cable (Power): Used with the power adapter.
• Quick Start Guide: A brief guide for initial setup.

Figure 2.1: The EE Smart 4G Hub 2 and its standard accessories. Ensure all items are present before proceeding.

3. Device Layout

Familiarize yourself with the various ports, indicators, and buttons on your Smart 4G Hub 2.

Figure 3.1: Front view of the HH10E router, showing the minimalist design and status indicators.

Figure 3.2: Rear view displaying the LAN ports, power input, and SIM card slot.

Figure 3.3: Side view, highlighting the compact form factor.

Figure 3.4: Top view, showing the ventilation pattern for heat dissipation.

4. Setup Guide

4.1. SIM Card Installation

The Smart 4G Hub 2 requires a Nano SIM card (sold separately) to access mobile network data. Ensure the device is powered off before inserting or removing the SIM card.

1. Locate the SIM card slot on the rear of the device (refer to Figure 3.2).
2. Gently insert the Nano SIM card into the slot with the gold contacts facing down and the notched corner aligned correctly. Push until it clicks into place.
3. To remove, gently push the SIM card inwards until it springs out.

4.2. Powering On

Connect the provided power adapter to the power input port on the rear of the hub, then plug the adapter into a wall outlet. The device will automatically power on and begin its startup sequence.

4.3. Initial Configuration

Upon first power-on, the hub will attempt to connect to the mobile network. The status indicator lights on the front of the device will provide feedback:

• Flashing Aqua: The device is attempting to connect to the network.
• Steady Aqua: The device is successfully connected to the network and providing internet access.

The default WiFi network name (SSID) and password (WiFi Key) are typically found on a label on the bottom or rear of the device. Use these credentials to connect your devices.

5. Operating Instructions

5.1. Connecting Devices

You can connect devices to the Smart 4G Hub 2 via WiFi or Ethernet cable.

• WiFi Connection: On your device (laptop, smartphone, tablet), search for available WiFi networks. Select the SSID of your Smart 4G Hub 2 and enter the WiFi Key when prompted. The hub supports up to 60 connected devices.
• Ethernet Connection: For wired connections, use a standard Ethernet cable to connect a device (e.g., desktop computer, gaming console) to one of the LAN ports on the rear of the hub.

5.2. Accessing the Web Interface

For advanced settings and monitoring, you can access the hub's web-based management interface:

1. Ensure your device is connected to the Smart 4G Hub 2's WiFi network or via an Ethernet cable.
2. Open a web browser (e.g., Chrome, Firefox, Edge).
3. In the address bar, type the default IP address (usually 192.168.1.1 or 192.168.8.1) or the web address provided on the device label, then press Enter.
4. Enter the administrator username and password. These are typically found on the device label.

5.3. Network Settings

Within the web interface, you can configure various network settings, including:

• WiFi Name (SSID) and Password: Change these for better security or personalization.
• Guest WiFi: Enable a separate network for guests.
• APN Settings: If your SIM card requires specific Access Point Name settings, these can be configured here.
• Firmware Update: Check for and install the latest firmware to improve performance and security.

6. Maintenance

To ensure the longevity and optimal performance of your EE Smart 4G Hub 2, follow these maintenance guidelines:

• Placement: Position the hub in a central location, away from obstructions, large metal objects, and other electronic devices that may cause interference. Avoid direct sunlight and extreme temperatures.
• Cleaning: Use a soft, dry cloth to clean the exterior of the device. Do not use liquid cleaners or aerosols. Ensure ventilation holes remain clear of dust.
• Firmware Updates: Regularly check for and install firmware updates via the web interface. Updates often include performance improvements, bug fixes, and security enhancements.
• Restarting: If you experience connectivity issues, try restarting the hub by unplugging the power adapter, waiting 10 seconds, and then plugging it back in.

7. Troubleshooting

This section addresses common issues you might encounter with your Smart 4G Hub 2.

If issues persist after following these steps, please contact customer support for further assistance.

8. Specifications

Key technical specifications for the EE Smart 4G Hub 2 (HH10E):

9. Warranty and Support

As this product is listed as "Renewed" by Amazon Renewed, it typically comes with a specific return policy and limited warranty provided by the seller or Amazon Renewed program. Please refer to your purchase documentation or the Amazon Renewed policy for details regarding warranty coverage and return periods.

For technical support or assistance with your EE Smart 4G Hub 2, please contact the seller directly through your Amazon order history. For general inquiries about the EE network or services, refer to the official EE support channels.