MERCUSYS Halo H50G AC1900 Mesh WiFi System User Manual

Introduction

This manual provides detailed instructions for setting up, operating, and maintaining your MERCUSYS Halo H50G AC1900 Mesh WiFi System. Please read this manual thoroughly before use to ensure proper installation and optimal performance.

The Halo H50G system is designed to provide seamless whole-home WiFi coverage, eliminating dead zones and ensuring stable connectivity for multiple devices.

Package Contents

Verify that your package contains the following items:

• 2 × Halo H50G Units
• 2 × Power Adapters
• 1 × RJ45 Ethernet Cable
• 1 × Quick Installation Guide

Image: Retail packaging of the MERCUSYS Halo H50G Mesh WiFi System, showing two white cube-shaped units and the product box.

Setup

1. Hardware Connection

1. Unpack the Units: Remove the Halo H50G units from their packaging.
2. Position the Main Unit: Place one Halo H50G unit near your modem or existing router. This will be your main unit.
3. Connect to Modem: Connect one end of the provided Ethernet cable to a LAN port on your modem (or an available LAN port on your existing router if using Access Point mode). Connect the other end to any of the Gigabit WAN/LAN ports on the main Halo H50G unit.
4. Power On: Connect the power adapter to the main Halo H50G unit and plug it into a power outlet. Wait for the LED indicator on the unit to turn solid white, indicating it is ready.
5. Position Satellite Units: Place the other Halo H50G unit(s) in locations where you need extended WiFi coverage. Ensure they are within range of the main unit.
6. Power On Satellite Units: Connect the power adapters to the satellite Halo H50G units and plug them into power outlets. Wait for their LED indicators to turn solid white.

Image: Rear view of a Halo H50G unit, highlighting the three Gigabit WAN/LAN auto-sensing ports and power input.

Image: A three-step diagram illustrating the setup process: 1) Identify components (Halo unit, power cable, Ethernet cable), 2) Connect the main Halo unit to a modem and power, 3) Use the MERCUSYS app for final configuration.

2. App Setup

The MERCUSYS app simplifies the setup process. It is recommended for initial configuration.

1. Download the App: Search for "MERCUSYS" in the Apple App Store or Google Play Store and download the app.
2. Launch the App: Open the MERCUSYS app and log in with your MERCUSYS ID. If you don't have one, create an account.
3. Create a New Network: Follow the on-screen instructions in the app to create your new Mesh WiFi network. The app will guide you through connecting your main Halo unit and adding satellite units.
4. Name Your Network: Set a unique WiFi network name (SSID) and password.
5. Placement Optimization: The app may provide guidance on optimal placement for your satellite units to ensure the best coverage.

Image: A smartphone displaying the MERCUSYS app interface, showing network settings and connected devices, indicating easy management.

Operating Your Mesh WiFi System

Network Modes

The Halo H50G system supports two primary operating modes:

• Router Mode: This is the default mode. The Halo system acts as your primary router, creating a new WiFi network and managing all connected devices.
• Access Point Mode: If you already have an existing router and want to extend its WiFi coverage without creating a new network, you can configure the Halo system in Access Point mode. In this mode, the Halo units extend your existing wired network wirelessly.

Image: A diagram illustrating two network configurations: Router Mode, where the Halo H50G connects directly to the internet and serves devices, and Access Point Mode, where it connects to an existing host router to extend its network.

Key Features

• Seamless Roaming: Devices automatically switch to the strongest WiFi signal as you move around your home, ensuring uninterrupted connectivity.
• Dual-Band AC1900 WiFi: Provides combined speeds of up to 1900 Mbps (600 Mbps on 2.4 GHz and 1300 Mbps on 5 GHz) for high-bandwidth activities.
• Gigabit Ethernet Ports: Each unit includes multiple Gigabit WAN/LAN ports for high-speed wired connections.
• Smart Connect: Combines the 2.4 GHz and 5 GHz bands into a single SSID, allowing devices to automatically connect to the optimal band.
• Parental Controls: Manage internet access for family members, set time limits, and block inappropriate content via the MERCUSYS app.
• Quality of Service (QoS): Prioritize network traffic for specific devices or applications to ensure smooth performance.
• Guest Network: Create a separate WiFi network for guests, keeping your main network secure.

Maintenance

Firmware Updates

Regularly check for and install firmware updates through the MERCUSYS app. Firmware updates often include performance improvements, security enhancements, and new features.

Cleaning

Wipe the units with a soft, dry cloth. Do not use liquid cleaners or abrasive materials.

Optimal Placement

For best performance, ensure Halo units are placed in open areas, away from obstructions like large metal objects, thick walls, and other electronic devices that may cause interference.

Troubleshooting

No Internet Access

• Check Connections: Ensure all Ethernet cables are securely connected to the Halo unit and your modem/router.
• Restart Devices: Power cycle your modem, then your main Halo unit, and then any satellite units. Wait a few minutes for each device to fully boot up.
• ISP Status: Verify that your Internet Service Provider (ISP) is not experiencing an outage.
• App Diagnostics: Use the MERCUSYS app's diagnostic tools to identify potential issues.

Weak WiFi Signal or Dead Zones

• Relocate Units: Try moving satellite Halo units closer to the main unit or to a more central location within the coverage area.
• Reduce Interference: Move Halo units away from other electronic devices (microwaves, cordless phones, Bluetooth devices) and large metal objects.
• Add More Units: For very large homes or areas with significant obstructions, consider adding additional Halo units to expand coverage.

Cannot Connect to WiFi

• Verify Password: Ensure you are entering the correct WiFi password.
• Check SSID: Confirm you are connecting to the correct network name (SSID).
• Device Compatibility: Ensure your device supports 802.11ac or 802.11n wireless standards.

LED Indicator Status

Specifications

Warranty and Support

For warranty information and technical support, please refer to the official MERCUSYS website or contact their customer service. The Quick Installation Guide included in your package may also contain specific warranty details for your region.

MERCUSYS Support Website: www.mercusys.com/support