1. Introduction
Thank you for choosing the GIOTOHUN Cat Water Fountain S11-pro. This stainless steel pet water fountain is designed to provide a continuous supply of fresh, filtered water for your cats, encouraging healthy hydration habits. With a 2.2L (74oz) capacity, quiet operation, and a multi-stage filtration system, it ensures your pet has access to clean drinking water for several days.
This manual provides detailed instructions for assembly, operation, maintenance, and troubleshooting to ensure optimal performance and longevity of your pet's new water fountain.
Figure 1: GIOTOHUN Cat Water Fountain S11-pro
2. Important Safety Information
Please read all instructions carefully before using the GIOTOHUN Cat Water Fountain. Failure to follow these instructions may result in product damage or injury.
- For indoor use only.
- Do not immerse the power adapter or plug in water.
- Ensure the power cord is not damaged or frayed. If damaged, discontinue use immediately.
- Keep the fountain away from direct sunlight and heat sources.
- Always unplug the fountain before cleaning or performing maintenance.
- Supervise pets during initial use to ensure they adapt safely to the fountain.
- This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
- Use only original GIOTOHUN replacement parts and filters.
3. Package Contents
Verify that all items are present in your package:
Figure 2: Included Components Diagram
- Stainless Steel Water Tank
- Water Dispenser Lid
- Faucet Attachment
- Water Pump (with USB cable)
- Sponge Filters (3 included)
- Carbon Filters (6 included)
- Power Adapter
- Instruction Manual
4. Setup Instructions
Follow these steps to assemble your GIOTOHUN Cat Water Fountain:
- Initial Cleaning: Before first use, thoroughly clean all components (water tank, lid, pump, filters, faucet) with mild soap and water. Rinse thoroughly to remove any soap residue.
- Install Sponge Filter: Place one sponge filter onto the water pump intake.
- Position Pump: Place the water pump at the bottom of the stainless steel water tank, ensuring the power cord exits through the designated groove.
- Install Carbon Filter: Insert a carbon filter into the designated slot on the underside of the water dispenser lid.
- Attach Faucet (Optional): If desired, attach the faucet to the water dispenser lid.
- Place Lid: Carefully place the water dispenser lid onto the stainless steel tank, ensuring it sits securely.
- Fill with Water: Fill the fountain with clean water up to the MAX line. The water level window on the side will help you monitor this.
- Connect Power: Connect the USB cable from the pump to the power adapter, then plug the adapter into a standard electrical outlet.
Figure 3: Assembly Diagram
5. Operating Instructions
5.1 Powering On/Off
Once plugged in, the fountain will automatically begin circulating water. To turn off, simply unplug the power adapter from the electrical outlet.
5.2 Water Flow Modes
The GIOTOHUN Cat Water Fountain offers two distinct water flow modes:
- Faucet Running Water: With the faucet attachment installed, water flows from the faucet, mimicking a tap. This mode is designed to attract pets who prefer drinking from running water sources.
- Fountain Running Water: Without the faucet attachment, water bubbles up from the center, creating a gentle fountain effect. This mode is often preferred by shorter pets or those who prefer a less direct stream.
Figure 4: Faucet and Fountain Water Flow Modes
5.3 Water Level Monitoring
The fountain features a transparent water level window with an LED light, allowing for easy monitoring of the water volume. Refill the fountain when the water level drops to prevent the pump from running dry.
Figure 5: Water Level Window and LED Lighting
6. Maintenance
Regular cleaning and filter replacement are crucial for maintaining water quality and extending the life of your fountain. It is recommended to clean the fountain and pump every 1-2 weeks, and replace filters every 2-4 weeks.
6.1 Cleaning the Fountain
- Unplug the fountain from the power outlet.
- Disassemble the fountain: remove the lid, faucet, and pump assembly.
- Discard used filters.
- Wash the stainless steel tank and lid with mild soap and water. Use a soft brush or sponge to remove any residue. Rinse thoroughly.
- Clean the faucet attachment if used.
- Dry all components completely before reassembly.
Figure 6: Cleaning the Fountain Lid
6.2 Cleaning the Water Pump
To ensure optimal pump performance and longevity, clean it every 1-2 weeks:
- Remove the pump from the fountain.
- Remove the pump cover and the impeller cap.
- Carefully remove the impeller.
- Clean all components (pump body, cover, impeller, and impeller housing) with a small brush and water to remove any hair or debris.
- Reassemble the pump, ensuring the impeller is correctly seated.
Figure 7: Water Pump Cleaning Steps
6.3 Filter Replacement
The fountain uses a 4-stage filtration system. Replace the carbon filter every 2-4 weeks, and the sponge filter every 1-2 weeks, or more frequently if multiple pets use the fountain or if water appears dirty.
- Carbon Filter: Activated carbon removes bad taste and odor, and ion exchange resin softens tap water.
- Sponge Filter: Captures pet hair and larger impurities, and helps remove fine particles.
Replacement filters can be purchased by searching for "B0DFMBP2BJ" on Amazon.
Figure 8: 4-Stage Filtration System
7. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Fountain not dispensing water. |
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| Fountain is noisy. |
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| Water tastes or smells bad. |
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| LED light not working. |
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8. Product Specifications
| Feature | Detail |
|---|---|
| Model Name | S11-pro |
| Brand | GIOTOHUN |
| Material | SUS 304 Stainless Steel |
| Capacity | 2.2 Liters (74 oz) |
| Dimensions (L x W x H) | 7.68" x 7.68" x 4.53" |
| Item Weight | 0.57 Kilograms (1.25 pounds) |
| Pump Power Consumption | 0.8W |
| Noise Level | <25dB |
| Filtration System | 4-stage (Cotton, Activated Carbon, Ion Exchange Resin, Sponge) |
| Included Components | Water Tank, Lid, Faucet, Water Pump, Sponge Filter, Carbon Filter, Power Adapter |
9. Warranty and Support
9.1 Warranty Information
The GIOTOHUN Cat Water Fountain S11-pro comes with a 2-year warranty from the date of purchase. This warranty covers manufacturing defects and malfunctions under normal use. It does not cover damage caused by misuse, neglect, unauthorized modifications, or failure to follow the instructions in this manual.
Please retain your proof of purchase for warranty claims.
9.2 Customer Support
If you encounter any issues with your GIOTOHUN Cat Water Fountain or have questions not addressed in this manual, please contact our customer support team:
- Email: support@giotohun.com
- Online Support: Visit the official GIOTOHUN store on Amazon for FAQs and further assistance: GIOTOHUN Amazon Store
When contacting support, please provide your product model (S11-pro) and a detailed description of the issue.
