Introduction
This manual provides comprehensive instructions for the setup, operation, and maintenance of your HP Poly CCX 350 BMP MS POE-E IP Phone. Please read this manual thoroughly before using the device to ensure proper functionality and to prevent damage.
Setup
1. Unboxing and Package Contents
Carefully unpack all items from the box. Verify that the following components are present:
- HP Poly CCX 350 IP Phone unit
- Handset
- Handset cord
- Desk stand
- Ethernet cable
- Quick Start Guide (if included)
2. Attaching the Desk Stand
Align the desk stand with the slots on the back of the phone unit. Gently push until it clicks into place. The stand allows for two viewing angles.
Image 1: Side view of the HP Poly CCX 350 IP Phone showing the attached desk stand. This view highlights the phone's profile and the angle provided by the stand.
Image 2: Angled view of the HP Poly CCX 350 IP Phone, illustrating the phone's display and keypad from a user's perspective with the stand in place.
3. Connecting the Handset
Plug one end of the coiled handset cord into the handset and the other end into the handset port on the phone unit. Ensure a secure connection.
4. Network and Power Connection (PoE)
The HP Poly CCX 350 supports Power over Ethernet (PoE). Connect one end of the Ethernet cable to the LAN port on the back of the phone and the other end to a PoE-enabled network switch or injector. The phone will power on automatically.
Note: If PoE is not available, a separate AC power adapter (sold separately) is required. Connect the AC adapter to the power port on the phone and then to a power outlet.
Operating Instructions
This section covers the basic functions and features of your IP phone.
Image 3: Front view of the HP Poly CCX 350 IP Phone, displaying the screen, keypad, and function buttons. This is the primary interface for user interaction.
1. Making a Call
- Pick up the handset, press the Speakerphone button, or press a Line key.
- Dial the desired phone number using the keypad.
- Press the Dial soft key or wait for the call to connect automatically.
2. Answering a Call
When the phone rings:
- Pick up the handset.
- Press the Answer soft key.
- Press the Speakerphone button.
3. Ending a Call
To end an active call, hang up the handset or press the End Call soft key.
4. Volume Control
Use the Volume buttons (located below the handset) to adjust the volume of the handset, speakerphone, or ringer.
5. Mute Function
Press the Mute button (microphone icon) to mute your microphone during a call. Press it again to unmute.
6. Speakerphone
Press the Speakerphone button (speaker icon) to toggle speakerphone mode on or off.
7. Navigation Keys and Soft Keys
Use the four-way navigation cluster and the center Select button to navigate menus on the display. The soft keys below the display change functionality based on the current context.
Maintenance
1. Cleaning the Phone
To clean the phone, use a soft, lint-free cloth slightly dampened with water. Do not use harsh chemicals, abrasive cleaners, or solvents, as these can damage the phone's finish and components. Avoid spraying liquids directly onto the phone.
2. Software Updates
Your phone may receive software updates periodically to improve performance and add new features. These updates are typically managed by your IT administrator or service provider. Do not attempt to manually update firmware unless instructed by official support.
Troubleshooting
This section addresses common issues you might encounter with your HP Poly CCX 350 IP Phone.
No Power / Display Off
- Check PoE Connection: Ensure the Ethernet cable is securely connected to both the phone's LAN port and a PoE-enabled network switch or injector.
- Check AC Adapter (if applicable): If using an AC adapter, ensure it is properly connected to the phone and a working power outlet.
- Verify Network Switch: Confirm that the network switch port is active and providing PoE.
No Dial Tone
- Check Network Connection: Ensure the Ethernet cable is firmly connected.
- Verify Network Status: Check the phone's display for network connectivity icons or messages.
- Contact IT Administrator: Network configuration issues often require assistance from your IT department or service provider.
Poor Audio Quality
- Adjust Volume: Use the volume buttons to increase or decrease the call volume.
- Check Handset/Headset Connection: Ensure the handset cord or headset is securely plugged in.
- Network Congestion: Poor network conditions can affect audio quality. Contact your IT administrator if the issue persists.
Phone Not Registering
If your phone is not registering with the call server, it typically indicates a network configuration or server issue. Contact your IT administrator or service provider for assistance.
Specifications
| Feature | Detail |
|---|---|
| Brand | HP |
| Model Number | 848Z7AA#ABA |
| Product Dimensions (L x W x H) | 3.1 x 8.8 x 8.9 inches |
| Item Weight | 10.6 ounces (10.56 ounces) |
| Color | Black |
| Telephone Type | Corded IP Phone |
| Power Source | AC adapter (optional), Power over Ethernet (PoE) |
| Compatible Devices | IP networks, PSTN, ISDN, VoIP services |
| Multiline Operation | Yes |
| Caller Identification | Yes |
| Answering System Type | Digital (functionality depends on service provider) |
Warranty and Support
Warranty Information
Your HP Poly CCX 350 IP Phone is covered by a limited warranty provided by HP. For specific warranty terms and conditions, please refer to the warranty documentation included with your product or visit the official HP support website.
Technical Support
For technical assistance, troubleshooting beyond this manual, or to inquire about service, please contact your IT administrator or visit the official HP support website:
When contacting support, please have your product model number (CCX 350 BMP MS POE-E) and serial number ready.