Orange Factory Criss Cross Chair - Wheel
Orange Factory Criss Cross Chair User Manual
Model: Criss Cross Chair - Wheel | Brand: Orange Factory
Introduction
Thank you for choosing the Orange Factory Criss Cross Chair. This manual provides essential information for the safe and efficient assembly, operation, and maintenance of your new chair. Please read it thoroughly before use and retain it for future reference.

Image: The Beige Orange Factory Criss Cross Chair, showcasing its wide seat and armless design, positioned in a bright room with a window and a plant.
Important Safety Instructions
- Maximum Weight Capacity: This chair is designed to support a maximum weight of 300 pounds. Do not exceed this limit to prevent damage or injury.
- Ensure all components are securely fastened before use. Regularly check and tighten all screws and bolts.
- Do not stand on the chair. Use it only for seating purposes.
- Keep hands and fingers clear of moving parts, especially during height adjustment.
- Avoid placing the chair on uneven surfaces to prevent tipping.
- Keep children and pets away from the chair during assembly.
Package Contents
Please verify that all parts are present and undamaged before beginning assembly. If any parts are missing or damaged, please contact customer support.
| Part | Description | Quantity |
|---|---|---|
| Seat Cushion | Wide, U-shaped seat with high-density foam. | 1 |
| Backrest | Padded backrest for support. | 1 |
| Gas Lift Cylinder | SGS-approved component for height adjustment. | 1 |
| Star Base | Sturdy metal base. | 1 |
| Casters (Wheels) | Smooth-rolling, 360° swivel casters. | 5 |
| Hardware Kit | Screws, bolts, and assembly tools. | 1 set |
Setup and Assembly
Assembly of the Orange Factory Criss Cross Chair is designed to be straightforward. For detailed, step-by-step instructions, please refer to the official Installation Manual PDF:
Download Installation Manual (PDF)
General Assembly Steps:
- Attach the casters to the star base by firmly pushing them into the holes until they click into place.
- Insert the gas lift cylinder into the center hole of the star base.
- Attach the chair mechanism to the underside of the seat cushion using the provided screws. Ensure the front of the mechanism aligns with the front of the seat.
- Carefully place the assembled seat onto the gas lift cylinder.
- Attach the backrest to the seat cushion using the remaining screws.
- Verify all screws are tightened and the chair is stable before use.

Image: A diagram illustrating the dimensions of the Criss Cross Chair, including seat width, depth, and adjustable height range, along with its 300 lbs weight capacity.
Operating Instructions
Height Adjustment:
To adjust the chair's height, locate the lever on the right side beneath the seat. While seated, pull the lever up to lower the chair. To raise the chair, lift your weight off the seat and pull the lever up. Release the lever at your desired height.
360° Swivel and Mobility:
The chair features a 360° swivel function, allowing for easy rotation. The smooth-rolling casters enable effortless movement across various floor types, including carpet, tile, and hardwood.

Image: A user comfortably seated cross-legged on the wide seat of the Criss Cross Chair, demonstrating its spacious design suitable for various sitting postures.
Tilt Tension Control:
The chair includes a tilt tension control knob located underneath the seat. Turn the knob clockwise to increase the tension, making it harder to recline. Turn it counter-clockwise to decrease tension, allowing for easier reclining up to 30 degrees.
Armless Design:
The armless design allows for greater freedom of movement and enables the chair to fit easily under most desks, optimizing space.

Image: A visual guide detailing the adjustable features of the chair, including height adjustment, rocking mode, and 360° swivel.
Care and Maintenance
- Cleaning: For fabric surfaces, use a soft cloth dampened with mild soap and water. Blot spills immediately. Do not use harsh chemicals or abrasive cleaners.
- Hardware Check: Periodically check all bolts and screws to ensure they are tight. Re-tighten as necessary to maintain stability and safety.
- Caster Care: Keep casters free of hair and debris to ensure smooth rolling. You may periodically remove them and clean the axles.
- Avoid Direct Sunlight: Prolonged exposure to direct sunlight may cause the fabric to fade.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Chair does not adjust height. | Gas lift cylinder is faulty or lever is not fully engaged. | Ensure the lever is pulled completely. If the issue persists, the gas lift may need replacement. Contact customer support. |
| Chair wobbles or feels unstable. | Loose screws or uneven assembly. | Check and tighten all screws and bolts. Ensure the chair is on a flat, even surface. |
| Casters do not roll smoothly. | Debris (hair, lint) caught in casters. | Remove casters and clean any debris from the wheels and axles. |
| Chair reclines too easily/too stiffly. | Tilt tension not adjusted correctly. | Adjust the tilt tension knob located underneath the seat. |
Product Specifications
- Brand: Orange Factory
- Model Name: Criss Cross Chair - Wheel
- Color: Beige
- Product Dimensions: 20"D x 25.5"W x 35.6"H
- Seat Height: 17.5 Inches (Adjustable)
- Seat Depth: 20 inches
- Chair Backrest Width: 25 Inches
- Maximum Weight Recommendation: 300 Pounds
- Material: Fabric (Upholstered), High-Density Sponge Fill, Metal Base
- Special Features: Adjustable Height, Cushion Availability, Ergonomic, Rolling, Swivel, Tilt Tension Control
- Certifications: SGS-approved gas lift, BIFMA certified metal base
- Item Weight: 27 pounds
- First Available: May 30, 2024

Image: Close-up view of the chair's sturdy components, highlighting the SGS-certified gas lift, BIFMA compliant metal base, and 360° swivel casters.
Warranty and Support
For warranty information, product support, or to purchase replacement parts, please contact Orange Factory customer service through the Amazon platform or visit our official brand store:
Visit Orange Factory Brand Store
Please have your model number (Criss Cross Chair - Wheel) and purchase date available when contacting support.
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