Introduction
The eufy Security Indoor Cam C220 is designed to provide comprehensive indoor surveillance with advanced features for enhanced home security. This manual will guide you through the setup, operation, maintenance, and troubleshooting of your camera.
Setup Guide
Follow these steps to set up your eufy Security Indoor Cam C220:
- Power On: Connect the camera to a power source using the provided cable.
- Download App: Download the eufy Security app (version 4.8.9 or above) from your device's app store.
- Account Creation/Login: Open the app and create a new account or log in to an existing one.
- Add Device: Follow the in-app instructions to add your Indoor Cam C220. Ensure your Wi-Fi network is 2.4GHz, as the C220 does not support 5GHz.
- Placement: Position the camera in your desired location, ensuring it has a clear view of the area you wish to monitor. The camera can be placed on a flat surface or mounted.
- HomeBase 3 Compatibility: For full compatibility with HomeBase 3 (HomeBase S380), update its firmware to version 3.5.4.8 or above. This enables storage functions and BionicMind AI.
Image: eufy Security Indoor Cam C220, showing its compact design and base.
Operating Your Camera
Key Features and Functions:
- 2K Resolution: The 2K lens provides a highly detailed home protection experience, ensuring no risks go unnoticed.
- 360° Surveillance: Utilize the 360° pan and tilt capabilities to achieve a complete view of your space, eliminating blind spots.
- On-Device AI Human/Motion Detection & Tracking: The camera detects and recognizes human figures, then records their entire route, ensuring they remain in sight.
- Privacy Mode: Activate privacy mode with a single press, and the camera will automatically turn away to a preset position, ensuring your privacy when needed.
- Local Security, No Monthly Fee: Store recordings directly on a microSD card (up to 128 GB) without recurring monthly fees for notifications or video recording.
- Two-Way Audio: Communicate in real-time through the camera using the eufy Security app.
- Smart Assistant Compatibility: The camera is compatible with Alexa and Google Assistant for convenient voice control and integration into your smart home ecosystem.
- Instant Notifications: Receive immediate alerts on your smartphone when motion is detected.
- Customized Activity Zones: Define specific areas within the camera's view to focus on, reducing unnecessary alerts from irrelevant movements.
Image: Close-up of the camera lens with '2K' text, highlighting its high-resolution capability.
Image: eufy Indoor Cam C220 with a circular arrow indicating 360-degree coverage.
Image: Two children playing, with dashed lines indicating the camera's AI tracking feature.
Image: Rear view of the eufy Indoor Cam C220, illustrating its privacy mode feature.
Image: A large '0' made of green foliage with a dollar sign at its base, symbolizing no monthly fees for local storage.
Image: Split image showing an indoor living space and an entryway, illustrating two-way audio communication.
Image: A smart display showing a family, indicating compatibility with Alexa and Google Home.
Image: A hand holding a smartphone displaying an instant notification from the eufy Security app.
Image: A child and a dog on a wooden floor, with a finger pointing, illustrating the concept of customized activity zones.
Maintenance
To ensure optimal performance and longevity of your eufy Security Indoor Cam C220, consider the following maintenance tips:
- Regular Cleaning: Gently wipe the camera lens and body with a soft, dry cloth to remove dust and smudges. Avoid using harsh chemicals or abrasive materials.
- Firmware Updates: Periodically check for and install firmware updates via the eufy Security app. Updates often include performance improvements, new features, and security enhancements.
- MicroSD Card Management: If using a microSD card for local storage, regularly review and manage your recordings to ensure sufficient space. Back up important footage as needed.
- Power Connection: Ensure the power cable is securely connected and not damaged.
Troubleshooting
If you encounter issues with your eufy Security Indoor Cam C220, try the following troubleshooting steps:
- Wi-Fi Connectivity Issues:
- Ensure your Wi-Fi router is operating on the 2.4GHz band. The C220 does not support 5GHz Wi-Fi.
- Move the camera closer to your Wi-Fi router to improve signal strength.
- Restart your Wi-Fi router and the camera.
- No Recording/Notifications:
- Check if a microSD card is properly inserted and formatted (if using local storage).
- Verify motion detection settings in the eufy Security app.
- Ensure the camera's firmware and app are up to date.
- Poor Video Quality:
- Clean the camera lens.
- Check your internet connection speed.
- Adjust the video quality settings in the app if necessary.
- Camera Unresponsive:
- Unplug the camera, wait 10 seconds, and plug it back in.
- If the issue persists, perform a factory reset (refer to the app for specific instructions).
Specifications
| Feature | Detail |
|---|---|
| Product Dimensions | 2.89 x 2.8 x 4.26 inches |
| Item Weight | 6.3 ounces |
| Model Number | T8W11C |
| Manufacturer | Anker |
| Video Resolution | 2K |
| Connectivity | 2.4GHz Wi-Fi only |
| Storage | MicroSD card (up to 128 GB), HomeBase 3 compatible |
| Night Vision Range | Up to 30 feet |
What's in the Box:
- Camera x 1
Warranty and Support
This eufy Security Indoor Cam C220 is a renewed product. Please refer to the specific warranty terms provided at the time of purchase for renewed items. Generally, renewed products may have a limited warranty period.
For technical support, product registration, or further assistance, please visit the official eufy support website or contact their customer service. Keep your purchase receipt and product model number (T8W11C) handy for faster service.
Return Policy: This product is eligible for a 90-day return/replacement policy from the date of purchase. Please check the specific terms with your retailer.
