Tile by Life360 Mate Bluetooth Tracker User Manual

1. Introduction

The Tile by Life360 Mate is a versatile Bluetooth tracker designed to help you locate your personal items quickly and efficiently. This device can be easily attached to everyday objects such as keys, backpacks, or purses, eliminating the need for additional accessories. It features a loud ring and an extended Bluetooth range, allowing you to find misplaced items by ringing the Tile or viewing its last known location on your smartphone application. Additionally, the Tile Mate offers a phone-finding function, enabling you to make your phone ring even when it is silenced, by simply double-pressing the Tile button. For enhanced safety, the device can be configured to send a discreet SOS alert to your Life360 Circle in emergency situations.

Illustration of how Tile works with icons for finding things, finding phone, and SOS.

Image 1.1: Visual representation of Tile's core functionalities: finding items, finding your phone, and the SOS feature.

2. Product Overview

The Tile Mate is a compact and durable Bluetooth tracker. Its design allows for easy attachment to various items, making it an ideal solution for keeping track of frequently misplaced belongings.

A black Tile Mate Bluetooth tracker with a small loop for attachment.

Image 2.1: The Tile Mate Bluetooth tracker in black, showcasing its compact design and attachment loop.

Key Features:

Item Tracking: Locate lost or stolen items by ringing your Tile or viewing its last known location on the companion app.
Phone Finder: Double-press the button on your Tile to make your phone ring, even when it is on silent mode.
SOS Functionality: Discreetly trigger an SOS alert to your designated Life360 Circle in unsafe situations.
Life360 Integration: Seamlessly integrate your Tiles with the Life360 app to view all tracked items and family members on a single map.
Durability: Water-resistant design for everyday use.
Compatibility: Works with both iOS and Android devices.

Graphic listing Tile Mate features: 3-year battery life, 350ft Bluetooth range, loud ring, water resistant, works with Life360, use with iOS & Android.

Image 2.2: Overview of Tile Mate's key features including battery life, Bluetooth range, and compatibility.

3. Setup

To begin using your Tile Mate, follow these steps for initial setup and pairing with your smartphone.

Download the Tile App: Search for "Tile" in your device's app store (Apple App Store for iOS or Google Play Store for Android) and download the official Tile application.
Create an Account: Open the Tile app and follow the on-screen instructions to create a new Tile account or log in if you already have one.
Add Your Tile: In the app, tap the "+" icon or the option to "Add a Tile."
Activate and Pair: Press the button on your Tile Mate. The app will guide you through the pairing process. Ensure your phone's Bluetooth is enabled and the Tile is within range.
Optional: Life360 Integration: If you wish to use the SOS feature or integrate with Life360, download the Life360 app and follow its setup instructions to link your Tile account.

A black Tile Mate attached to a set of keys, with a smartphone displaying the Tile app map interface.

Image 3.1: A Tile Mate attached to keys, demonstrating how it appears on the Tile app map after successful setup.

4. Operating Instructions

4.1 Finding Your Items

When an item with your Tile Mate attached is misplaced, you can locate it using the Tile app:

Open the Tile app on your smartphone.
Select the Tile associated with the item you are looking for.
Tap the "Find" button. Your Tile Mate will emit a loud ring, helping you pinpoint its location.
If the item is out of Bluetooth range, the app will display its last known location on a map.

A black Tile Mate attached to keys, with a smartphone showing the Tile app ringing the device on a map.

Image 4.1: The Tile app interface showing the option to ring a Tile Mate to locate attached keys.

4.2 Finding Your Phone

If you misplace your phone, your Tile Mate can help you find it:

Double-press the button on your Tile Mate.
Your phone will ring, even if it is set to silent mode.

A hand holding a white Tile Mate, pressing its button to make a smartphone ring.

Image 4.2: Demonstrating how to press the Tile Mate button to activate the phone-finding feature.

4.3 Using the SOS Feature

The SOS feature allows you to discreetly send an alert to your Life360 Circle:

Ensure your Tile Mate is linked to your Life360 account and the SOS feature is enabled in the Life360 app settings.
In an unsafe situation, press the Tile Mate button a specific number of times (as configured in the Life360 app, typically three or more quick presses).
A discreet alert will be sent to your Life360 Circle members, notifying them of your situation and location.

A hand pressing the center button of a black Tile Mate, with red concentric circles emanating, symbolizing an SOS alert.

Image 4.3: Visual representation of activating the SOS alert by pressing the Tile Mate button.

4.4 Life360 App Integration

For comprehensive tracking and family safety, integrate your Tile Mate with the Life360 app:

Once linked, your Tile Mate's location will appear on the Life360 map alongside your family members.
This allows all members of your Life360 Circle to help track down lost items.

A smartphone screen displaying the Life360 app map, showing tracked items and family members.

Image 4.4: The Life360 app interface, illustrating how Tile-tracked items are displayed on the family map.

5. Maintenance

The Tile Mate is designed for long-term use with minimal maintenance.

Battery: The Tile Mate uses 1 Lithium Metal battery (included) with an estimated lifespan of 3 years. Please note: The battery in this model is not replaceable. Once the battery is depleted, the device will need to be replaced.
Cleaning: Wipe the device with a soft, dry cloth to remove dust or dirt. Avoid using harsh chemicals or abrasive materials.
Water Resistance: The Tile Mate is water-resistant, meaning it can withstand splashes and light rain. It is not designed for submersion in water.

6. Troubleshooting

If you encounter issues with your Tile Mate, consider the following common solutions:

Tile Not Ringing:
- Ensure your phone's Bluetooth is enabled and the Tile app is running in the background.
- Check if the Tile is within Bluetooth range (up to 350 feet).
- Verify the Tile's battery status in the app.
Phone Not Ringing (from Tile):
- Confirm your phone's Bluetooth is active.
- Ensure the Tile app has permission to run in the background and access notifications.
- Check the Tile's battery status.
Location Inaccuracy:
- Ensure your phone's location services are enabled for the Tile app.
- The accuracy of the last known location depends on when the Tile was last in Bluetooth range of your phone or another Tile network device.
SOS Feature Not Working:
- Verify that the Life360 app is installed and your Tile account is linked.
- Check the SOS settings within the Life360 app to ensure it is enabled and configured correctly.

For further assistance, refer to the support section or contact Tile customer service.

7. Specifications

Feature	Detail
Product Dimensions	1.49"L x 1.49"W x 0.28"Th (3.78 x 3.78 x 0.71 cm)
Item Weight	0.314 ounces (8.9 grams)
Model Number	T1801A
Batteries	1 Lithium Metal battery (included, non-replaceable)
Battery Power Rating	3 years
Connectivity Technology	Bluetooth
Color	Black
Material	Plastic
Manufacturer	Tile
Date First Available	September 16, 2024
What's in the Box	1 x Tile Mate, Black

8. Legal Disclaimer

Use of the Tile Mate device requires installation of the Tile app, Tile account registration, acceptance of Life360’s Terms of Service, and acknowledgment of Life360’s Privacy & Cookie Policy. For full details, please visit tile.com. Use of the SOS feature specifically requires installation of the Life360 app and Life360 account registration.

9. Support

For additional support, frequently asked questions, or to contact customer service, please visit the official Tile website. You can find detailed guides and troubleshooting tips there.

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Tile T1801A